{"id":21191426,"date":"2025-03-24T14:25:35","date_gmt":"2025-03-24T14:25:35","guid":{"rendered":"https:\/\/www.bemyeyes.com\/?page_id=21191426"},"modified":"2026-02-13T21:10:22","modified_gmt":"2026-02-13T21:10:22","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.bemyeyes.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<section\n        id=\"blog-post-header-section-wysiwyg\"\n        aria-labelledby=\"post-title\"\n        class=\"px-0  md:px-8 pt-4 md:pt-8 lg:pt-16 pb-4 md:pb-8 lg:pb-16  flex flex-col justify-start items-center bg-primary transition-colors duration-300\"\n>\n    <div class=\"max-w-screen-lg flex flex-col justify-start items-start gap-16 w-full\">\n        <div class=\" w-full lg:px-16 lg:py-12 flex flex-col justify-start items-start\">\n                           <header id=\"hero-overlay\" class=\"hero-blank\">\n<div class=\"centered-container w-container\">\n<header id=\"hero-overlay\" class=\"hero-blank\">\n<div class=\"centered-container w-container\">\n<h1><b>Be My Eyes Privacy Policy<\/b><\/h1>\n<p><em><strong>Effective February 12, 2026 for all new users and visitors.<\/strong><\/em><br \/>\n<em><strong>Effective March 1, 2026 for all users with an account created before February 12, 2026.<\/strong><\/em><\/p>\n<p><b>In this update:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We made the presence of visual formatting elements more accessible for screen readers or other text-to-speech solutions.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Nothing has changed about how we handle the data from your video calls and Be My AI.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We add more details about how we comply with GDPR, CCPA, and other privacy laws.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We clarify that we will apply those practices to all our users.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>We address new services we are launching.<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Please note: This privacy policy contains text that appears in bold face type for emphasis. For individuals using screen readers or other text-to-speech solutions to read these Terms, we have identified the emphasized words or passages by placing two asterisks at the beginning and at the end of such text.<\/span><\/p>\n<h2><b>Introduction<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">This Privacy Policy (this \u201cPolicy\u201d) explains how Accessibly Inc., doing business as Be My Eyes, and our subsidiary Be My Eyes ApS (\u201cus,\u201d \u201cwe,\u201d or \u201cBe My Eyes\u201d) handle your personal information when you use our app, visit our website, or interact with us person to person. Unless we call them out separately, our app and website are each a \u201cService\u201d and together \u201cServices\u201d under this policy.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This Privacy Policy is not a contract and does not create any legal rights or obligations not otherwise provided by law.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This Privacy Policy does not cover:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"http:\/\/applevis.com\"><span style=\"font-weight: 400;\">AppleVis.com<\/span><\/a><span style=\"font-weight: 400;\">, which has its own privacy policy that you can access <\/span><a href=\"https:\/\/www.applevis.com\/privacy\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be My Eyes job applicants, employees, contractors, or other personnel, who are covered by this policy linked <a href=\"https:\/\/www.bemyeyes.com\/personnel\/\">here<\/a>;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">personal information that is not subject to applicable data protection laws (such as deidentified or publicly available information); or<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">other websites, services, or companies that you may be able to access from our Services, each of which may have data collection and use practices and policies that are different in important ways from this Privacy Policy<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\u201cpersonal information\u201d or \u201cpersonal data\u201d is any data or information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Aggregated or deidentified data is not personal data under this policy<\/span><\/p>\n<p><b>Data Controller Contact Information: <\/b><span style=\"font-weight: 400;\">Accessibly Inc. is the data controller for data covered by this policy unless otherwise stated below. Our registered address is 1111B S Governors Ave, STE 21691, Dover DE 19904, and you can reach us at <\/span><a href=\"mailto:legal@bemyeyes.com\"><span style=\"font-weight: 400;\">legal@bemyeyes.com<\/span><\/a><span style=\"font-weight: 400;\"> or by calling +1 (650) 686-2150.<\/span><\/p>\n<h2><b>Overview\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We created this overview to give you an easy-to-read overview of some of the main points of our Privacy Policy, but it is just an overview and does not include all the policy\u2019s terms. ** <\/span><b>The full Privacy Policy applies to our Services even if a specific provision is not included in this Overview<\/b><span style=\"font-weight: 400;\">. **<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The information we collect and the data we store, including your personal data, is stored and processed in the United States. If you are located outside the United States, then your information is also transferred to the United States for storage and processing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you register for Be My Eyes, we collect:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your preferred language(s)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your country of residence and time zone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The model(s) and operating system information of the device(s) you use to make or answer calls using our app.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We use the data described above to provide you with our Services. For example, we use the location and language information to connect blind and low-vision users with volunteers that speak their language and are in an appropriate time zone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We record and store video calls, photos, and your Be My AI queries (i) to provide our Services; (ii) to enforce our <\/span><a href=\"https:\/\/www.bemyeyes.com\/terms\"><span style=\"font-weight: 400;\">Terms of Service<\/span><\/a><span style=\"font-weight: 400;\">, (iii) to promote and preserve safety, and (iv) to improve our Services and create new Services. Videos and photos are encrypted for security in transit (when the video is streaming or a photo is being sent to Be My Eyes) and when they are being stored.