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Create Amazon Connect Contact Flows

A contact flow defines the customer experience with your contact center from start to finish. You design your contact flows using the AWS Management Console.

Contents

Default Contact Flows
Sample Contact Flows
Create a New Contact Flow
Associate a Phone Number with a Contact Flow
Create Prompts
Set Up Call Transfers
Set Up Call Recording
Initiate an Outbound Call
Import/Export Contact Flows
Contact Block Definitions
Use Contact Attributes

Document Conventions

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