Verint Asia Pacific

Some of the most valuable market research is already in your customer conversations. AI can analyse customer calls and digital interactions at scale, revealing recurring issues, sentiment and opportunities to improve products and experiences. Verint CMO Anna Convery in Forbes on how AI is reshaping market research -> https://buff.ly/gc4OPJT #CustomerExperience #CXInsights #AI

What's changing in customer engagement? At this year's Engage on the Road, attendees will get their first look at the next evolution of Verint, including how organisations are building AI into real customer workflows alongside human teams. We'll also share what's new across the Verint platform, the latest product roadmap, and practical examples of how organisations are delivering measurable AI outcomes. Whether you lead customer experience, operations, contact centres or back-office teams, the sessions are designed around ideas you can take back and apply. Registrations are now open: https://buff.ly/bvMjFus #APACEngage2026 #AgenticAI #CustomerExperience

In this Executive Spotlight, Verint CEO Dave Rhodes and Katherine Stone, CX analyst CX Foundation, discuss how businesses can move beyond AI pilots to deliver real, measurable customer experience outcomes. They cover everything from Verint’s Open Platform strategy, Agent Factory, AI orchestration and the hybrid human-AI workforce, including how enterprises can avoid vendor lock-in, reduce workflow overlap and meet customer expectations for faster resolution and access to human support. Watch the full interview here: https://lnkd.in/ejBGWM5p #Verint #CustomerExperience #CXAutomation

AI in customer experience has moved well beyond experimentation. Across APAC, organisations are now focused on turning AI investment into measurable business outcomes. That's exactly what we'll be exploring at Verint Engage on the Road, with practical customer stories, product updates and discussions on where customer engagement is heading next. Join us in: Kuala Lumpur – 13 August Singapore – 18 August Hong Kong – 20 August Melbourne – 25 August Sydney – 27 August Brisbane – 1 September We look forward to seeing customers, partners and CX leaders across the region. See the agenda here: https://buff.ly/Kv21RgJ #APACEngage2026 #CXAutomation #CustomerExperience #EngageOnTheRoad

Every internship is different, but they all start with the chance to learn, contribute and grow. In this Verint Fresh Voices spotlight, our interns share their experiences, the opportunities they’ve had, and the people who’ve helped shape their journey at Verint. Thank you for sharing your stories and for everything you've contributed to Verint. Anil Chawla, Rohit Choudhary, Lily Cleary (née Emery), Ajay Dawar, Satyanarayan Dash, Palash Gupta, Dharani Medappa, Vikas Sood, Ambreen zaidi, Yashveer Singh, Chandrasekhar Varada, Sakshi Goel Bansal, Jatin Choudhary, Aanshikesh Rawat, Vansh Bansal, Atharva Parkhi, Saksham Gupta, Ian Jem, Aaditya Khurana, Varshil Porecha, HARSHITA GARG, Jitesh Kumar, Karella Udayram, P Koti Darshan. #LifeAtVerint #VerintIndia 

Many businesses have experimented with AI, but integrating AI agents into real workflows alongside human teams has been far more difficult. Verint Agent Factory provides a single orchestration environment to build, configure and manage AI agents alongside human teams. It gives organisations the flexibility to deploy AI agents across CX workflows and route work to people when needed. Read on Opus Research: https://buff.ly/n5zPPyB #AIinCX #CXAutomation #AgentWorkforce

Technology decisions are becoming enterprise decisions, shaped by AI strategy, governance, data and long-term operating models rather than standalone platform features comparisons. As AI adoption accelerates across APAC, organisations are looking beyond individual capabilities to how people, AI and workflows work together to deliver measurable outcomes. The latest CrayonIQ research highlights the trends reshaping customer experience across the region. Read more: https://buff.ly/6ZMZacq #CustomerExperience #AI #CXAutomation

Every career starts with a first opportunity. Our newest cohort of interns brought fresh perspectives and new ideas to the way we work. They’re an important part of our team and our culture. Over the coming weeks, we’ll be sharing more about their experiences, the work they’ve contributed to and the people who’ve supported them along the way. Here’s a preview from some of the great people shaping the future of Verint.   Anil Chawla, Rohit Choudhary, Lily Cleary (née Emery), Ajay Dawar, Satyanarayan Dash, Palash Gupta, Dharani Medappa, Vikas Sood, Ambreen zaidi, Yashveer Singh, Chandrasekhar Varada, Sakshi Goel Bansal, Jatin Choudhary, Aanshikesh Rawat, Vansh Bansal, Atharva Parkhi, Saksham Gupta, Ian Jem, Aaditya Khurana, Varshil Porecha, HARSHITA GARG, Jitesh Kumar, Karella Udayram, P Koti Darshan.   #LifeAtVerint #VerintIndia

Most contact centres are already using AI in some form. The organisations seeing the strongest results are applying it to specific workflows with clear operational outcomes. From real-time agent guidance and automated after-call work to quality management and workforce planning, AI delivers the greatest impact when it's solving a defined business problem rather than being deployed for its own sake. Start with one workflow. Measure real outcomes. Build from there. https://buff.ly/8HpewcO #CXAutomation #ContactCentre #AI

Contact centres have always balanced productivity with customer experience. Now, employee wellbeing is part of that equation too. As psychosocial risk regulations sharpen across Australia, Katie Zawerucha, Verint Director GTM APAC, looks at how AI can reduce cognitive load, improve flexibility and support more sustainable contact centre work. #CustomerExperience #CXAutomation #FutureOfWork TechDay Australia https://buff.ly/YpNTTpP