Update from Marubeni President & CEO Omoto:
“Your journey starts here!” I recently visited The RRG Group and HPL Motors Used Car Supermarket Group —automobile dealerships owned by Marubeni Auto Investment (UK) Limited in Manchester, England—where I witnessed not only the cheerful greetings and bright smiles of the staff but also the thorough attention to detail throughout their showrooms. From product displays and diligent customer service to the care taken during vehicle delivery and comprehensive repair services, I was impressed by the sales operations that meticulously consider every aspect of the customer experience and continuously build upon small improvements. One of the driving forces behind this is the “23 rules and 7 best practices” boards displayed in their workspaces. Each principle conveys a spirit of striving to make the workplace even better than it is today. In particular, the phrase “Bring your ‘A’ game every day” conveys their determination to work their hardest every single day. The population of Greater Manchester is growing, and its metro area is currently undergoing significant expansion. From RRG, I could see a cluster of towering new high-rise buildings, and I could sense the momentum for even greater growth in the future. I was told that at RRG, team members tell customers, “Your journey starts here!” when delivering a vehicle. I felt this was a phrase perfectly suited to RRG and HPL as they pursue further growth from this point forward. Indeed, their journey toward continued growth starts here—and I, for one, am very much looking forward to witnessing it. Your journey starts here! 英国マンチェスターのMarubeni Auto Investment UKが保有する自動車ディーラー事業会社のRRG GroupとHPL Motors Groupを訪問し、社員の皆様の明るい挨拶と笑顔に加え、店舗における細部まで行き届いた工夫を目の当たりにしました。商品の陳列、接客の間合い、納車時の心配り、修理サービスの充実等、お客様の体験一つひとつに細やかに配慮し、小さな改善を積み上げる販売オペレーションの現場が印象的でした。 その原動力の一つが現場に置かれた「23のルールと7つのベストプラクティス」のボードです。その一つ一つの言葉から、現場を今より良くしようというスピリットが伝わってきます。特に、「Bring your “A” game every day.」の言葉には「日々全力を尽くす」意気込みを感じています。 マンチェスターは域内人口が増加し、足元で大きく成長しています。RRGからはそびえ立つ新しい高層ビル群が見え、今後の更なる成長の息吹も窺えました。 RRGでは納車の際にお客様に「Your journey starts here.」という言葉をかけるそうです。ここから更なる成長を追求するRRGとHPLにこそ、ふさわしいフレーズだと感じました。「Your journey starts here!」今後の両社の更なる成長を期待しています。 Marubeni Corporation