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may license or otherwise share recorded video calls to other organizations that are performing research or working to develop products and services, including AI, that may assist blind and low-vision people or other members of the public. <\/span><a href=\"https:\/\/www.bemyeyes.com\/news\/be-my-eyes-launches-initiative-to-make-ai-models-more-inclusive\/\"><span style=\"font-weight: 400;\">You can read more about why and how we share videos to make AI accessible by clicking this link<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If we do share videos, our agreements will require that the third party:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep the videos confidential;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Never provide the videos to any other party;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Store the videos securely;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use the videos only for the research and development purposes described above (so, for example, they can\u2019t be used to data mine for targeted advertising); and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Destroy the videos after they have been used for those purposes.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We strip personal information from the file data associated with the videos we share. We also use available tools to try to identify videos with sensitive personal information and exclude them. But if your video contains personal information &#8211; for example if you say your name on the video or show mail with your home address &#8211; that information will be included in videos that we store, and it is possible the video will be shared as described above.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Licensing or sharing videos as described above may be considered a sale of personal data despite our efforts not to include personal data in those transactions. Except under that possible scenario, we do not sell personal data to third parties.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you use Be My AI, your photos and queries are not stored or used by our AI provider for any purpose other than to respond to your query.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be My Eyes applies the privacy rights required by GDPR and various US state laws to all our users, volunteers, and visitors to our website. You can find those rights below under the heading \u201c<a href=\"#control-over-your-information\">Control Over Your Information<\/a>.\u201d You can also request deletion of your videos and\/or photos (as a blind or low-vision user), and other data (everyone) at any time by emailing <\/span><a href=\"mailto:legal@bemyeyes.com\"><span style=\"font-weight: 400;\">legal@bemyeyes.com<\/span><\/a><span style=\"font-weight: 400;\"> and providing your name, account email address, and a description of the data you want deleted.<\/span><\/p>\n<h2><b>POLICY<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<p><b>Things You Can Do to Protect Your Information Privacy<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This Privacy Policy explains how we collect and use information.\u00a0 But please keep in mind that our Services allow our users to connect directly with volunteers, family members, customer service agents, and other resources for assistance.\u00a0 Blind and low-vision users can also submit photos, and maybe someday videos, to be described by artificial intelligence.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you Be My Eyes to call a volunteer or answer a call from a user, you are sharing video (as a blind or low-vision user) and audio (users and volunteers) with the person on the other end of the line. Be My Eyes does not and cannot control what information is shared between the two people on a Be My Eyes call, or what either person does with that information, except by enforcing the restrictions in our <\/span><a href=\"https:\/\/www.bemyeyes.com\/terms\"><span style=\"font-weight: 400;\">Terms of Service<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So you should always be aware of what information you are sharing through video calls, photos, and conversations, and take care not to expose personal information.\u00a0 Here are a few specific ways you can protect the privacy of your information:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t display or discuss identifying documents like a passport, driver\u2019s license or other government-issued ID card.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t share credit card, bank\/checking account, insurance, or other financial information.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t share mail or other content that contains your personal address.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t share your social security number or other government identification number.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t share any usernames, passwords, access keys, answers to security questions, or any other information that could provide access to an online account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t share information about your medicines, health conditions, or other sensitive personal information.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you are using one of our accessibility Services that connects you to a company other than Be My Eyes (see \u201c<a href=\"#your-data-and-our-accessibility-services\">Your Data and Our Accessibility Service<\/a>s\u201d below), the information you share with that company will be governed by the privacy policy of that company.<\/span><\/p>\n<h2><b>Applicable Legal Basis for Processing Personal Data<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Be My Eyes processes the personal data described in this privacy policy generally for performance of our contract with you (most often, our <\/span><a href=\"https:\/\/www.bemyeyes.com\/terms-of-service\/\"><span style=\"font-weight: 400;\">Terms of Service<\/span><\/a><span style=\"font-weight: 400;\">), to provide our Services to you, and to comply with our legal obligations. If consent is the appropriate legal basis, we seek and obtain that consent as governed and required by applicable local law.