thyssenkrupp Group Services Gdańsk Sp. z o.o.

Do you know an employee who has the entire organization’s knowledge, is always available, never gets annoyed when asked the same question ten times in a row and stays in a good mood every single day? We don’t either. So we built one. 😉 We asked our employees to choose a name for it and... Dear LinkedIn, meet Kruppinator. Three months ago, we launched an employee-driven project that started with a very simple request: one shared place to get reliable answers connected to internal support. Today, Kruppinator helps employees find answers to everyday questions across HR, Administration, IT Support and other internal services. It is available directly in #Teams and #Copilot as part of our #Microsoft365 ecosystem. Employees simply ask a question and receive a clear answer. If the agent cannot help directly, it guides them to the right process, resource or person. And the results after just 90 days? ✅ 1,320 conversation sessions handled ✅ 801 employee questions answered ✅ 98% answer rate ✅ 75% knowledge answer rate ✅ over 50 working hours saved ✅ €1,041 estimated savings Less friction. More time. Better #EmployeeExperience. But for us, the most important number is harder to measure: every question answered by Kruppinator is time employees can spend on meaningful work instead of searching for information. What started as a simple employee request has grown into a practical example of how #AI can improve everyday work. Not by replacing people, but by helping them access knowledge faster and focus their expertise where it creates the greatest value. And most importantly, it gives our teams more time to focus on our #Customers and the work that truly matters. When was the last time you spent minutes instead of seconds looking for a simple piece of information? #AI #GenAI #CopilotStudio #Microsoft365 #EmployeeExperience #DigitalTransformation #FutureOfWork #KnowledgeManagement #Automation #CustomerExperience #HRTech

Meet part of our thyssenkrupp Steel team – the #SAP Sales and Distribution team, who support #SAP processes and make sure everything runs smoothly behind the scenes. They live across Poland, but on one hot Tuesday in June, they all showed up in #Gdansk. Why? To step out of their daily routines and meet in person. To talk about #communication, #collaboration, and how our #Steel team really works. During the workshop, we combined Extended DISC to better understand each other with elements of #NVC (Nonviolent Communication) to build more effective and conscious communication. Because for distributed teams, moments like this matter even more. They create space to truly get to know one another, strengthen relationships, and build trust that translates into smoother collaboration and more open, natural communication in everyday work. During the sessions, we focused on things that often seem “obvious” but make the biggest impact in reality: ✔ clear communication instead of assumptions ✔ quick reactions instead of postponing topics ✔ mutual support instead of working in silos The takeaway? No matter how advanced the technology is, nothing replaces real #humanconnection. Strong communication builds #trust and respect, encourages #empowerment, speeds up processes, and directly impacts organizational results. And if you would like to be part of a team like this… 👉 join us! We are currently looking for Business Analyst & SAP VARCOND Specialist with German. If you value #teamwork, good communication, and want to grow in #SAP within a team that truly supports each other – let’s talk. 💬

In a world driven by technology, it’s easy to forget how powerful real conversations can be. Recently at Digital Days 2026 in Andernach, we've had the chance to do exactly that: meet our partners, exchange ideas, and share experiences face-to-face. Martin Sellin and Jarosław Dopierała presented how at #tkGSG we are moving from #AI & #automation theory to real business impact by showcasing two practical use cases: 🔹 Service Desk Automation Engine • Idea: automate ticket dispatching in a complex, global service environment • Challenge: high volume of requests, multiple teams, and manual routing inefficiencies • Client value: faster assignment, improved service quality, and elimination of “ping pong” tickets 🔹 ATLAS – AI-powered Sales Order Creation • Idea: end-to-end automation of sales order processing • Challenge: unstructured data, different document formats, and manual validation • Client value: shorter processing time, better data quality, and fewer clarification emails Our goal was to make one thing clear: real impact does not come from technology alone. It comes from combining the right tools with a deep understanding of data, processes, and how business actually works in practice. Many thanks to thyssenkrupp Steel #Rasselstein and Mario Kossmann and Kai Flöck for organizing this inspiring event and creating the space for open and valuable discussions. If you’re exploring similar topics, let’s connect. We are always open to discuss how #AI and #automation can support business goals.

Are we really worried that AI will take our jobs in 2026? Not really. We simply made sure we’re giving #AI so many tasks that it can’t manage without us. 😄 Jokes aside, 2026 is a breakthrough year for thyssenkrupp GSG. It’s the moment when we started developing technologies based on #AI and #Automation with full commitment, not as experiments, but as tools that simplify processes, reduce manual work and help teams focus on what really adds value. To share what we’ve already built and learned along the way, we’re launching a new content series called #AI&AutomationFactory. In this series, we’ll be sharing real solutions and business cases that are already running inside our organization. We will show how we move from ideas to implementation, what actually works and what doesn’t, and how AI and automation can be scaled beyond pilots into everyday operations. This direction didn’t come out of nowhere. Behind it are many hours of hands‑on learning and close collaboration with #Microsoft, covering areas such as: ・ #CopilotStudio ・ #PowerPlatform and intelligent automations ・ AI solution architecture design ・ identifying and prioritizing high‑value use cases  ・ rapid MVP development and AI agents At the same time, we invested in training leaders and key employees to ensure that AI adoption is not just a technology topic, but a business‑driven capability embedded in the organization. If you’d like to exchange experiences or talk about introducing AI and automation in your organization, let’s talk. #thyssenkrupp #tkGSG

