FlightHelp

Airport Passenger Support (Freelance)

FlightHelp Amsterdam

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Airport Passenger Support (Freelance)


Join Our On-Call Team at Amsterdam Airport: 


Help Passengers Claim Their Rights!


​At FlightHelp, we support airline passengers in claiming compensation for delayed or canceled flights. To date, we have assisted hundreds of thousands of travelers navigate stressful travel disruptions.


​We are currently expanding our network and looking for Freelance Passenger Support / Flyer Distributors (m/f/d) on an on-call basis at Amsterdam Airport:


​This is a non-sales role focused purely on information sharing, passenger support, and professional representation.


​📋 Your Role & Responsibilities:


  • ​When a significant flight disruption occurs (e.g., delays exceeding 3 hours), our operations team will contact you with all the details.


  • ​Respond on Short Notice: Travel to the Amsterdam Airport arrivals area when notified.


  • ​Inform Passengers: Distribute informational flyers to passengers of the affected flight and explain how FlightHelp can assist them.


  • ​Be a Reassuring Presence: Communicate with passengers in a friendly, calm, and professional manner.


  • (Note: No airport security clearance is required for this role).


​💼 What We Offer


High Flexibility

  • A completely flexible schedule based on flight disruption events. Work only when incidents occur and you are available.


​Great Compensation: 

  • €35 per assignment (each assignment lasts approximately 1 hour).


​Full Expense Reimbursement

  • Additional costs such as fuel, parking fees, or public transportation tickets are fully covered.

Performance Bonuses: 

  • Opportunity for additional performance-based bonuses and long-term collaboration with increased responsibilities.


​👤 Candidate Profile


​Location

  • Residence in Amsterdam or the surrounding area.


​Languages

  • Good Dutch language skills (minimum B2 level); 
  • English or additional languages are a strong advantage.


​Skills

  • Reliable, punctual, and comfortable interacting with the public in a professional manner.


​📲 Interested in joining us?


​Applying is quick and easy! Just make sure to add your phone number and mail to be able to contact you!

  • Senioriteitsniveau

    Instapniveau
  • Soort baan

    Contract
  • Bedrijfstakken

    Juridische dienstverlening

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