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Case Study

AnyVan

Explore how AnyVan, a leading European transport and removals service, dramatically improved their email verification process with Kickbox, leading to a significant decrease in bounce rates and an increase in customer engagement and revenue.

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Highlights

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26% reduction in hard bounce rates compared to industry benchmarks.
Captured ~5% additional new customers each month.
Transportation Service

About AnyVan

AnyVan offers efficient and affordable moving and delivery services across Europe. Known for its customer-focused solutions, AnyVan provides a seamless booking experience, from obtaining quotes to final delivery, ensuring customer satisfaction at every step.

Anyvan about
The Challenge

AnyVan was facing substantial challenges due to elevated hard bounce rates:

Challenge stat

Inaccurate Email Addresses

A high incidence of typos and fake email entries during the quote request process led to frequent hard bounces.

Challenge stat

Poor Email Health

High bounce rates were harming email deliverability and overall communication effectiveness.

Challenge stat

Lost Revenue and Customers

Incorrect email filtering excluded legitimate customers, impacting conversion rates and customer experience.

The Solution