Clarity

Our AI Support Agent just got faster. It identifies the customer, pulls the answer straight from your own knowledge base, replies in the customer's own language, and closes the inquiry. The kind of question that used to sit in a queue now gets resolved in seconds. Why it matters: your team stops burning time on repeat tickets and gets those hours back for the conversations that actually need a human. Guardrails, approvals, and audit logs stay in place the whole way, so speed never comes at the cost of accuracy or oversight. One detail we like: the agent shows its confidence on every answer, so you always know when to keep a human in the loop. See it in action at onclarity.com.

AI Agent QA is now live. Most contact centers audit a sliver of their interactions and call it quality assurance. Clarity AI Agent QA evaluates 100% of voice and text engagements against your own evaluation matrix. Automatically, consistently, and at a fraction of the cost of manual review. Score every conversation. Not just the lucky 5%. What's new: → 100% coverage. Every voice and text interaction scored within minutes of call end. → Your rubric, not ours. Custom criteria per team, channel, or product line. Weighted to what your business actually values. → Evidence-linked scoring. Every grade tied to the exact turn, word, or silence that justified it. Auditable, appealable, exportable to your existing GRC stack. → Multilingual by design. Compliance-ready for GDPR, PDPL, and US data standards, with in-region residency across the US, Europe, and the GCC. Native Arabic across every major dialect Built for enterprises, the BPOs running their contact centers, and multinationals whose CX spans multiple languages and markets. Talk to our team: onclarity.com/agent-qa

Buying enterprise AI shouldn't require a 6-month procurement cycle. Clarity is now available on the Google Cloud Marketplace. If you're already on Google Cloud, you can deploy Clarity with consolidated billing, drawdown against existing commitments, and zero additional vendor onboarding. Clarity is a 3-in-1 CX platform combining Voice of Customer intelligence, AI Support Automation, and Agent Assist, built for regulated industries where accuracy and compliance are non-negotiable. Fintech, banking, telecoms, and healthcare. This collaboration with Google Cloud is about removing the friction between "we need this" and "it's live." Marketplace link and press release in comments.

Buying enterprise AI shouldn't require a 6-month procurement cycle. Clarity is now available on the Google Cloud Marketplace. If you're already on Google Cloud, you can deploy Clarity with consolidated billing, drawdown against existing commitments, and zero additional vendor onboarding. Clarity is a 3-in-1 CX platform combining Voice of Customer intelligence, AI Support Automation, and Agent Assist, built for regulated industries where accuracy and compliance are non-negotiable. Fintech, banking, telecoms, and healthcare. This collaboration with Google Cloud is about removing the friction between "we need this" and "it's live." Marketplace link and press release in comments.

Clarity (formerly Anecdote) helps regulated industries deploy AI for customer support without breaking compliance rules, then turns those conversations into insights that show Product teams what to build. We're at Google Cloud Summit on November 17. If you run CX, Product, Support, or Ops at a bank, fintech, insurer, telecom, healthcare, or government agency and you're trying to figure out how to automate your customer experience safely, I would love to chat to you. What we hear most from businesses we speak to: "We need faster responses, but our compliance team is super hesitant about AI touching customer channels." What we built: guardrails that keep AI on-policy and on-brand, auto-escalation for sensitive topics, and audit trails regulators accept. Plus we turn conversations and feedback into actionable insights so product teams build what customers actually want, not what surveys guessed they might need. We’ll be at GCS all day. Stop by our stall if you’ve got questions about AI and customer experience. I’ll do my best to answer, and if I can’t, we’ll still have a good chat. See you there. 👋 (P.S shoot me a DM and we can organise a time to meet). Abed 📍 Four Seasons Hotel, Riyadh 📅 17 November 2025 🔗 Register now: [https://lnkd.in/e2juxw5g] #GoogleCloudSummitSaudi #قمة_جوجل_كلاود_السعودية

The CX community is gathering at ICXA™25 this Wednesday, and we couldn't be more excited. We're presenting awards to teams pushing the industry forward, but more importantly, we want to connect with leaders like you. What we're hearing from the market: → Manual support is bleeding resources (12+ hour response times) → Customer feedback sits unanalyzed in scattered silos → Generic AI tools create compliance nightmares What we'd love to show you: → AI that assists agents, doesn't replace them → Analytics that spot problems and pain points before they become crises → Compliance-ready solutions for highly regulated industries Our co-founder and CEO Abed Kasaji and GTM Lead Ali Zuaiter will be walking around in the evening. They are super happy to chat and show you a demo over a drink. Want to meet up? Message Abed or Ali on LinkedIn directly and they'll coordinate. Big thank you to Awards International for bringing this community together. See you there! #ICXA25 #CustomerExperience #CXCommunity

