Influx

Your customers at 2am deserve the same quality as your customers at 2pm. That’s what a follow-the-sun model delivers: rested, high-performing teams across every time zone, no overnight backlogs, no burnout. Read more: https://hubs.la/Q04qZysl0

A 10/10 client satisfaction score and case resolution times cut nearly in half, in a matter of weeks. Here’s how we helped Corpay transform their 24/7 CX across Australasia. Full case study in the comments.

By 2029, AI is expected to handle up to 80% of common customer-service conversations on its own. So here’s a question most companies haven’t asked yet: what should all that AI actually sound like? Turns out vocal confidence isn’t cosmetic. It quietly shapes whether customers trust you. https://hubs.la/Q04pzks90

59% of consumers switch brands after a scandal. So how did 5 brands win their customers back when the odds were stacked against them? The takeaways for anyone running a CX team are worth the read. Link in the comments 👇

CX Network shares new CCMA research that show customer service is improving for most UK consumers. But vulnerable customers are being left behind, as AI and self-service built for the “average” journey widen the gap. This is a timely reminder that better CX only counts if it works for everyone. https://hubs.la/Q04mBhWW0

The right service partner changes as you scale: flexibility at $1M, consistency at $10M, scale at $100M. Want to read more? See comments for the full breakdown.

In this new article by Forbes, they argue trust isn’t a nice-to-have anymore. Instead, it’s the differentiator between good companies vs great. To us at Influx, that means integrity and reliability in every interaction, so your customers never have to worry. https://hubs.ly/Q04mBjtr0

Turns out a quick phone call can be your best conversion tool. 📞 When high-intent shoppers get expert guidance before they buy, they convert. The personal touch still wins. Curious how top DTC brands are pulling this off? Link in the comments.

The phrase clients use most often? That the Influx team feels indistinguishable from their own. With attrition running up to 50% below industry average, the people who learned your brand in month one are still there in month twelve. Read how we build it below.

Starbucks didn’t win just from coffee. It won because customers know exactly what they’ll get before they walk in the door, across 40,000 locations worldwide. We broke down the CX playbook behind that consistency, and why it compounds into something competitors can’t copy. Link in the comments.