SALES AND RETURN POLICIES




ELIGIBLE PURCHASERS
 Eligible Purchasers for the Apple Store for Education must be associated with public or private, nonprofit or for profit, state accredited, degree-granting institutions organized specifically for educational purposes. Eligible purchasers include designated purchasers and any colleges, university extension or approved satellite campuses. Apple shall determine eligibility in its sole discretion.

U.S. SALES ONLY
The Apple Store sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO addresses, United States territories, or addresses outside the United States. You may not export any products purchased from the Apple Store.

CUSTOMER CONFIGURED PRODUCT
We are pleased to offer product custom configured to your specifications, and encourage you to review your order carefully. Since the product is built to your specifications the order can not be changed, modified or cancelled once your order is in production.

ELECTRONIC SOFTWARE DOWNLOAD PROCESS
 Using a valid Apple Store Account, education institution customers may select downloadable software products for purchase at the Apple Store for Education. In order to insure that your Apple Electronic Software Download/Keys is routed to the appropriate person in the institution, the Electronic Software Download/Keys will be made available only to the original proposer. Once the Apple Authorized Purchaser at the institution completes the order, the original proposal will receive a separate email acknowledgment that provides easy download instructions.

If, during download, the transmission is interrupted in any way, you can use your Apple Store Account and password again to begin the downloading process.

Should you have problems with the download, please contact Apple Education Sales Support at 800-800-2775 or your local Apple Account Executive for additional assistance.

Electronic Software Download Refund Policy
If you are unable to complete the transmission for any reason, you may request a credit to your institution account for your electronically downloaded software. Please contact Austin Education Sales Support at 800-800-2775 for refund requests. Refund requests must be received within 30 calendar days of the purchase date.

DEFECTIVE ITEMS
Apple Branded Products
If you discover what you believe is a product defect for any Apple branded product please contact Apple Technical Support at 1-800-800-2775. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to the warranty information and other support documentation that came with your product. (Refer to the below Product Warranty section for specific information about Apple's product warranties.)

Non-Apple Branded/Third Party Products
If you discover what you believe is a product defect for any third-party product please contact the manufacturer directly for information regarding the manufacturers' standard warranties.

Note: Products sold through this Web site which do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Apple's Limited Warranty does not apply to products that are not Apple-branded, even if packaged or sold with Apple products.

For Hewlett Packard (HP) printers, please contact Hewlett Packard at 1-208-323-2551.
For Epson printers, please contact Epson at 1-800-463-7766.

RETURN POLICY
Please note that Apple only permits the return of unopened products due to an Apple shipping or order processing error and that all other sales are final. If you have received an incorrect product due to an Apple shipping or order processing error, please use the following return process:

  1. Please contact Apple Sales Support at 1-800-800-2775 to request a Return Material Authorization (RMA) #. A RMA request must be made within 30 business days of receipt of the product in accordance with Apple's return policy.

  2. If the RMA is approved, a RMA # will be issued. The support representative will also provide you with information on how to return the product to Apple.

  3. In order to speed up the process, the product must be returned unopened to the Apple warehouse within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product.

  4. NOTE: Apple recommends that you:
    • (1) use a carrier that offers shipment tracing for all returns and
    • (2) either insure your package for safe return to Apple or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
    5. If you choose not to:
    • (1) use a carrier that offers tracing, and
    • (2) insure or declare the full value of the product,
    you will be responsible for the loss of damage to the product during shipping.
  5. NOTE: If you discover what you believe to be a product defect, outside the above categories, please contact Apple Sales Support at 1-800-800-2775. Such a defect, if any, is covered under the terms of your product's warranty. Please refer to