472,965 questions with Microsoft 365 and Office-related tags

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3 answers

Need to talk to a real person

Purchased Copilot 365 under this account, the system made me create a new account so now I can't use copilot with my office suite. I don't need or want the new account and at this point I don't want to need Copilot 365. Please provide me with the steps…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-12T20:50:53.5333333+00:00
Roy Osborne II 5 Reputation points
commented 2026-05-14T06:34:41.4066667+00:00
Kai-H 17,255 Reputation points Microsoft External Staff Moderator
0 answers

I change my phone and have issues with auhtenticator

I can use the auhtenticator to sing in to my work acount, but to other organisations who have granted me acceess before changing my phone I cannot access. The authenticator doesnt send me the code for other organisations. I have checked in my devices and…

Microsoft 365 and Office | Subscription, account, billing | For business | Android
asked 2026-05-14T06:16:41.2566667+00:00
Elizabeth Xenophondos 0 Reputation points
edited the question 2026-05-14T06:32:41.8266667+00:00
Austin-H 8,355 Reputation points Microsoft External Staff Moderator
2 answers

One Drive keeps a huge file in my library on MacOS and I'm running out of space

One Drive appears to keep a huge file in my User library on MacOS and I'm running out of space. Any help on what I need to do?

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-05-11T13:06:10.05+00:00
Paul Greenwood 0 Reputation points
commented 2026-05-14T06:26:36.4666667+00:00
Kai-H 17,255 Reputation points Microsoft External Staff Moderator
2 answers

Cannot write to an Excel file pulled from my external backup drive attached to my MAC

I pulled an excel file from an external back up drive to my MAC hard drive with write permissions...these files are always read only (unless they were pulled from my MAC hard drive).

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-05-11T20:45:49.4133333+00:00
Paul Rudovsky 0 Reputation points
commented 2026-05-14T06:24:43.3433333+00:00
Kai-H 17,255 Reputation points Microsoft External Staff Moderator
2 answers

Issues with language markup in Word and Save to PDF

If I set the language for a document, Word overwrites any existing selection markup for other languages. Ideally, it would detect that there are selections marked up for other languages and ask me whether I want to overwrite them or retain them. Once I…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-13T23:24:08.87+00:00
Charles Belov SFMTA 10 Reputation points
commented 2026-05-14T06:22:10.35+00:00
Charles Kenyon 167K Reputation points Volunteer Moderator
1 answer One of the answers was accepted by the question author.

how to transfer my Office Home & Business 2024 activation key from personal to work account

hello i have accidentally redeemed Office Home & Business 2024 activation key in my personal account and now i want to transfer it to my work account i have contacted the microsoft support team but they said since it was purchased from third party…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-05-13T06:37:56.49+00:00
Rasul 0 Reputation points
commented 2026-05-14T06:20:47.9266667+00:00
Kai-H 17,255 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Microsoft whiteboard availability in Microsoft education in Canvas LMS

We currently use Canvas as our LMS and with the recent update we can now directly link so reflect, teams etc through the "Microsoft education" link in the side bar. At this stage I do not see Microsoft whiteboard as an option, just the ones in…

Microsoft 365 and Office | OneDrive | For education | Other
asked 2026-05-14T04:03:23.6966667+00:00
Troy 20 Reputation points
commented 2026-05-14T06:12:54.3633333+00:00
Sophie N 14,780 Reputation points Microsoft External Staff Moderator
1 answer

Subscription not displaying on different device

I have an active subscription and have confirmed this is still current. I recently switched from a PC device to a Mac and would like to reinstall the apps under the same subscription to this new device. When I log in to my Microsoft account on the new…

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
asked 2026-05-14T05:26:23.53+00:00
Peter Williams 0 Reputation points
commented 2026-05-14T06:12:21.82+00:00
Estrella721 37,315 Reputation points Independent Advisor
2 answers

I'm being billed $1,032 per month on my credit card. I do not know what it is for.

there is no phone number or even chat support so I can't even talk to someone to ask about the charges. I sold my company and the tenant changed and now i don't have any admin access but my card continues to get charged.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-13T00:19:25.4133333+00:00
Mike Perez 0 Reputation points
edited an answer 2026-05-14T06:11:18.26+00:00
Sophie N 14,780 Reputation points Microsoft External Staff Moderator
1 answer

Refund after trial

my subscription got renewed without knowing it was billing for annual.how to get refund?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-05-14T06:10:42.1966667+00:00
Razeena Ramzan 0 Reputation points
answered 2026-05-14T06:10:58.3866667+00:00
Q&A Assist
3 answers One of the answers was accepted by the question author.