Clarity was recently featured in Finextra - always good to see coverage in the financial world, especially since we’re focused on fintech, banking, and insurance. A lot of what we do comes down to trust and security. We’ve put together a full write-up on our Enterprise Security approach. Here are a few highlights: 1️⃣ Enterprise-grade compliance with end-to-end encryption and SOC 2 certification. 2️⃣ Safe automation - AI that never guesses, with clear hand-off to humans when needed. 3️⃣ Model transparency with access to leading LLMs like GPT, Claude, and Gemini, and visibility into how answers are generated. 4️⃣ Data sovereignty - full ownership and control of your data with hosting options that fit local rules. 5️⃣ Auditability & compliance with every decision logged and aligned with standards like NIST, ISO/IEC 42001, and SOC 2. Your data is always protected, even at scale. https://lnkd.in/exyP3wWY Check out our enterprise security page in the comments. #Fintech #Banking #Insurance #EnterpriseSecurity #AI

🚀 Mind The Gap #08 – AI keeps eating the fundraising world Out of all the rounds I tracked last week, more than 30% were AI-related, a sharp reminder that AI is no longer a side show in Europe’s VC scene. Let’s dive in 👇 🇸🇪 EvoluteIQ – Develops the EIQ AI platform for automating complex business processes €45M | Lead Investor: Baird Capital 🇬🇧 Omnea – AI-native platform that streamlines procurement across teams and systems €42.4M Series B | Insight Partners, Koshla Ventures 🇫🇷🇺🇸 MarqVision (YC S21) – Tackles the counterfeiting industry using AI €40M Series B | Peak XV Partners 🇷🇴 DRUID AI – End-to-end enterprise agentic AI platform €26M Series C | Cipio Partners 🇩🇪 Kertos – AI compliance platform €14M Series A | Portage 🇬🇧 Clarity (formerly Anecdote) – AI-powered customer-experience and voice-of-customer (VoC) platform for highly regulated industries €10.2M | Prosus Ventures 🇬🇧 Conduct – Leads enterprise IT transformation by modernising legacy ERP systems with AI €10M Seed | Creandum 🇬🇧 Plumerai – Developer of AI solutions for cameras €7.3M Series A | Partech, OTB Ventures 🇩🇪 encentive GmbH – AI-driven platform that helps industries cut energy costs and CO2 emissions €6.3M Seed | General Catalyst 🇫🇷 Juisci – SaaS platform democratizing access to scientific literature via AI and a mobile app €5.5M | Big Pi Ventures 🇫🇷 Temelion – AI platform optimizing pre-construction workflows €3.2M Seed | 360 Capital 🇫🇷 ORIS Materials Intelligence – Cloud platform combining AI, data science, and engineering to support low environmental impact infrastructure design €3M Series A | LIBERSET 🇧🇪 SEQUESTO – AI-first platform automating the RFx lifecycle to boost efficiency and win rates €2.5M | Smartfin, Newion 🇮🇪 Seapoint – AI-powered financial home for startups and mid-market companies €2.5M Pre-Seed | Frontline Ventures 🇪🇸 Lightbase – AI-powered developer tools platform €2.2M Pre-Seed | Picus Capital 🇳🇱 Promptwatch – Generative Engine Optimisation (GEO) and AI visibility platform €1.2M Seed | Arches Capital 🇧🇪 EAGL – AI-native financial agentic platform €825k Pre-Seed | Syndicate One, CNBB Equity Partners 🇮🇹 Plino – Improves SMEs’ financial planning and analysis with generative AI €650k | Techaround VC, Exor Ventures, Berkeley SkyDeck Europe 🇬🇧 Jam 7 – Agentic Marketing Platform combining human expertise with AI precision €312k Seed | New World Private Equity Partners 🇧🇪 AI-BLOX | Edge AI computers – High-performance computing systems for autonomous vehicles, industrial robots, smart factories, hospitals, and city infrastructure Undisclosed | Smartfin 💡 Want the full scoop on last week’s European VC deals? Don’t miss the latest Mind the Gap #08, link in the comments! 💬 Any trends or deals that caught your eye? Drop a comment, tag a founder, or share with someone who loves VC intel.

Grateful to be trusted by OpenAI, Grubhub, Tabby, and Booking.com, and excited to be featured in UKTN! 👉 https://lnkd.in/enRN2Xz7 We’re hiring too: https://lnkd.in/eJ5kwwp2

Thank you Seb Johnson 📊. To everyone who’s been part of this so far: thank you. You’ve shaped what Clarity is and where it’s going!