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Is your AI investment actually paying off? 🤔 Join us live to find out: 1️⃣ Why 45% of firms are spending more time checking AI, not less 2️⃣ The workforce gap most firms aren't planning for 3️⃣ Why most firms are still making decisions blind Live webinar unpacking the 2026 BigHand Legal Workflow Leadership Report. 📅 19 August, 10am EDT / 3pm BST. Link in comments.

The Business of Law Playbook is here. Last month, some of the sharpest minds in the legal industry took to the stage at the BigHand Conference 2026. Their insights, combined with BigHand's market expertise and data from our latest research reports, all form the backbone of this guide. Across critical areas of law firm operations, we cover what senior leaders are seeing on the ground, where the pressure points are, and how firms are responding: - Redesigning Support Services - Optimizing Legal Work Allocation - Navigating a New Commercial Reality - Financial Intelligence for Better Commercial Decisions - Delivering High-Quality Documents Whether you lead a support function, own a P&L, or sit at the intersection of technology and operations, there is something in here for you. Download your copy 👉 https://lnkd.in/d9Vw6Bcp

The pricing landscape has changed fast over the last six to 12 months, and it isn't slowing down. Kris Barker (ALPP), Commercial Finance Manager at Womble Bond Dickinson, believes firms without the right solutions and processes in place are about to feel the weight of that shift, forced into hiring more people just to manage complexity that technology can already support. We recently sat down with Kris, who shared why firms leaning into tech now will be better placed to scale pricing. Watch the full conversation 👉 https://lnkd.in/dTHZRH93 #InTheRoom #LegalPricing #LegalOperations #LawFirmManagement

Without reliable data on workload and performance, firms are making decisions about their people without full visibility, and the biggest cost is career development. 🔹 Only 64% of firms use technology to track support team productivity 🔹 Just 29% align support team changes to evolving skill sets, even as those skills shift rapidly in an AI-driven environment In BigHand's 2026 Legal Workflow Leadership Report, Denise M. Dellaratta, Chief Practice Support Officer at Fox Rothschild, unpacks those statistics to argue that firms need real-time operational data to properly support and develop their people, beyond just driving efficiency. Access the full report, with actionable takeaways from industry experts, in the comments ⬇️

An outdated header or disclaimer is more than a formatting issue. It creates risk for the firm. Clare Winzar has seen document production from every angle during her 26 years at Norton Rose Fulbright, from working as a secretary to helping implement and manage BigHand Document Creation. We were recently #InTheRoom with Clare, who shared why centrally managed templates and automated styling can strengthen document governance, reduce risk, and improve consistency across the firm. Watch the full conversation here: https://lnkd.in/gxdEyT9B #InTheRoom #LegalOperations #DocumentCreation #LawFirmManagement

🎙️ Live webinar: Making AI Work in Legal Support: The People and Process Problem   🗓️ 19 August, 10am EDT / 3pm BST. Registration link in comments.   96% of law firms use AI for support services. Only 27% have redesigned the workflows, roles and operating models to support it.   ⚠️ That gap is costing firms more than it's saving them. 45% now spend more time checking and verifying AI outputs than before they adopted it.   👉 Join us live as we unpack the findings from the 2026 BigHand Legal Workflow Leadership Report and explore what firms need to change to turn AI investment into real value. We're covering AI, the support workforce, and the visibility gap behind both. Ben Jennings

Uneven utilization is still costing law firms talent and time, and most of it is avoidable. Michelle Battley has seen it play out firsthand - she had work allocated to her as a junior lawyer at Freshfields. Nine years ago, she came back to the firm to build a resource management function. We recently caught up with Michelle to talk about why oversight of what's coming down the pipeline matters more than looking backward, and how that shift is helping her team catch utilization imbalances before they become a problem. Watch the full conversation: https://lnkd.in/dPYvWh8R #InTheRoom #LegalOperations #LegalSupport #LawFirmManagement

What does it take to lead a modern legal support function? For Katherine Araniello, Head of EA and Office Services at Slaughter and May, it starts with listening to her people and having the data to make confident decisions. We were recently #InTheRoom with Kat, who shared how greater visibility helps her understand demand, respond to change, and make more informed resourcing decisions across a team of 120 EAs. Watch the full conversation here: https://lnkd.in/gSf7EQ8c #InTheRoom #LegalOperations #LegalSupport #LawFirmManagement

BigHand Live at ILTACON. People. Process. Technology. In Action. Join us for four interactive sessions exploring how leading firms are: ➡️ Allocating work more intelligently ➡️ Realizing greater value from AI in support services ➡️ Optimizing document creation ➡️ Accessing real-time profitability insights Practical ideas. Live technology. Real business outcomes. 👉 Sign up here: https://lnkd.in/ee2d6VNG See you at ILTACON! #ILTACON #LegalTech #AI #LegalInnovation

“They say law firms are slow to change. I think that’s wrong.” In the third edition of Enter the C-Suite, Bríana McCrory speaks with William Tanner, Chief Information Officer at Allens, about what it really takes to drive change in a risk-conscious profession. Bill shares his perspective on why data governance will be a defining priority in the AI era, how firms can be bold without being reckless, and why effective leadership is about helping people build new habits that elevate the value they deliver. Read the full interview below and subscribe so you don’t miss the next edition. #EnterTheCSuite #LegalLeadership #LegalTechnology #DigitalTransformation #AI #BigHand