Customised Secondary Colour Palette in MS Word

Hi Hoping someone can help me. I would like to build a customised Secondary Colour Palette in a Word Template so that only certain colours appear for selection - not accents from the Primary Colour Palette - but totally different colours. Is this…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-05-14T01:12:24.8166667+00:00
Janelle McCosker 0 Reputation points
edited a comment 2026-05-14T06:10:19.7066667+00:00
Kai-Ex 1,390 Reputation points Microsoft External Staff Moderator
1 answer

I cannot sign in to any of the office apps (excel , word and ppt)

When I click activate / sign in - nothing happens except a blank screen that wont load

Microsoft 365 and Office | PowerPoint | For home | MacOS
asked 2026-05-13T21:02:20.7+00:00
Martin Miller 0 Reputation points
commented 2026-05-14T06:05:13.2266667+00:00
Martin Miller 0 Reputation points
2 answers

Transitioning from an Office 365 E3 license to a Microsoft 365 Business Premium license

I have a new client that im onboarding and currently on OFFICE 365 E3 (45) under a 1 year commit paid monthly thats up in july. I tried to change the license but it only gives me other enterprise license "upgrades" . I want to replace those…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-14T05:28:42.3+00:00
Jason Koelling 0 Reputation points
edited an answer 2026-05-14T06:03:57.6533333+00:00
Nam-D 3,855 Reputation points Microsoft External Staff Moderator
1 answer

How to fix MFA Failure as Global Admin who is locked out of account

I'm a Global Admin locked out of my Microsoft 365 account due to an MFA failure. I need a Temporary Access Pass issued on my account. This is the error I'm receiving: Error Code: 500121 Request Id: 8cc7c67a-3035-4ea4-b395-c69e8d701400 Correlation Id:…

Microsoft 365 and Office | Other
asked 2026-05-14T06:03:21.75+00:00
Sam Mokoena 0 Reputation points
answered 2026-05-14T06:03:53.1766667+00:00
Q&A Assist
2 answers

Microsoft Office is taking away my ability to edit or save files (for a subscription I pay $100 for every year) because Apple won't let me update my MacBook (late 2013 model that can't go past 11.7.10, and 12 is required). Am I SOL?

This is infuriating. I need my MacBook to do my work from home, and I have been paying this company every year for the subscription. I refuse to buy another computer when mine works perfectly fine. Is there any way to stop this from happening? I feel so…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-05-14T05:11:42.3466667+00:00
Alex 0 Reputation points
answered 2026-05-14T05:50:01.5066667+00:00
DaveM121 875.9K Reputation points Independent Advisor
2 answers

Problem with Microsoft office

Microsoft is not working. Once you open is says that it has encountered a problem that is preventing it from opening properly. If you press repair now it closes completely. How do I repair it.

Microsoft 365 and Office | Other
asked 2026-05-14T04:33:25.2633333+00:00
Rachel Maingi 0 Reputation points
answered 2026-05-14T05:28:42.8733333+00:00
Lester Bernard Reyes 79,180 Reputation points Independent Advisor
1 answer

WSS_Logging is growing with 7 days retention on

Hi, __WSS_Logging file is growing resulting in low free space on disk. Our retention is already set at 7 days. Please advise on how to manage it so that it doesnt grow so quickly. Thanks,__

Microsoft 365 and Office | SharePoint Server | For business
asked 2026-05-11T20:07:23.7366667+00:00
Andriy Granovsky 0 Reputation points
edited a comment 2026-05-14T05:26:05.13+00:00
Teddie-D 15,455 Reputation points Microsoft External Staff Moderator
1 answer

When working on 2 files/ 2 screens - doing something on one file happening on the other file

When I work on few files and try close one, then then the other is closing, it is very often - and very distracting. Solution from AI is to move all excel instnaces to one screen and then move back, but this is when i work on that and doesnt work when 2…

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-05-13T11:48:19.7+00:00
Ruszczak, Malgorzata 0 Reputation points
commented 2026-05-14T05:11:38.93+00:00
Ruszczak, Malgorzata 0 Reputation points
1 answer

Unable to Unblock User in Restricted Entities in Microsoft Defender

When I attempt to unblock a user, I receive the error "Something went wrong, and we were unable to unblock user successfully." I have never encountered this before attempting to unblock users. I've tried multiple browsers over the course of…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Other
asked 2026-05-14T03:19:14.3366667+00:00
CT 0 Reputation points
answered 2026-05-14T05:02:51.0233333+00:00
Somil Jain 560 Reputation points
4 answers

Can I still buy a stand alone version of Publisher from Microsoft in order to keep using my files.

I am horrified that my subscription to Microsoft 365 is going up 40% and yet the programme I use more than any other is being discontinued in October next year. Many of the other "benefits" of Microsoft 365 are of no benefit to me. I have no…

Microsoft 365 and Office | Publisher | For home
asked 2025-10-27T12:34:21.5+00:00
Lotti 60 Reputation points
commented 2026-05-14T04:53:46.5+00:00
Gary Shows 0 Reputation points