Abtran

It's great to see Abtran mentioned on the Transform Gov Podcast by Ruth Shortall Abtran assisted in delivering the National Childcare Scheme Sponsor Project, which received the Highly Commended award at the eGovernment Awards. In collaboration with Pobal and Department of Children, Disability and Equality, Abtran acted as the third party contact centre to create a cross-agency solution. To learn more about Abtran's involvement, watch the full video here - https://lnkd.in/eWwwTj5F  

What an incredible weekend. 💛 We’re proud to share that the RTE Toy Show Appeal raised over €4 million, supporting life-changing projects for children and families across Ireland. A huge thank you to our amazing Abtran teams, who once again volunteered their time to answer calls and help make this appeal such a success. The energy, the kindness, and the teamwork on display were something special - and we’re honoured to have played our part for the sixth year running. Well done to everyone involved, and thank you to all who donated. Together, we help change children’s lives for good. #LateLateToyShow

Tomorrow marks the return of the RTÉ Toy Show Appeal - and we’re proud to share that Abtran will once again be supporting the initiative, as we have every year since its launch six years ago. The Appeal continues to change children’s lives for good, funding vital supports for families and communities across Ireland. Last year alone, donations helped deliver essential services, wellbeing programmes, and opportunities that make a real difference where it matters most. If you’re able to support, donations can be made via: 🔗 www.rte.ie/toyshowappeal 📱 The Revolut app (Donations tab) 📞 1800 711 800 (Fri 9:30pm–12am & Sun 3:30pm–6pm) We’re honoured to play a small part in this incredible cause.

We are delighted to share that we were Highly Commended at last week’s Irish Customer Contact & Shared Services Awards 2025 for our partnership with Electric Ireland This recognition means a great deal to our team. It reflects the strength of a truly collaborative partnership - built on trust, shared ambition, and a commitment to delivering outstanding customer experience at scale. A huge thank you to our brilliant Electric Ireland colleagues and to everyone across our team who contributes day in, day out to making this partnership a success. This commendation is a testament to your hard work, expertise, and relentless focus on quality. Congratulations to all the winners and nominees - it’s inspiring to see such a high standard of innovation and excellence across the industry. Here’s to another year of partnership, progress, and delivering exceptional outcomes for customers.

We’re excited to announce that Org Group has acquired a minority stake in HappyPath Labs, a very innovative, rapidly growing and award-winning technology company based in Ireland. The HappyPath team is redefining how organisations connect with customers and employees through next-generation cloud and AI-powered solutions. HappyPath offers a CCaaS solution (Contact Centre as a Service) with omnichannel communications and AI built-in. They are also an AWS partner, supporting organisations in designing and scaling contact centres, among other mission-critical developments. HappyPath has developed a platform called Fizz that adds new meaning to the term ‘competitive advantage’. It provides actionable insights rapidly and at significant scale, helping organisations to improve performance, strengthen compliance and deliver better customer experiences. Org Group was delighted to work closely with HappyPath in the beta stages of development for Fizz which brings a compelling solution to market. Our purpose is to unlock organisational potential by aligning people, processes, and technology. This new partnership marks a further significant milestone for our unified customer experience (CX) proposition. By combining HappyPath’s innovation with Org Group’s global reach, our expertise and values-driven approach, we’re enabling organisations worldwide to re-engineer their operations, deliver great services and create lasting business value. Partnering with HappyPath Labs helps us drive forward with a differentiated offer, bringing together creativity and scale, innovation and delivery. We’re looking forward to the opportunities this will create for clients, customers, and employees across every market we serve.