<\/span><\/p>\n<h2><b>Data Security<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Be My Eyes maintains a comprehensive information and data security program aligned with SOC 2 standards designed to protect the confidentiality, integrity, and availability of user information. Our program incorporates robust administrative, technical, and physical safeguards including encryption in transit and at rest, access controls, and monitoring \u2013 all designed to protect data from unauthorized access, anticipated threats, and other risks to its security or integrity.<\/span><\/p>\n<h2><b>Information We Collect<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When you register for Be My Eyes through our app, we collect the following information to create your account, provide our Services, provide customer support,\u00a0 and contact you:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your preferred language(s)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your country of residence and time zone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The model(s) and operating system information of the device(s) you use to make or answer calls using our app\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We also collect other kinds of data on our website and while providing Services, as described below.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Phone Numbers. <\/b><span style=\"font-weight: 400;\">From time to time, we may require users to provide SMS verification for security. If we do, we use a process called hashing when handling your phone number. That means we do not keep your actual phone number in our systems, and we cannot recover or see your real phone number from the hash.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Video Data and Photos<\/b><span style=\"font-weight: 400;\">. We collect and store the video calls, photos, audio that pass through our Service (i) to provide our Services; (ii) to enforce our Terms of Service, (iii) to promote and preserve safety, and (iv) to improve our Services and create new Services. We may also provide videos to third parties to develop products and services, and in particular AI services, as described under the heading \u201c<a href=\"#videos\">Videos<\/a>,\u201d below.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Our policies for collecting video calls, photos, and audio differ for our business accessibility services (e.g., Service Connect, Service AI, Be My Eyes Workplace, and Be My Eyes Workplace +) as described below under the heading \u201c<a href=\"#your-data-and-our-accessibility-services\">Your Data and Our Accessibility Services.<\/a>\u201d \u00a0 <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Other Feedback and Content<\/b><span style=\"font-weight: 400;\">. Be My Eyes may also host online forums, chat rooms, workspaces, messaging groups, or other sites or Services to allow you to provide feedback about our Services and\/or to post data, graphics, video files, audio files or written messages.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Automatically Collected Data. <\/b><span style=\"font-weight: 400;\">We use cookies, pixels, SDKs, and similar technologies to collect usage and analytics data when you use our Services. This information is primarily used to keep our Services running securely and reliably, and to help us understand how they are being used so we can make improvements. The information we collect includes:<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IP address<\/b><span style=\"font-weight: 400;\"> &#8211; the unique number assigned to your device when it connects to the internet.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Device identifiers<\/b><span style=\"font-weight: 400;\"> &#8211; unique codes associated with your computer, phone, tablet, or wearable that help us recognize your device.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Device details<\/b><span style=\"font-weight: 400;\"> \u2013 such as your device name, model, operating system, and language\/region settings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Traffic and usage data<\/b><span style=\"font-weight: 400;\"> &#8211; for example, the volume of data moving through our Services, the length of calls, and whether a call was made over Wi-Fi or a mobile network.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Information about your location<\/b><span style=\"font-weight: 400;\"> &#8211; including general geographic location that we or our third-party providers may derive from your IP address.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Analytics data<\/b><span style=\"font-weight: 400;\"> \u2013 Using third-party technologies, we may collect data about your browsing activities and how you interact with our Services, including, for example, information about browsing behavior or actions that you take on our Services. The analytics data we receive are not connected to your account or correlated with your personal information.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We also receive information from the sources and other parties listed below. Be My Eyes is not responsible for how your information is collected or used by any third parties.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Single Sign-On<\/b><span style=\"font-weight: 400;\">: If you use a single sign-on protocol to access our Services (for example from Facebook, Google, or Apple), we receive tokens that help identify you in our system (such as by your username) and authenticate your access.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Social Media<\/b><span style=\"font-weight: 400;\">: When you interact with our Services through social media networks, such as when you follow us or share our content on social networks, we may receive some information that you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network, and you can control that data through their site.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advertisers, Influencers, and Publishers<\/b><span style=\"font-weight: 400;\">: We engage in advertising both on our Services and through third-party services. If you complete a form connected with our Services on a third-party site, we will receive the information you provide through the site you visited. If we provide an advertisement with a link to a third party site, we may obtain information about whether that link led to a successful engagement between you and the third-party advertiser. We do not provide personal information to third parties that advertise on our site.