Merchant Onboarding & KYC Operations Manager

Responsibilities

• Be responsible for implementing the global and regional KYC policies and merchant admission standards formulated by the risk solution, ensuring that the entire process from collecting KYC information, review and judgment to complete traceability always complies with the dynamically changing regulatory requirements.
• In the process of managing daily reviews and handling complex cases, systematically summarize, refine the difficulties, ambiguities and merchant feedback encountered when implementing the policies and standards, and provide structured positive feedback to the solution.
• Manage the review team, including but not limited to formulating and continuously optimizing standard operating procedures (SOP), quality assessment standards and training systems. As a senior expert, handle complex and difficult escalated cases.
• Reasonably allocate review resources to improve the quality and efficiency of the team's review. From a data-driven and product-oriented perspective, design systems and intelligent operation plans to enhance operational efficiency, and be able to coordinate resources through cross-team cooperation to promote the implementation of the plan.

Qualifications

• At least 2 years of experience in merchant onboarding, with preference for fintech or payment industry
• Familiar with KYC and CDD regulations and process standards, and those with overseas onboarding experience are preferred
• Have practical onboarding experience, and those with onboarding process design and operation team management experience are preferred
• Bachelor's degree or above, with business-level English proficiency (the daily language for this position is both Chinese and English)
• Possess excellent analytical and problem-solving skills, and pay attention to details
• Proactive, organized, efficient, and able to independently handle high-intensity and fast-paced work