Zoko

Here's what most Shopify brands get wrong about customer communication: They optimize for the channel that's convenient for them. Not the one that's convenient for their customers. Email inboxes are overloaded. SMS feels intrusive. Push notifications get ignored. But WhatsApp? That's where customers are having real conversations. With family. With friends. And increasingly — with the brands they trust. 93 of the top 100 Shopify brands in WhatsApp-first markets already offer support, sales, and marketing on WhatsApp. The question isn't whether it works. It's whether your store is set up to use it. That's the thinking behind the Mastroke × Zoko partnership. Zoko is an all-in-one WhatsApp platform purpose-built for Shopify merchants — syncing your store catalog directly to WhatsApp, enabling broadcast campaigns, automating order confirmations and cart recovery, and turning customer support into a real-time, revenue-positive experience. What Mastroke clients get with this partnership: ✦ A proven Shopify growth strategy backed by WhatsApp-native execution  ✦ Personalized customer conversations at scale — automated and always-on  ✦ Product discovery and checkout — handled right inside WhatsApp  ✦ Support that customers actually use, because it's where they already are The brands growing fastest aren't just spending more on ads. They're communicating better — on the right channel, at the right moment. Now Mastroke clients have exactly that. #Shopify #WhatsAppCommerce #Mastroke #Zoko #EcommerceMarketing #CustomerExperience #DTC #ShopifyGrowth

Zoko is scaling fast and we’re looking for a CSM (Onboarding Manager)! We need someone who can take a new customer from "Signed Up" to "Making Money" in 30 days or less. This is for you if: 1. You have the "Hunter" Mindset: You chase down blockers, bypass gatekeepers, and push brands to launch faster. 2. You speak "Shopify": You understand E-commerce. You know what ROAS, AOV, and Attribution mean, and you can talk strategy with a Marketing Director. 3. You are High Agency: When you hit a technical roadblock, you don't just ticket it to Engineering - you isolate the variable and try to fix it yourself first. 4. You crave Real Impact: You are tired of being a "ticket solver" and want to be a strategic partner who is directly responsible for a brand's revenue growth. The Process: Round 1 is an AI Voice Interview that puts you in real-world scenarios (dealing with a stalled deal, a technical issue, etc.). It takes 20 minutes and tests your logic, not your resume. If you crush this, we’ll see you in our Bangalore office for the 2nd round. Link to take the AI round is in the comments! 👇 #CustomerSuccess #SaaS #OnboardingManager #Growth #BengaluruJobs #Zoko

We're #hiring a new Customer Success Manager in Bengaluru, Karnataka. Apply today or share this post with your network.

We're #hiring a new Product Support Specialist in Bengaluru, Karnataka. Apply today or share this post with your network.

#hiring We’re looking for a Tech-Curious Problem Solver! Zoko is scaling fast. We are building the future of WhatsApp commerce for Shopify brands and we need someone to own the frontline experience for our global merchants. This is for you if: 1. You have experience: Minimum of 2 years in chat support (B2B SaaS is a huge plus). 2. You are tech-savvy: You love digging into product features to understand how things work under the hood. 3. You write beautifully: Your written communication is flawless (this role is 80% chat-based). 4. You want impact: You want to work in an environment where your customer feedback actually shapes the product roadmap. If you are someone who thrives in a high-ownership, high-pressure role like this, go ahead and complete the AI interview. This is Round 1, and we will shortlist candidates for the next step based on the performance here. Link to take the AI round is in the comments! 👇 #CustomerSupport #SaaS #ChatSupport #StartupHiring #BengaluruJobs

We're #hiring a new Customer Success Manager in Bengaluru, Karnataka. Apply today or share this post with your network.

We're #hiring a new Customer Support Executive in Bengaluru, Karnataka. Apply today or share this post with your network.