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Other Businesses<\/b><span style=\"font-weight: 400;\">: We may receive information about you from other businesses, such as companies that offer their products and\/or services as a part of or in connection with our Services. For example, certain of our Services integrate with third-party products and Services. If you choose to leverage these third-party service integrations, we may receive data regarding the integration.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Other Sources<\/b><span style=\"font-weight: 400;\">: We may also collect personal information about you from other sources, including publicly available sources, content syndication services, or through transactions such as mergers and acquisitions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inferences<\/b><span style=\"font-weight: 400;\">: We may generate inferences or predictions about you and your interests and preferences based on the other personal data we collect and the interactions we have with you.<\/span><\/li>\n<\/ul>\n<h2><b>Children\u2019s Personal Information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our services are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 18. If an individual is under the age of 18, or the applicable age of digital consent if greater than 18, they should not use our services or otherwise provide us with any personal information either directly or by other means. If a person under the age of 18, or an applicable higher age of digital consent, has provided personal information to us, we encourage the child\u2019s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 18, or the applicable higher age of digital consent, we will promptly delete that personal information.<\/span><\/p>\n<h2><a id=\"how-we-use-and-share-information\"><\/a><b>How We Use and Share Information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Be My Eyes does not sell the personal data we collect to third parties for advertising, marketing, or tracking. As discussed below under \u201c<a href=\"#videos\">Videos<\/a>,\u201d we may license or provide videos to third parties, and we may be paid for that. If you disclosed personal information in a stream we provide to a third party, that information may be included and may be considered a sale of personal data. Our agreements to share videos limit their use as described below, including by prohibiting the use of any personal data for advertising, marketing, or tracking.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Our reasons for using and sharing information are to create and provide better services for people who are blind or have low vision. That includes our Services, of course, but it also includes helping other companies create better and more inclusive AI models, tools, and image recognition technologies so that blind, low-vision, and sighted users can have equal access to information and the world around them. It could also include sharing information with research, educational, non-profit, for-profit, or other organizations to give them a better window into providing services and tools for blind and low-vision individuals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is how we use and share, or not share, the different kinds of information we collect.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Providing Our Services<\/b><span style=\"font-weight: 400;\">. We collect, store, and process data, including personal information, video calls, photos, and Be My AI queries to provide Services to you, to perform our contract with you, to comply with legal requirements, to maintain Service quality, and to improve our Services. For example:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We use location and language data to make appropriate connections between blind or low-vision users and volunteers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We use personal information to create your account, provide you with service, and maintain Be My Eyes Groups.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We use your contact information to stay in touch, send newsletters, inform you of any changes to the Services, and to send you additional information about Be My Eyes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We use third party vendors (like most companies do) as data processors to operate the infrastructure that helps us provide our Services.\u00a0 When we do, our first choice is to not provide that third party with access to any personal information.\u00a0 But if our vendor needs your personal information to help us provide our Services, then we will share the necessary information, but prohibit them from using it for any other purpose.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">We use personal information to review safety and security issues, to verify your identity, and to respond to legal inquiries.<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Non-Profits<\/b><span style=\"font-weight: 400;\">.<\/span> <span style=\"font-weight: 400;\">We may share your contact information with non-profit organizations that advocate for blind and low-vision people so they may use the information to contact you or make you aware of the services they offer. If we share your information in this way, the non-profit organization becomes the controller of that data.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accessibility Services. <\/b><span style=\"font-weight: 400;\">We use and share personal information slightly differently when you use one of our accessibility services to contact one of the growing number of companies that use our Services for employee or customer support. Please see \u201c<a href=\"#your-data-and-our-accessibility-services\">Your Data and Our Accessibility Services<\/a>,\u201d below, for a description of how your data is treated when using those services.\u00a0\u00a0\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Videos<\/b><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/li>\n<\/ul>\n<p><a id=\"videos\"><\/a><br \/>\n<span style=\"font-weight: 400;\">Be My Eyes does not release the videos we store to the public without your additional, express permission. However,\u00a0 we may use and share videos as follows:<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Be My Eyes: <\/span><\/i><span style=\"font-weight: 400;\">We use and\/or analyze stored videos to provide you with our Services, to improve our Services, enforce our <\/span><a href=\"https:\/\/www.bemyeyes.com\/terms\"><span style=\"font-weight: 400;\">Terms of Service<\/span><\/a><span style=\"font-weight: 400;\">, promote safety, and develop new products and services to support our users.