Fix issues with info saved to Chrome
You can save your contact, payment, and sign-in info to Chrome. If something doesn't work when you let Chrome remember your info, try these fixes.
Stop offering to save my credit card info
If you don't want to ever save your info to Chrome, you can turn off the prompt:
- On your computer, open Chrome.
- At the top right, click More
Settings.
- Under people, click Sync.
- Turn off Payment methods and addresses using Google Pay.
Stop offering to save my passwords
- On your computer, open Chrome.
- At the top right, click Profile
- Turn off Offer to save passwords.
Fix your saved info
If your saved info isn’t right, you can edit your info in Chrome.
- On your computer, open Chrome.
- At the top right, click Profile
- To the right of an incorrect item, click More
Chrome doesn’t offer to save a payment method
If the website splits the payment form into multiple parts, Chrome might not be able to save your credit card. Instead, use your card by adding it to Google Pay:
- Go to pay.google.com.
- Select Payment Methods
Chrome doesn't offer to save a password
You can still save your password to Chrome even if you aren't automatically asked to when filling out a form.
- On your computer, open Chrome.
- Enter your info on the website you want to save the password or card for.
- To the right of the address bar, click Key
If you're on mobile or you don't see the Key icon, delete your password and try signing in again.
Click on the text field for your credit card. You'll see a list of suggestions based on your saved info.
If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.
Click on the text field for your password. You'll see a list of suggestions based on your saved info.
If you still don't see suggestions, Chrome might not be able to detect the right fields on the website.
You can look up your saved info by following these steps:
- On your computer, open Chrome.
- At the top right, click Profile
- To the right of the website, click Preview
.
Fix payment errors
If you’re having issues buying something online, it could be an issue with your card or the site.
Not secure: We suggest that you don't enter sensitive details, like passwords or credit cards. You can try to visit a more secure version of the site.
Dangerous: We suggest you don't enter any private or personal information on this page. If possible, don't use the site. Learn more about dangerous sites.
Send feedback
We’re always looking for ways to improve your experience filling in payment forms with Autofill. Let us know about any problems you’re having or share ideas. For example, you can tell us about:
- Issues saving or deleting your credit card info
- Ideas about how to make Autofill better
We might not reply to you directly, but we’ll use your feedback to improve Autofill for everyone. You can give us feedback, but don't share any personal information, such as credit card info.
