Amazon Connect integrations
Extend your cloud-based contact center with key services and solutions
Amazon Connect integrations extend the cloud-based contact center functionality provided by Amazon Connect with popular services and solutions from AWS partners. They are designed to be seamless and can quickly be deployed in a few simple steps. These integrations were developed by AWS partners in collaboration with AWS.
Amazon Connect is a self-service, cloud-based contact center service that enables businesses to deliver better customer service at lower cost. It is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
Scroll down to see all Amazon Connect integrations, or browse by category:
sales & service (crm)
SpiceCSM
Customer Engagement Hub platform with unified agent interface, workflow engine
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workforce management & optimization (wfm/wfo)
Qualtrak Evaluate
Agent evaluation, quality monitoring, and online learning for call centers
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speech analytics
DialogTech
Call analytics coupled with Amazon Lex for contact center voice interactions
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messaging & unified communications
outbound dialer
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fraud detection
mapping & location services
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infrastructure & tools
Data streaming
Contact trace records (CTRs) streaming into Amazon Redshift within secure VPC
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