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Third Parties: <\/span><\/i><span style=\"font-weight: 400;\">We may also provide copies of videos to educational institutions, non-profit organizations, or other companies, including for-profit companies, that are performing research or working to develop products and services, including artificial intelligence systems, that may support blind and low-vision people or other members of the public.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, we have provided videos to <\/span><strong><a href=\"https:\/\/www.bemyeyes.com\/news\/be-my-eyes-announces-new-collaboration-with-microsoft-to-help-train-inclusive-ai-models\/\">Microsoft for their use in training AI models<\/a><\/strong><span style=\"font-weight: 400;\"> to make them more inclusive for blind and low-vision users, and we may do the same with other companies. We believe it is vitally important that the lived experience of people who are blind or have low vision are reflected in all AI models, so we will continue to actively seek partnerships with a broad ecosystem of companies and organizations working on artificial intelligence. In addition, we will disclose any new companies or organizations with which we partner on <a href=\"https:\/\/www.bemyeyes.com\/news\/be-my-eyes-launches-initiative-to-make-ai-models-more-inclusive\/\">data use for AI training<\/a>\u00a0at least once a year.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Elimination of Personal Information: <\/span><\/i><span style=\"font-weight: 400;\">If we provide videos to third parties as described above, we will strip the file of any file data or metadata that could be used by the third party to personally identify you. We cannot, however, guarantee that we will be able to eliminate all, or even most, personal information you share within a video.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">**\u00a0<\/span><\/p>\n<p><b>So if you say your name; tell someone your location; or film yourself, your location (for example, if the Eiffel Tower is in your video), your mail, or a prescription, that information may be shared<\/b><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">**<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Limitations on Third Parties: <\/span><\/i><span style=\"font-weight: 400;\">If we share videos as described above, the organization with which we share the videos becomes the controller of the shared videos we shared and all associated data we provide. But we will only share videos under an agreement that requires the third party and any other party working for it on the same project to (i) keep the videos confidential; (ii) never provide the videos to any other party; (iii) store the videos securely; (iv) use the videos only for the research and development purposes described above (so, for example, they can\u2019t be used to data mine for targeted advertising); and (v) destroy the videos after they have been used for that purpose.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Be My AI. <\/b><span style=\"font-weight: 400;\">If you use Be My AI, the photos and, eventually, videos you submit, including any personal information they contain, will be transferred to and processed by our third party processor and AI provider in the United States of America. We will use the information you submit through Be My AI, and the results it generates, to provide visual assistance Services, including descriptions of the photos or videos.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We do not and will not train artificial intelligence models using your submissions, your queries, or Be My AI responses. We also do not allow the companies providing the AI services to train their AI using any of that data. If this policy ever changes, we will be open about when and how. Be My Eyes does not publicly release the photos you submit or responses you receive without your additional, express permission.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may, however, use and analyze the photos you submit, the questions you ask, and the responses you receive to improve our Services (other than by training AI models), enforce our <\/span><a href=\"https:\/\/www.bemyeyes.com\/terms\"><span style=\"font-weight: 400;\">Terms of Service<\/span><\/a><span style=\"font-weight: 400;\">, promote safety, and to develop new products and services to support our users.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Other Feedback and Content<\/b><span style=\"font-weight: 400;\">. Be My Eyes may use feedback, data, graphics, video files, audio files or written messages that you submit, upload, or post on\/in any online forum, chat room, workspace, messaging group, or other Be My Eyes site to improve our Services or for any other legal purpose. Be My Eyes is not responsible for the ways in which other users or third parties may share, disclose, or handle information that you make available to them on or through such channels.<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Aggregated Information<\/b><span style=\"font-weight: 400;\">. We may strip your personal information from data about your use of the Services to create anonymized data that we aggregate with anonymized data of other users (for example, to determine the number of volunteers we have in a particular region). We may use anonymous and anonymized information for any legal purpose.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Other Disclosure of Content and Personal Information<\/b><span style=\"font-weight: 400;\">. We may disclose videos, photos, Be My AI inquiries, Be My AI responses, any other content you post to any forum or Service, and\/or your personal information if required to do so by law or if we have the good-faith belief that such action is necessary to (1) conform to the law or comply with legal process served on Be My Eyes or any parent company, subsidiaries or affiliates, (2) protect and defend the security or integrity of our Services; (3)\u00a0 protect and defend the rights or property of Be My Eyes or the users of the Services, or (4) protect the safety of users of our Services, our volunteers, Be My Eyes, or the public.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sale, Restructuring, Reorganization, or Bankruptcy of Be My Eyes<\/b><span style=\"font-weight: 400;\">. As businesses grow and evolve, they may be restructured or reorganized, another company may buy them (or some part of them), or they may go into administration or bankruptcy. If Be My Eyes or substantially all its assets were ever to undergo such a process, user information, including personal information, would be one of the assets potentially transferred to a different company or entity.