Adwise - Your Digital Brain heeft dit gerepost
The biggest AI blocker in most marketing teams is not even related to AI. It is that the whole account lives in one or two people's heads. The fancy term for this is: fiefdoms. Account X is Sarah's account, account Y is James's account. We had this at Adwise - Your Digital Brain too. When Sarah goes on holiday, James takes over, but that only works if Sarah does a proper handoff first and a proper handoff takes time. I remember sometimes I was dreading the before holiday period, just because I had to write sooooooo many handoffs (until AI helped me automate it :D ) Because most of the context sits in Sarah's head. The learnings, the client quirks, the "oh yeah, they hate if I send reports as HTML" stories. All noted down in different ways, or in one place only she knows. An agent faces the exact same challenge as James. Except not only when Sarah is on holiday, but every single time you ask it to do something. I learned this building PPC OS. The output only stopped being generic AI slop when everything about a client got written down where the system could read it. So if you want properly working agents in your team, start here. The super basic version: 1. Make a GitHub account 2. Create one folder for one client 3. Fill it with markdown files about the client context. You can ask Claude to help you with this. 4. Push it to the company GitHub and share it with the team What goes in the folder: how the account is structured and why, every test you ran and what it showed, the client quirks like margins and seasonality, and what this client actually cares about. From there it becomes a habit: New learning? Written down the same day, in that folder. Just ask Claude. New message from the client? An MCP pulls it into the folder. New assets from the client? You guessed it, into the folder. This feels slower at first. It is also the difference between an agent that works and an expensive chatbot that guesses. Start with one client and grow from there. With time you will also find ways to automate all the communication channel recordings, so everything goes automatically to the folder. And if you want to spare yourself the hassle, you can also just start using PPC OS :D