Edit page showing “Loading edit page…”

  • Resolved hkcecselinay

    (@hkcecselinay)


    1 year, 1 month ago

    We have updated plugin to v3.6.8. When we try to edit snippet code or add new, it display a blank page with message “Loading edit page…” and did not successfully load anything at all.

    There is error in inspect.

    Uncaught TypeError: (0 , i.H) is not a function
    at 2374 (edit.js?ver=3.6.8:2:85548)
    at s (editor.js?ver=3.6.8:2:132019)
    at edit.js?ver=3.6.8:2:94811
    at e (editor.js?ver=3.6.8:2:132921)
    at edit.js?ver=3.6.8:2:69

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter hkcecselinay

    (@hkcecselinay)

    1 year, 1 month ago

    Is there any updates on this case, or any fix on this?

    Thread Starter hkcecselinay

    (@hkcecselinay)

    1 year, 1 month ago

    Hello. Just want to see if any findings on this case?

    Plugin Author Atif Riaz

    (@lightbulbman)

    1 year, 1 month ago

    Hello @hkcecselinay

    Thanks for reporting the issue and apologies you are having this problem. I am really sorry but I am not able to reproduce this error or aware of reports of similar. However, the error you shared suggests there might be a conflict with another plugin, a caching issue, or a problem with how the JavaScript files are loading.

    Could you please try the following troubleshooting steps?

    1. Clear cache: If you’re using a caching plugin (e.g., LiteSpeed, WP Rocket), try clearing the cache and refreshing the page.
    2. Disable other plugins: Temporarily disable other plugins to check if there’s a conflict.
    3. Try in a different browser or incognito mode: This helps rule out browser-specific caching issues.
    4. Reinstall the plugin: Try deleting and reinstalling Code Snippets to ensure all files are correctly updated.

    If the issue persists, let us know any additional details, such as your WordPress version and active plugins. We’ll do our best to help! 😊

    All the best

    Thread Starter hkcecselinay

    (@hkcecselinay)

    1 year, 1 month ago

    Dear Support,

    We have recently upgrade the following plug-ins with Snippet. I have disable them all one by one but the issue still exist. Our WordPress version is 5.8.2. May you have a look if you know any of the plugin may conflict with Snippet v3.6.8?

    Advanced Dynamic Pricing for WooCommerce
    Advanced Order Export For WooCommerce
    All-in-One WP Migration
    Code Snippets
    Duplicator
    Elementor
    Inactive Logout
    Kadence WooCommerce Email Designer
    LiteSpeed Cache
    Loggedin – Limit Active Logins
    NextMove Lite – Thank You Page for WooCommerce
    Password Protect WordPress Lite
    WooCommerce Cart Abandonment Recovery
    WooCommerce Multilingual
    WP Crontrol
    WP Mail Logging
    WP Mail SMTP
    WPML Multilingual CMS
    WPML String Translation

    Thread Starter hkcecselinay

    (@hkcecselinay)

    1 year ago

    Dear Support,

    I have rework my updates on the site and updated Code snippet again. And the same issue happened when I upgrade to Version 3.6.8.

    May you advise if Code snippet 3.6.8 is compatible to WordPress version is 5.8.2?

    Regards,

    Selina

Viewing 5 replies - 1 through 5 (of 5 total)

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