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>With Your Consent or Direction<\/b><span style=\"font-weight: 400;\">. We may disclose your personal information to certain other third parties or publicly with your consent or direction.\u00a0<\/span><\/li>\n<\/ul>\n<h2><a id=\"your-data-and-our-accessibility-services\"><\/a><b>Your Data and Our Accessibility Services<\/b><\/h2>\n<p><i><span style=\"font-weight: 400;\">Be My Eyes\u2019 Customer Accessibility Suite<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Be My Eyes provides a <\/span><a href=\"https:\/\/www.bemyeyes.com\/business\/accessible-customer-service-suite\/\"><span style=\"font-weight: 400;\">Customer Accessibility Suite<\/span><\/a><span style=\"font-weight: 400;\"> of Services\u00a0 &#8211; <\/span><a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-connect\/\"><span style=\"font-weight: 400;\">Service Connect<\/span><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/www.bemyeyes.com\/business\/bme-service-ai\/\"><span style=\"font-weight: 400;\">Service AI<\/span><\/a><span style=\"font-weight: 400;\">, and <\/span><a href=\"https:\/\/www.bemyeyes.com\/business\/bme-customer-directory\/\"><span style=\"font-weight: 400;\">Service Directory<\/span><\/a><span style=\"font-weight: 400;\"> &#8211; that allow blind and low-vision users to connect to customer support for a company that has committed to providing better product and service support to them. Be My Eyes does not provide any personal information about you to the company receiving your call.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you access our Service Directory or use Service Connect to get customer support, you can think of Be My Eyes like you do your phone company. We connect you to the company you are calling, maintain the connection, and provide the company with generic, non-personal call data (length of call, for example), but those are our only roles.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you connect to a company via Service Connect, this Privacy Policy does not cover the data you share with that company, whether through a video call or a voice call. You are free to share, or not share, any information you want with the company you call. All the information that you provide the company you call will be subject to their policies, including their privacy policies.\u00a0 In some cases, before we connect your Service Connect call, you will be able to review a privacy policy from the company you are calling.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Be My Eyes does not record or store videos for Service Connect calls unless the Service Connect company asks us to. If they do, we do not treat the resulting videos as described above under the heading \u201c<a href=\"#how-we-use-and-share-information\">How We Use and Share Information<\/a>.\u201d Instead:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The Service Connect company becomes the data controller;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be My Eyes becomes the data processor; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The use and treatment of those videos will be governed by the Service Connect company\u2019s terms and privacy policy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The other terms of this Privacy Policy, however, will continue to apply.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you use Service AI to get assistance from a company that has asked us to share your related AI results, we will not treat that data as described above under the heading \u201c<a href=\"#how-we-use-and-share-information\">How We Use and Share Information<\/a>.\u201d\u00a0 Instead,<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be My Eyes may provide the company with the photos and questions you submitted to Be My AI and\/or the responses you received.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In either case, the company receiving the data becomes the data controller for that data subject to the company\u2019s terms of service and privacy policy.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The other terms of this Privacy Policy, however, will continue to apply.<\/span><\/li>\n<\/ul>\n<p><i><span style=\"font-weight: 400;\">Be My Eyes Workplace and Be My Eyes Workplace +<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Be My Eyes Workplace and Be My Eyes Workplace + are business workplace tools that include AI and, in some cases, the ability to reach out to sighted colleagues or outsourced support services for visual assistance at work. When you use either, we will not treat your personal information, video calls or AI requests as described above under the heading \u201c<a href=\"#how-we-use-and-share-information\">How We Use and Share Information<\/a>.\u201d Instead:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your employer becomes the data controller;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Be My Eyes becomes the data processor for your employer; and\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The terms regarding the use and processing or your personal information, your videos, and\/or AI services while will be determined either by your employer or, if applicable, the separate terms you agree to when you subscribe to Be My Eyes Workplace or Be My Eyes Workplace + (which may reference terms in this Privacy Policy).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The terms of this Privacy Policy, however, will continue to apply to your use of Be My Eyes services other than Be My Eyes Workplace and Be My Eyes Workplace +.\u00a0<\/span><\/li>\n<\/ul>\n<h2><a id=\"control-over-your-information\"><\/a><b>Control Over Your Information<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You may control your information in the following ways:<\/span><\/p>\n<ul>\n<li><b>Modification and Deletion of Your Information: <\/b><span style=\"font-weight: 400;\">If you would like to review or request changes to or deletion of the information that we collect about you, including videos, please contact us at <\/span><a href=\"mailto:legal@bemyeyes.com\"><span style=\"font-weight: 400;\">legal@bemyeyes.com<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Email Communications Preferences. <\/b><span style=\"font-weight: 400;\">You can stop receiving promotional email communications from us by clicking on the \u201cunsubscribe\u201d link provided in such communications. You may not opt-out of service-related communications (e.g., account verification, transactional communications, introductory sign-up messages, usage tips, changes\/updates to features of the Services, technical and security notices).