ElevenLabs

More than 10 million conversations run on ElevenAgents every week. In each one, a natural-sounding voice or chat agent handles a real interaction like a refund request, appointment booking, benefits inquiry, or flight change. See the platform that makes them possible.

We partnered with AIUC-1 earlier this year because companies deploying AI agents need a clear way to understand and measure the risk. This belief has only been reinforced by the recent news of a SOTA model going rogue during a security test. At ElevenLabs , we’ve been working to give customers the tools they need to build safe agents, and transparency into the platform behind them. So far this year, we: - Got the first AIUC-1 certification and insurance for voice agents, and enabled customers like Immobiliare.it to certify in weeks - Launched Guardrails 2.0 in ElevenAgents to check agent behavior in real time - Certified under ISO 42001 and aligned with NIST AI RMF - Strengthened our programs for watermarking and AI audio detection - Entered a 3 year partnership with the UK AI Security Institute As the risks of AI agents become more apparent, we're committed to helping customers mitigate them and deploy with confidence.

Introducing Character Casting in ElevenCreative Audiobooks. Every character in your book has a voice. Character Casting helps you find it. Upload your manuscript and Audiobooks detects the characters, proposes a voice for each one, and lets you preview them on real dialogue from your book. Pre-fill pronunciations and set pacing, all in one flow. Built for authors and publishers who want to reach millions of fans in audio as well as print.

ElevenAgents now works across more channels, so you can deploy your agent everywhere your customers are. Agents can respond over SMS and Telegram and answer tickets on Intercom and Freshdesk. These join phone, web, Zendesk, Slack, and WhatsApp in a redesigned channels dashboard. New per-channel controls let you tune and test how your agent responds on each surface - thorough by email, concise by chat - without maintaining separate agents. It's the same agent on every surface, so your knowledge, tools, and guardrails stay constant whether a customer calls through Twilio or Genesys, messages on SMS or WhatsApp, or opens a ticket. And every channel is built to meet the bar set by realtime voice, where latency, emotional sensitivity, and safety are all tested live.

The ElevenLabs Summit is coming to Bengaluru on October 6. Expect first looks at new models, insights into where voice and agents are headed, and live demos from the teams building voice-first AI in India. Register at the link in the comments.

Voice AI can be a powerful tool for democracy. With major elections coming up, our latest blog sets out how we’re using our technology to strengthen and protect the democratic process. https://lnkd.in/eX7WN5TU

We're proud to help the Ukrainian Government keep citizen services running with conversational agents.

SevenRooms, a DoorDash company, is using ElevenAgents to power instant phone answering for its restaurant partners. SevenRooms Voice AI has now handled more than 400,000 calls, helping restaurants capture up to 25% more reservations. The service recognizes returning guests and manages reservations around the clock, freeing up staff to be more present for in-person hospitality. A phone call is often the start of the guest experience, and every call should feel attentive, natural, and helpful. With ElevenAgents, SevenRooms has brought that standard to 600+ venues, scaling to hundreds more by end of year.

Once you’ve watched the movie, listen to the original epic. Narrated in Sir Michael Caine’s fully licensed AI voice, The Odyssey is available to enjoy for free on ElevenReader. 

Good support reps solve your problem. Superstar reps make you forget you ever had one, and renew your loyalty to the brand. Often the difference comes down to emotional intuition: recognising the customer’s mood and adapting your response accordingly. A similar pattern is playing out with agents. LLMs operate at the level of PHD researchers, so with the right context and systems, they are more than capable of solving your problem. The next frontier is delivering empathetic customer interactions with agents. ElevenLabs builds high EQ agents. As well as sounding completely natural, our agents capture emotional context and respond with the right tone and emotion, either de-escalating, reassuring, or guiding the conversation to a clear resolution. The ideal shape of a customer interaction varies by company, so ElevenAgents can be controlled and monitored at a granular level. And because our platform scales across sales, support and other functions, you can share context across different touch points and deliver delightful personalized experiences for every single customer. We’re already seeing high EQ agents boosting KPIs at Klarna, Better, Deutsche Telekom and beyond – and we expect emotionally intelligent interactions to become the industry standard.