Exotel

Everyone has an opinion on the future of customer experience. Very few are actually building it. We spotted 12 of them!  𝐓𝐡𝐞 𝐰𝐚𝐢𝐭 𝐢𝐬 𝐨𝐯𝐞𝐫. 𝐀𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐬 𝐨𝐟 𝐂𝐗 𝐢𝐬 𝐨𝐟𝐟𝐢𝐜𝐢𝐚𝐥𝐥𝐲 𝐥𝐢𝐯𝐞. 🎉 Inside, the real stories behind their biggest CX calls. The risky bets. The decisions that had no obvious answer. 🤝 We're grateful to the leaders who shared the stories most keep off the record: Smitha Kumar, Raghav Bhasin, Meena B., SONIA NAIR, Shruthi Bopaiah, Samit Bhatnagar PMP®, PRINCE2 , ITIL , Aditya Sudhindranath, Enbasekar D, Sunil Bissa, Murali Kunda, Sumedh Nilkanth, Aditya Singh Grewal Forbes India, Groww, Malabar Gold & Diamonds, Blue Dart, Axis Bank, Deloitte, MediBuddy, E-Health Research Center (EHRC), TISA Bank, ACT FIBERNET, Americana Restaurants #ArchitectsofCX #CustomerExperience #CX #Exotel

Speed closes a loan. Consistency and Transparency brings the borrower back. 🔑 Muthoot Homefin runs a business where a customer is often buying their first home with their life's savings. In that room, AI can move the process faster; but can it earn trust? Alok Aggarwal, CEO Muthoot Homefin (India) Limited highlights: Keep technology and trust separate. AI sharpens speed and efficiency. Integrity is built somewhere else: In keeping the commitment you made. In taking the hard calls. In delivering consistently every single time. More on how we are blending the AI speed and human intelligence here - https://lnkd.in/dHitX9s2 #CustomerExperience #BFSI #trust #Exotel #EngageX #CX #AI #Harmony

"Experience your own product first." That's Ida Ogembo, Head of Customer Experience at BURN. Serving 7.1 million people across Africa taught her that trust isn't a dashboard metric. It's earned in the gap that data never shows you. Sneak peek: ➡️ How to turn customers into your loudest marketers ➡️ Ida's #1 advice for global brands entering the African market ➡️ The hiring secret behind the brand’s customer obsession ➡️ CX meets a new challenge: Literacy Watch the full conversation - https://lnkd.in/dvVYqsqE Ayush Mishra #TheExpererienceShift #podcast #cxpodcast #exotel #customerexperience

Your car can predict a breakdown before it happens. But can the brand behind it remember your last conversation? Udit Agarwal, CMO at Exotel, unpacks what changes when AI stops being just a feature inside the car and becomes the memory layer between the customer and the brand? 𝐈𝐧𝐬𝐢𝐝𝐞 𝐬𝐜𝐨𝐨𝐩:   📈 Rise of connected vehicles and software-defined vehicles (SDV) 🤖 Why conversational AI is heading somewhere unexpected  🤝 How predictive engagement is rewriting after-sales  🧠 What real customer loyalty looks like when every interaction remembers the last Dr. Tapan Sahoo Maruti Suzuki India Limited Sven Patuschka Tata Motors Mayank Dhingra Times Internet The Economic Times Subir Sharma Prerna Gautam Tanish S. Rajat Setia Ujwal Santuka #mobility #customerexperience #exotel #automobilecx #etauto

1 day to go! 💥 Gear up to be part of the conversations defining the next era of customer experience. CX Leadership Circle - The Experience Exchange where industry leaders will exchange ideas and explore strategies for AI-driven innovation and enterprise transformation. 💯 See you! 👀 🗓️ 24th July 2026 🕘09:00 AM – 02:00 PM 📍Shangri-La Bengaluru Sweta Jain Gagan S Ujwal Santuka The Mainstream #TheMainstream #CXLeadershipCircle #ExperienceIntelligence #Exotel

“Find a CX partner who's reliable, accountable, and works with you based on your vision for your customers.” - Rebecca Obondi CXS™️, AGM - Global Customer Services Leader at Sun King on partnering with Exotel to scale CX in Africa. That's what building CX in high-growth markets actually takes. See how we do it: https://lnkd.in/d4Cb7vZg Joel Wakari Vishal Miglani Rateesh Trivedi Rachit Mathur Ayush Mishra Akash Tyagi #CX #customerexperience #sunking #testimonial #customersuccess #exotel

What a night! 🔥 🇦🇪 We brought together CX and tech leaders for an evening at Topgolf Dubai. The kind of setting where titles slip off and the real conversations begin. 📌 How is the shifting socio-political picture across the region reshaping the way businesses think about AI and CX? 📌 What actually earns customer trust when every brand claims to be "customer-first"? 📌 How do you scale CX across brands without losing the human touch? Turns out the best insights don't need a stage. Just awesome folks, real problems, and a room to think out loud. 📢 Shoutout to our partners QuestionPro and Workdeft Solutions for making the night what it was! Ram Mohan Naman B. Praful Khabiya Gauthamrhaj Jayalingam Radhu Nair Musaddiq S Zachariah Manyapye Mahmoud Abdelaziz #CustomerExperience #CX #Exotel #Dubai #event

Front-office conversational AI is where customers first meet your brand; across service, sales, and support. The scary part? Each of these AI platforms looks brilliant in a demo!    The gaps show up later, when you scale, switch models, or try to serve customers in a dozen languages.   IDC stress-tested Asia-Pacific's front-office conversational AI ecosystem and named Exotel a Leader. What makes us different? Find here 👉  https://lnkd.in/dfRk5nYG    #ConversationalAI #CustomerExperience #IDCMarketScape #Exotel #cx #ai 

What happens when AI stops waiting to be told, and starts deciding for itself? 👀 Not a speculation anymore; It’s Happening Right Now! Every voice bot before this waited for instructions. A human decided who to call, when, and why. The AI just executed. Here, our CEO Shivakumar Ganesan handed an agent a wealth-management CRM and a simple standing instruction: stay on top of my accounts. No script. No "call this customer." No configuration. 📌 The agent read the book of clients, spotted one whose fixed deposit was about to mature, and picked up the phone on its own. Then it handled a live conversation, took a callback request, and even absorbed a random question mid-call! This is the leap the Exotel MCP Server makes possible. Not AI that responds. AI that notices, decides, and acts. #Just_Ask_And_Build Sachin Bhatia Gaurav Agrawal Sanjeeth R Rohan Shanbhag Udit Agarwal Sahil Rajput #Exotel #MCP #AgenticAI #VoiceAI #CustomerExperience #EngageX

The best support ticket is the one your customer never has to raise! Most CX teams are built to respond. React fast, resolve fast, apologise faster. Rohan Chhazed, VP - Product, Swiggy flips the whole model. The aim isn't a faster response. It's knowing the full context of an order before anything goes wrong, spotting the problem, and course-correcting while the customer is still unaware there was a problem at all. That's the shift from reactive to proactive CX. From damage control to quiet confidence. See it in action - https://lnkd.in/dbG9_k_f #CustomerExperience #CX #EngageX #Exotel #Humans_Behind_the_Experience_Shift