<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Video Data.<\/b><span style=\"font-weight: 400;\"> You may opt out of video sharing with third parties as described in the section above titled \u201c<a href=\"#videos\">Videos<\/a>\u201d by emailing <\/span><a href=\"mailto:legal@bemyeyes.com\"><span style=\"font-weight: 400;\">legal@bemyeyes.com<\/span><\/a><span style=\"font-weight: 400;\"> and providing your name, account email address, and opt-out request. Opting out will not affect your account status or your ability to use any Be My Eyes service. You may also request deletion of videos. If you request deletion of a video that we have previously shared as described above under \u201c<a href=\"#how-we-use-and-share-information\">How We Use and Share Information<\/a>: Videos,\u201d Be My Eyes will delete that video from our system. Be My Eyes does not have the ability to identify or delete a video that has already been shared under those terms from any system but our own.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Cookies<\/b><span style=\"font-weight: 400;\">: If you would prefer not to accept cookies from our website, you may control your preferences using the site\u2019s Consent Preferences manager. Most browsers also will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using our website, as some features and services may not work properly.\u00a0 You may also set your e-mail options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our e-mail and performed certain functions with it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Erasure \/ Deletion (Right to Be Forgotten).<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You have the right to request the deletion of your personal data at any time. Upon receiving a valid request, we will erase your personal data without undue delay unless we are required to retain certain information to comply with legal obligations, resolve disputes, or enforce our agreements. ** <\/span><b>Deletion of all your data will close your account<\/b><span style=\"font-weight: 400;\">, ** so, if you are a blind or low-vision user, it will necessarily mean you will no longer have access to Be My Eyes unless you create a new account.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When your data is deleted, we will notify you, and where applicable, take reasonable steps to inform any third parties processing your data of your request. You may exercise this right by contacting us using the details provided in this Privacy Policy.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Rectification \/ Correction.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You have the right to request that inaccurate or incomplete personal data be corrected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right of Access.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You have the right to request that we disclose the categories of personal information we collect, the purposes for which we use it, the categories of sources from which it is collected, the categories of third parties to whom we disclose it, and the specific pieces of personal information we hold about you. You also have the right to obtain a copy of the personal data we hold about you.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Restrict Processing.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">In certain circumstances \u2013 such as sensitive personal data, when the accuracy of the data is contested, or when processing is unlawful but you prefer restriction over deletion \u2013 you may request that we restrict the processing, use, and disclosure of your personal data to what is necessary to provide requested services or as otherwise allowed by law. Your request will not affect the lawfulness of processing prior to your request.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Object.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You have the right to object to the processing of your personal data when the processing is not necessary to provide you with our Services and is based on our legitimate interests or for direct marketing purposes, without affecting the lawfulness of processing prior to your objection.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Data Portability.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit that data to another controller where technically feasible.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Withdraw Consent.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Where we rely on your consent to process personal data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Opt Out of Certain Data Uses.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You have the right to opt out of:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the sale of your personal information;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the sharing of your personal information for cross-context behavioral advertising;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the processing of your personal information for targeted advertising; and<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">certain types of automated decision-making or profiling.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><b>** PLEASE NOTE: We do not engage in these activities unless otherwise stated in this Privacy Policy.<\/b><span style=\"font-weight: 400;\"> ** If we do, you will be provided with a method to opt out.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Non-Discrimination.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">We will not discriminate against you for exercising any of your privacy rights. This includes denying you goods or services. As noted above, if you ask to have all your information deleted, deletion of all your data will necessarily require us to close your account.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Submitting a Request.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">You may exercise these rights by contacting us at <\/span><a href=\"mailto:legal@bemyeyes.com\"><span style=\"font-weight: 400;\">legal@bemyeyes.com<\/span><\/a><span style=\"font-weight: 400;\">. To protect your information, we may need to verify your identity before fulfilling your request, which may include asking you to provide information that we can match to our records. If you use an authorized agent to submit a request on your behalf, we may require proof of the agent\u2019s authority and may also require you to verify your identity directly with us, as permitted by law. We will respond within the timeframes required by applicable privacy laws and may request additional information if needed to process your request.