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Attention Back To My Mac users
We recommend updating every computer on which you'll be using Back to My Mac to Mac OS X version 10.5.1. To update to the latest version of Mac OS X Leopard, just run Software Update in the Apple menu. For more details including requirements for home routers, visit the Back to My Mac page.
For instructions and troubleshooting information for Back to My Mac, click here. For more FAQs about Mac OS X 10.5 Leopard and Support contact information, click here.
We recommend updating every computer on which you'll be using Back to My Mac to Mac OS X version 10.5.1. To update to the latest version of Mac OS X Leopard, just run Software Update in the Apple menu. For more details including requirements for home routers, visit the Back to My Mac page.
For instructions and troubleshooting information for Back to My Mac, click here. For more FAQs about Mac OS X 10.5 Leopard and Support contact information, click here.
Customer Service and Technical Support
If you need personal assistance, first click on a topic below, then you can email our
support team using the form at the bottom of every customer service page.
User Discussions
Read what others are talking about in the customer forums.
Troubleshooting
If you need information about fixing an issue, try these Apple articles.
- Keep .Mac Junk folder contents consistent
- "Request to the server failed" alert when publishing a .Mac Web Gallery
- How to back up .Mac data
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Recent History
2.25.2008 :: 15:55 - 16:10 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
Due to scheduled maintenance, some members might not have been able to access .Mac Mail for 22 minutes or less between 3:00 and 3:22 PST on 2.21.2008 :: 15:00 - 15:22 PST.
2.20.2008 :: 15:43 - 15:55 PST
4% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.18.2008 :: 17:53 - 18:23 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.16.2008 :: 7:00 - 08:35 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.7.2008 :: 15:43 - 18:56 PST
Due to scheduled maintenance, some members were unable to use Back to My Mac. Normal Service Has been Restored.
2.7.2008 :: 12:14 - 13:00 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.5.2008 :: 21:30 - 22:30 PST
Some members were unable to use Back to My Mac. Normal service has been restored.
2.4.2008 :: 11:00 - 12:50 PST
Some members were unable to use Back to My Mac. Normal service has been restored.
2.4.2008 :: 12:00 - 12:50 PST
Some members were intermittently unable to access .Mac Mail on the web. Normal Service has been restored. Read more.
1.30.3008 :: 9:05 - 9:30
2% of members might have experienced delays with incoming mail to @mac.com addresses from 9:05 to 9:30. Delayed messages have been delivered and normal service has been restored.
1.1.29.2008 :: 23:39 - 00:17 PST
1.4% of members experienced difficulties with .Mac Mail for 38 minutes. Normal service has been restored.
Read more.
1.29.2008 :: 19:13 - 23:09 PST
2% of members experienced difficulties with .Mac Mail for 4 hours. Normal service has been restored.
Read more.
1.28.2008 :: 12:30 - 14:45 PST
100% of members were intermittently unable to access www.mac.com from 12:30 to 14:45 PST. Normal Service has been restored.
1.28.2008 :: 08:50 - 09:20 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
1.17.2008 :: 17:28 - 20:28 PST
1% of members experienced difficulties with .Mac Mail for 3.5 hours. Normal service has been restored.
Read more.
1.17.2008 :: 17:28 - 20:28 PST
1% of members experienced difficulties with .Mac Mail for XX minutes / XX hours. Normal service has been restored.
Read more.
1.17.2008 :: 11:43 - 12:02 PST
1% of members experienced difficulties with .Mac Mail for 19 Minutes. Normal service has been restored.
Read more.
1.16.2008
1% of members experienced difficulties with .Mac Mail for 1 hour. Normal service has been restored.
Read more.
12.17.2007 - 12.18.2007 :: 21:00 - 1:30 PST
Due to scheduled maintenance, some members were intermittently unable to access .Mac services from 21:00 to 1:30 PST on 12.17.2007.
12.17.2007 :: 17:06 - 17:31 PST.
2% of members were intermittently unable to access .Mac mail. Normal service has been restored. Read more for interim solutions.
12.17.2007 :: 14:06
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
Due to scheduled maintenance, some members might not have been able to access .Mac Mail for 22 minutes or less between 3:00 and 3:22 PST on 2.21.2008 :: 15:00 - 15:22 PST.
2.20.2008 :: 15:43 - 15:55 PST
4% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.18.2008 :: 17:53 - 18:23 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.16.2008 :: 7:00 - 08:35 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.7.2008 :: 15:43 - 18:56 PST
Due to scheduled maintenance, some members were unable to use Back to My Mac. Normal Service Has been Restored.
2.7.2008 :: 12:14 - 13:00 PST
1% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
2.5.2008 :: 21:30 - 22:30 PST
Some members were unable to use Back to My Mac. Normal service has been restored.
2.4.2008 :: 11:00 - 12:50 PST
Some members were unable to use Back to My Mac. Normal service has been restored.
2.4.2008 :: 12:00 - 12:50 PST
Some members were intermittently unable to access .Mac Mail on the web. Normal Service has been restored. Read more.
1.30.3008 :: 9:05 - 9:30
2% of members might have experienced delays with incoming mail to @mac.com addresses from 9:05 to 9:30. Delayed messages have been delivered and normal service has been restored.
1.1.29.2008 :: 23:39 - 00:17 PST
1.4% of members experienced difficulties with .Mac Mail for 38 minutes. Normal service has been restored.
Read more.
1.29.2008 :: 19:13 - 23:09 PST
2% of members experienced difficulties with .Mac Mail for 4 hours. Normal service has been restored.
Read more.
1.28.2008 :: 12:30 - 14:45 PST
100% of members were intermittently unable to access www.mac.com from 12:30 to 14:45 PST. Normal Service has been restored.
1.28.2008 :: 08:50 - 09:20 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
1.17.2008 :: 17:28 - 20:28 PST
1% of members experienced difficulties with .Mac Mail for 3.5 hours. Normal service has been restored.
Read more.
1.17.2008 :: 17:28 - 20:28 PST
1% of members experienced difficulties with .Mac Mail for XX minutes / XX hours. Normal service has been restored.
Read more.
1.17.2008 :: 11:43 - 12:02 PST
1% of members experienced difficulties with .Mac Mail for 19 Minutes. Normal service has been restored.
Read more.
1.16.2008
1% of members experienced difficulties with .Mac Mail for 1 hour. Normal service has been restored.
Read more.
12.17.2007 - 12.18.2007 :: 21:00 - 1:30 PST
Due to scheduled maintenance, some members were intermittently unable to access .Mac services from 21:00 to 1:30 PST on 12.17.2007.
12.17.2007 :: 17:06 - 17:31 PST.
2% of members were intermittently unable to access .Mac mail. Normal service has been restored. Read more for interim solutions.
12.17.2007 :: 14:06
Community Discussions
Join thousands of .Mac customers — share your latest .Mac HomePage or ask a question.
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