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Attention Back To My Mac users
We recommend updating every computer on which you'll be using Back to My Mac to Mac OS X version 10.5.1. To update to the latest version of Mac OS X Leopard, just run Software Update in the Apple menu. For more details including requirements for home routers, visit the Back to My Mac page.
For instructions and troubleshooting information for Back to My Mac, click here. For more FAQs about Mac OS X 10.5 Leopard and Support contact information, click here.
We recommend updating every computer on which you'll be using Back to My Mac to Mac OS X version 10.5.1. To update to the latest version of Mac OS X Leopard, just run Software Update in the Apple menu. For more details including requirements for home routers, visit the Back to My Mac page.
For instructions and troubleshooting information for Back to My Mac, click here. For more FAQs about Mac OS X 10.5 Leopard and Support contact information, click here.
Customer Service and Technical Support
If you need personal assistance, first click on a topic below, then you can email our
support team using the form at the bottom of every customer service page.
User Discussions
Read what others are talking about in the customer forums.
Troubleshooting
If you need information about fixing an issue, try these Apple articles.
- Keep .Mac Junk folder contents consistent
- "Request to the server failed" alert when publishing a .Mac Web Gallery
- How to back up .Mac data
.Mac Learning Center
The .Mac Learning Center is your convenient resource for everything from quick tips to comprehensive tutorials.
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.Mac Learning Center
.Mac Help
Use .Mac Help to discover all you can do with .Mac. You'll find answers to your questions and solutions to common problems.
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.Mac System Status
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Recent History
4.3.08 1:00-2:30 PM PDT
100% of members could not publish to .Mac via iWeb. Normal Service has been restored.
3.28.08
Due to scheduled maintenance from 10:00PM to 10:35PM PT some members were unable to use Back to My Mac. Normal service has been restored.
3.28.2008
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
3.28.08 Due to scheduled maintenance from 10:00PM to 11:45PM PT, 10% of .Mac members could not access .Mac Mail. Normal service has been restored. We apologize for any inconvenience.
Read more.
3.28.08
Due to scheduled maintenance, some members were unable to use Back to My Mac. Normal service has been restored.
100% of members were intermittently unable to access .Mac mail. Normal service has been restored. Read more for interim solutions.
0% of members were intermittently unable to access .Mac mail. Normal service has been restored. Read more for interim solutions.
3.22.2008 :: 22:10 - 22:21 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
3.17.2008 :: 11:20 - 14:00 PDT
100% of members were unable to use Back to My Mac. Normal Service has been restored.
3.14.2008
Less than 1% of members may have been unable to sync Safari Bookmarks or Address Book contacts to the www.mac.com website. Computer to computer syncing was not affected. Normal service has been restored.
3.13.2008
.Mac members were unable to access most .Mac services for less than 15 minutes. Normal service has been restored.
3.11.2008
1.5% of members were unable to access mail using an IMAP client. Normal service has been restored.
3.6.2008
2% of members may have been unable to sync Safari Bookmarks or Address Book contacts to the www.mac.com website. Computer to computer syncing was not affected. Normal service has been restored.
100% of members could not publish to .Mac via iWeb. Normal Service has been restored.
3.28.08
Due to scheduled maintenance from 10:00PM to 10:35PM PT some members were unable to use Back to My Mac. Normal service has been restored.
3.28.2008
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
3.28.08 Due to scheduled maintenance from 10:00PM to 11:45PM PT, 10% of .Mac members could not access .Mac Mail. Normal service has been restored. We apologize for any inconvenience.
Read more.
3.28.08
Due to scheduled maintenance, some members were unable to use Back to My Mac. Normal service has been restored.
100% of members were intermittently unable to access .Mac mail. Normal service has been restored. Read more for interim solutions.
0% of members were intermittently unable to access .Mac mail. Normal service has been restored. Read more for interim solutions.
3.22.2008 :: 22:10 - 22:21 PST
2% of members experienced difficulties with .Mac Mail. Normal service has been restored.
Read more.
3.17.2008 :: 11:20 - 14:00 PDT
100% of members were unable to use Back to My Mac. Normal Service has been restored.
3.14.2008
Less than 1% of members may have been unable to sync Safari Bookmarks or Address Book contacts to the www.mac.com website. Computer to computer syncing was not affected. Normal service has been restored.
3.13.2008
.Mac members were unable to access most .Mac services for less than 15 minutes. Normal service has been restored.
3.11.2008
1.5% of members were unable to access mail using an IMAP client. Normal service has been restored.
3.6.2008
2% of members may have been unable to sync Safari Bookmarks or Address Book contacts to the www.mac.com website. Computer to computer syncing was not affected. Normal service has been restored.
Community Discussions
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