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Appeal Rights.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If we decline to act on your request, you may have the right to appeal our decision. If we deny a request, you may have the right to appeal our decision; you can do so by emailing us at <\/span><a href=\"mailto:legal@bemyeyes.com\"><span style=\"font-weight: 400;\">legal@bemyeyes.com<\/span><\/a> <span style=\"font-weight: 400;\">with the subject line \u201cPrivacy Appeal.\u201d We will not discriminate or retaliate against you for exercising your privacy rights.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Right to Lodge a Complaint.<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">If your use of our service is governed by GDPR or UK GDPR, you have the right to lodge a complaint with your local data protection authority if you believe that our processing of your personal data violates the GDPR or UK GDPR.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Third Parties. <\/b><span style=\"font-weight: 400;\">For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google\u2019s website, \u201cHow Google uses data when you use our partners\u2019 sites or apps\u201d located at\u00a0<\/span><a href=\"https:\/\/www.google.com\/policies\/privacy\/partners\/\"><span style=\"font-weight: 400;\">www.google.com\/policies\/privacy\/partners\/<\/span><\/a><span style=\"font-weight: 400;\">. You can learn about Google Analytics\u2019 currently available opt-outs, including the Google Analytics Browser Ad-On by clicking the following link: \u00a0<\/span><a href=\"https:\/\/tools.google.com\/dlpage\/gaoptout\/\"><span style=\"font-weight: 400;\">https:\/\/tools.google.com\/dlpage\/gaoptout\/<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<h2><b>Data Retention<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Be My Eyes retains and destroys data as described below. A deletion request for personal data supersedes and controls over longer data retention schedules. All data is subject to retention beyond the schedules set out below <\/span><span style=\"font-weight: 400;\">to comply with legal obligations, resolve disputes, ensure safety, or enforce our agreements, in which case deletions will occur without undue delay after the requirement for retention no longer applies.<\/span><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><b>User Data. <\/b><span style=\"font-weight: 400;\">Be My Eyes retains user data for up to 90 days after an account is closed.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Support Tickets and Cases<\/b><span style=\"font-weight: 400;\">. Be My Eyes retains support tickets and cases inde\ufb01nitely.<\/span><\/li>\n<li aria-level=\"1\"><b>Call recordings<\/b><span style=\"font-weight: 400;\">&#8211; Be My Eyes retains call recordings indefinitely<\/span><span style=\"font-weight: 400;\"> or within 30 days of receiving request to delete call recording(s) from a blind or low vision user.<\/span><\/li>\n<li aria-level=\"1\"><b>Be My AI Inquiries<\/b><span style=\"font-weight: 400;\">. Be My Eyes deletes Be My AI inquiries 60 days after creation, or within 30 days from receiving request from Blind or Low Vision user.<\/span><\/li>\n<li aria-level=\"1\"><b>Deletion Requests for Personal Data <\/b><b>Deletion. <\/b><span style=\"font-weight: 400;\">Be My Eyes will delete personal data in response to a deletion request without undue delay.<\/span><\/li>\n<\/ul>\n<h2><b>Areas We Do Not or Can Not Control<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There are some parts of our Services where we either cannot or do not control the flow of information.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Third Party Services<\/b><i><span style=\"font-weight: 400;\">. <\/span><\/i><span style=\"font-weight: 400;\">The Services may contain links to other websites and services, and you may use other services to register for or log into Be My Eyes. If you choose to visit or use other websites or services, we are not responsible for their privacy practices or content. It is your responsibility to review the applicable privacy policies to confirm that you understand and agree with them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer Accessibility Suite<\/b><span style=\"font-weight: 400;\">. As noted above, Be My Eyes is not responsible for the privacy practices or content of companies you may connect to through any of our Customer Accessibility Suite of services. It is your responsibility to review the applicable privacy policies to confirm that you understand and agree with them.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>User Interactions<\/b><span style=\"font-weight: 400;\">. Be My Eyes does not actively monitor and has no control over the content of video calls, photos, or other Services. We cannot control and are not responsible for the ways in which other users may share, disclose, or handle information that you make available to them on or through such channels. For more information on prohibited content and applicable content restrictions, please see our <\/span><a href=\"https:\/\/www.bemyeyes.com\/terms\"><span style=\"font-weight: 400;\">Terms of Use<\/span><\/a><span style=\"font-weight: 400;\">, and please do not use video calls or submit photos for purposes that are not permitted. Please also exercise caution in choosing what you share, what you say, and what information you disclose while chatting with another user on a video call.<\/span><\/li>\n<\/ul>\n<h2><b>Updates to this Privacy Policy\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">From time to time, we may add to, change, update, or modify this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email to your registered email address, by prominent posting on our Services, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided. We ask that you review this Privacy Policy from time to time to ensure that you continue to agree with its terms, and your continued use of the Services will constitute your agreement to its terms.<\/span><\/p>\n<\/div>\n<\/header>\n<\/div>\n<\/header>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-21191426","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Privacy Policy - Be My Eyes<\/title>\n<meta name=\"description\" content=\"Your privacy is important to Be My Eyes. 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