Please get your website System info and paste it here. You can do this by navigating to your WP Admin area, then go to “Tools > Site Health” and then click on the “Info” tab at the top. There you’ll see a button that says “Copy site info to clipboard”.

Both Solid Security and Solid Backups have “Logs” that are very informative for our technical support purposes. Please navigate in your site Admin to “Security > Logs”