Allied Express

Twenty years of service is a milestone worth celebrating – so a huge congratulations to Jeff Thompson, who this month marks two decades with Allied Express.   Working the morning shift at our Forrestfield, WA depot, Jeff helps keep freight moving as a forklift operator. Unsung heroes like Jeff help keep our network running safely and efficiently every day.   He says it's the people who have made the difference.   “The team I get to work with” is what he enjoys most about the job, while job security and satisfaction are what have kept him with Allied Express.   Known for his positive attitude and willingness to welcome new team members, Jeff says the time has flown by and he's already looking forward to the next milestone.                   Thank you, Jeff, for 20 years of dedication to Allied Express

It’s not every day you get the chance to Train Like a Tiger – so we were thrilled to give some of our customers, employees and their families the chance to do just that at the Zurich Centre of Excellence with Wests Tigers.   The lucky (and brave!) attendees took part in a gym session, on-field training and a recovery warm-down led by the Wests Tigers’ very own High-Performance Team.   It was a unique hands-on look at what goes into elite performance, from preparation and training through to recovery.   Whether it’s footy or freight, strong performance starts behind the scenes.

Meet Frank Soueif and Jeffrey Oo, two drivers celebrating 10 years on the road with Allied Express!   They’re familiar faces to customers on their Sydney delivery runs and we’re proud to introduce them to you in recognition of their outstanding service.   Frank handles bulky freight in his trusty Hino curtainsider, while Jeffrey pilots a Toyota HiAce van for smaller metro deliveries. “I enjoy the variety of being out on the road and the long-term friendships I’ve made,” says Frank, a proud family man who enjoys watching his boys play footy.   Jeffrey says the most rewarding part of the job is "knowing that what I do helps keep businesses and customers moving”.   He relaxes by spending time in the garden – “I've been told I have a bit of a green thumb!”.   Thanks to contractors like Frank and Jeffrey, customers can rest assured they’re getting the care and consistency they have come to rely on from Allied Express. Thank you both for 10 years of hard work and dedication.

Perth might be the most isolated city in the world geographically, but it’s a vital and strongly connected depot within the wider Allied Express network, linking local and national operations.   WA State Manager Jeremy Speijers says local knowledge, expertise and a friendly, tight-knit team help drive the success of Allied’s Perth operations.   “We’re a happy crew and proud to have a diverse team that brings a range of skills and experiences to the business,” says Jeremy. “We celebrate our diverse culture and have a strong focus on training and providing opportunities.   "For example, our operations manager started in the depot; and we have a despatcher who used to work in our call centre and an account manager who started as a Christmas casual 13 years ago! That breadth of experience helps our people to grow and means we can better support our customers.”   Talking of which, if you’re an Allied Express customer in the Perth area, feel free to get in touch about a behind-the-scenes depot tour and a coffee.   “That’s something we do quite a bit,” says Jeremy. “Our customer relationships are really important to us.” https://lnkd.in/g5Ui_mMH

"Customers place a great deal of trust in us every day. I believe earning and maintaining that trust through our actions is how we deliver great service."   Meet John Tripodi, our new NSW State Manager. With over two decades’ experience in transport and logistics, John oversees day-to-day operations across the state, supporting our team and customers with a focus on safety, service and continued improvement.   "It’s about creating a culture where continuous improvement and a customer-first attitude become part of everyday thinking. If we get those foundations right, strong results will follow."    A real ‘people person’, family features prominently in John’s personal life – and he enjoys applying his mentorship and guidance skills for those looking for help in his local community.   Please join us in welcoming John to the Allied Express team. 

A shared morning tea is a great way to bring people together – but last Friday it carried a much bigger purpose.   Staff and contractors across the Allied Express network came together for Australia’s Biggest Morning Tea, to raise funds and awareness for Cancer Council Australia.   Allied Express matched every donation dollar-for-dollar to double the support of the Cancer Council’s vital research and services.

We’ve expanded! Our footprint has grown with brand new depots in Campbellfield, VIC and Central Coast, NSW.   These additions to our network strengthen our operational capacity across key regions, improving resilience and ensuring freight moves smoothly across our wider network.   Through strategic growth, we’re ensuring our team is well positioned to deliver the reliable service our clients and their customers expect.

We’ve upgraded the way we support our customers with the introduction of Freshdesk. Now live across Allied Express, Freshdesk is a customer service platform that helps us manage, track and respond to customer enquiries more efficiently. It will help to ensure that your enquiries are assigned to the right teams and prioritised appropriately – that means faster response times and quicker resolutions. It’s all part of our goal to continuously improve how we operate.