To use our automated service to reset or re-sync your MFA device, please see https://docs.aws.amazon.com/console/iam/mfa-lost-broken. You must have access to the email and phone number that are associated with your account.

Your MFA device can be associated with an IAM user or the AWS account root user. To learn the difference between the two, see https://docs.aws.amazon.com/console/iam/ids. If your unusable MFA device is associated with your IAM user, then you must ask your account administrator to deactivate your device. AWS Support cannot help you.

If you are a root user and are still unable to use your MFA device, please use the form below to tell us about the problem. Provide a phone number and we will call you within 15 minutes of your request for assistance.

上記 AWS からの連絡は全て英語となります。ご不便をおかけし申し訳ございません。日本語対応をご希望の場合は、日本語対応を希望していることを英語でお伝えください。日本時間の平日 9:00 - 18:00 の間に日本の担当者より折り返しご連絡いたします。

上述內容目前僅提供英文服務,如给您帶來不便,敬请谅解。 如果您需要中文服务,請您在任何欄位內註明,我們將会在中文服务代表工作时间周一至周五9AM-6PM(UTC+08:00)与您联系。