.Mac

Setting up your .Mac account and billing help

• If your question isn't answered here, please contact us using the form below.

I don't know what my .Mac password is

• If you have forgotten your .Mac password, you can always reset it. If you are unable to reset your password, you may contact the .Mac Support Team by using the form at the bottom of this page.

I don't know what my .Mac member name is

• The .Mac Support team can assist you in recovering your .Mac member name. Please provide as much information as possible in the form below and be sure to include an alternate email address so that the .Mac Support team may contact you.

I want to change my .Mac member name

• Because your .Mac member name is used for your email address, iDisk, web pages, and other .Mac services, it is not possible to simply change your .Mac member name. If you want to use another email address, you can create an alias, and give that alias out to others as your email address. If you want a different .Mac member name and you recently created or renewed your account, the .Mac Support Team can assist you in canceling your current .Mac account. Prior to contacting the .Mac Support team, create a trial account with your .Mac member name, and be sure to provide:
• • Your new .Mac member name
• • Your birth day and month
• • The answer to your password question
• • An alternate email address at which you can be contacted

I want to renew my active .Mac account or confirm my renewal settings

• If you aren’t sure if you've already renewed your .Mac account, log in on the .Mac Account Settings page for complete account information. If your account is not set up for renewal, you can renew your account with a key or a credit card. If you have already set up your renewal and want to make changes, you may contact the .Mac Support team for assistance.

I want to reactivate my expired .Mac account

• If you are a prior .Mac member and want to join again with the same .Mac member name, it's easy to do. If you want to convert your expired account to an email-only or family pack sub-account, you can do that too.

I want to upgrade my account

• There are many ways you can upgrade your .Mac account.

I want to cancel my .Mac account

• If you activated or renewed your .Mac account within the past 30 days through the .Mac website with a credit card, you can cancel your .Mac account for a prorated refund, as outlined in the .Mac Terms and Conditions, by contacting the .Mac Support Team. The .Mac Support Team will need to confirm your identity prior to canceling your .Mac account, so please provide:
• • Your new .Mac member name
• • Your birth day and month
• • The answer to your password question
• • An alternate email address at which you can be contacted
• Before canceling your .Mac account, be sure you have backed up any information on your .Mac account that you wish to keep.
  
  If you activated or renewed your .Mac account with an activation key, you will need to contact the reseller from which you purchased the key. If you have a trial account, there is no need to contact the .Mac Support team; the account will automatically be cancelled after the trial period has ended.