Studies show that nearly 70% of professionals consider changing their #jobs, yet a vast majority hesitate for months. The biggest roadblocks? Fear of the unknown, the comfort zone, and the belief that "now is not the best time." But the truth is: the perfect timing doesn't exist. You create it. ❌ If you are looking for a sign to take the next step, this is it. At #thyssenkrupp Global Shared Services Gdańsk, we are turning the red light into green for your professional #growth. 🚦 Why give yourself the green light with us? 👉 We combine the #stability of a global industrial giant with a supportive, forward-thinking workplace culture right here in Gdańsk. 👉 We don’t just offer jobs: we offer clear career pathways, extensive training, and space to upscale your skills. 👉 Green light also means knowing when to stop. We respect your time, offer flexibility, and care about your well-being. It’s time to move #forward.  https://bit.ly/49QzQKy

Did we manage to invent a time machine? At #tkGSG nothing is impossible. That is why, to celebrate #ChildrensDay, we took our team members and their kids on a journey back to the iconic 1990s. It was a perfect opportunity to bridge generations, #integrate our teams, and experience our vibrant #companyculture from a slightly different perspective. The highlights of our retro journey: 💵 The 1000 PLN Challenge where the grand prize turned out to be a vintage, pre-denomination bill featuring Nicolaus Copernicus. Thank you to all the teams and their families for bringing such incredible energy. Events like these prove that while we drive global corporate processes, our people and shared moments remain at the heart of #thyssenkrupp. 💙 #TogetherWeAreBetter

June marks a new chapter at #thyssenkruppGSG. 🚀 We are officially shifting gears with a new #WorkModel designed for the future. For us, the office is no longer a place where you have to be. It’s a place where you choose to be. ✨ Whether it’s high-stakes workshops, client visits, or much-needed #TeamIntegration, our presence now follows real needs, not rigid rules. We trust our people to decide what works best for their flow. However, we know that flexibility requires a new kind of discipline. To ensure our #WorkLifeBalance stays healthy, we recently hosted an insightful workshop with Anna Majczyk-Zawada from Stacja Ajurweda. 🧘♀️ The goal? To master the art of working remotely without burning out. Here are the 5 key takeaways we are implementing right now: •  Define your "Closing Time" – Create a ritual to mentally and physically disconnect from your day. •  Step away for lunch – Your desk is for work, not for eating. Give your brain (and eyes) a real break. •  Focus in blocks – Trade the non-stop grind for short, high-intensity focus sessions. •  Digital minimalism – Cut the noise. Reduce multitasking and digital overload. •  Clear priorities – Write them down. Once they are on paper, they can leave your head. A huge thank you to Anna for helping us navigate the human side of the #digital workspace! Do you head to the office because there’s a clear purpose, or are you just ticking a box in an Excel sheet? 😊 #thyssenkrupp #tkGSG #TogetherWeAreBetter

How do you check employee satisfaction in a distributed workplace? 🚀 When teams work in a #DistributedTeams model and the office is a place we visit only when there is a real need, an important question arises. How do we truly understand how our people feel? Of course, there are visible indicators such as #EmployeeEngagement, day to day activity, collaboration or even turnover trends. But are they enough to tell us whether we are heading in the right direction? That is why we regularly run a #PulseCheck survey. Not as a formality, but as a practical way to capture early signals, identify potential warning signs in advance and verify whether our actions support a healthy #WorkplaceCulture. For us, pulse check is not just about collecting data. After analyzing the results, we actively #Listen, gather ideas for improvements, discuss them with teams and #TurnFeedbackIntoAction. Step by step, we implement changes that make everyday work better. Because building a strong #EmployerBrand means more than asking the right questions. It is about acting on the answers and continuously creating a better place to work. 💪

At some point, #job searching starts to feel strangely repetitive. Different company. Different logo. Same buzzwords. “Dynamic environment. Great opportunity. Fast-paced culture.” And somewhere between another recruiter message and another #application, you stop asking: “What job do I want?” and start asking 👉 “Where will I actually grow?” At #thyssenkrupp, we know people are not looking for “just another position.” They’re looking for meaningful projects, honest teams, space to develop, and work that feels worth showing up for. 🚀 Maybe your next #career move isn’t hiding on another job board. Maybe it starts here 💙 https://lnkd.in/dwctrH8j. #thyssenkruppGSG #tkGSG #hiring #newjob

We've been building #AI agents, #automating complex processes with #RPA, and helping our customers navigate the automation and AI shift every day. #Governing that change is work we know well. But we've always believed technology only creates real value when the whole organization moves with it, not the development teams only. That is why we extensively trained leaders at every level and in every department to use #AI and #MicrosoftCopilot as part of how we work. Not as a side project, but as a new standard. When the routine takes care of itself, something shifts. Meetings sharpen. The right people gain capacity for the conversations that actually matter, the ones where deep expertise is directed entirely at a customer's problem. Automating daily routines isn't a tech story. It's a commitment to showing up better for our customers, and for each other. thyssenkrupp Group Services Gdańsk Sp. z o.o. thyssenkrupp Microsoft