Rizvi Z. joined Convoso as a Scrum Master, but product is where she found her place. Now, as a Product Owner, she gets to see customer challenges turn into real solutions through the work of teams focused on making a meaningful impact. Hear what she values most about the people, mission, and culture at Convoso. 💜 #EmployeeSpotlight #LifeAtConvoso #TeamConvoso #ProductOwner
Convoso
Software Development
Los Angeles, California 14,732 followers
Contact center solution and conversational AI driving more conversations and more revenue for sales and lead gen teams
About us
Convoso is an AI-powered contact center platform built for revenue teams and customer engagement organizations expanding into outbound growth. We help sales, lead generation, and service-driven contact centers connect with more customers, improve conversion rates, and operate more efficiently as they scale. Trusted by fast-growing companies in insurance, financial services, home services, legal, and outsourced contact centers, Convoso delivers smarter dialing, automation, and real-time insights to drive performance and support compliance with today’s calling regulations.
- Website
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https://www.convoso.com/?utm_medium=social&utm_source=LinkedIn&utm_campaign=linkedin_organic_learn_more_button&utm_content=learn_more_linkedin_home_page
External link for Convoso
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Founded
- 2006
- Specialties
- Call Center Software, Contact Center Software, Cloud Contact Center Software, Cloud Contact Center Platform, Outbound Call Center Software, Predictive Dialer, Power Dialer, Auto Dialer, AI Dialer, AI Dialer Software, Conversational AI, Intelligent Virtual Agent, Omnichannel Contact Center Solutions, Call Center Automation, Workforce Optimization, Agent Productivity, Call Routing, Call Center Analytics, Real-Time Reporting, Lead Generation, Lead Conversion Optimization, Lead Management Software, CRM Integration, Workflow Automation, BPO Solutions, Customer Experience (CX), TCPA Compliance, VoIP Dialer, AI-powered Agent Assist, Outbound Sales, Appointment Setting Solutions, Remote Call Center Solutions, Hybrid Call Center Solutions, Solar Energy Lead Generation, Mortgage Call Center Solutions, Insurance Sales Support, Call Tracking, Intelligent Call Routing, Sales Engagement Technology, Debt Collection Software, Performance Management, Customer Engagement Tools, AI for Call Outcomes, Real-time Customer Insights, Compliance-ready Communication Tools, Outbound Dialing, Contact Center as a Service, Salesforce Integration, Answering Machine Detection, Caller ID Reputation Management, Intelligent Number Management, Lead Management, Speed to Lead, and Outbound Contact Center Software
Locations
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Primary
Get directions
22837 Ventura Blvd
Suite 300
Los Angeles, California 91364, US
Employees at Convoso
Updates
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Another Affiliate Summit East in the books! Dillon Currier and Courtney Castaneda (LaTorre), MSOL had great conversations with teams working to turn lead volume into real revenue opportunities. Thanks to everyone who connected with us! #Convoso #AffiliateSummitEast #ASE2026
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Great conversations and valuable connections at the GTS Annual Open House. Convoso was proud to be a sponsor, with Mark Fahey and Jeff Ducharme representing our team. Thanks to Global Telecom Solutions (GTS) for a great event! #Convoso #GTS #Partnership
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🤝 The path to better conversion starts before the first call. We’re pleased to announce Convoso’s new partnership with HighSale, a provider of real-time financial lead enrichment and qualification solutions. Together, Convoso and Highsale help organizations move from lead acquisition to outreach with greater speed and more actionable data. By combining Highsale’s real-time qualification capabilities with Convoso’s outbound contact center platform, teams can prioritize leads more effectively and route opportunities to the right agents from the start. Convoso also supports HighSale’s Pixie Forms, which enables businesses to qualify and route leads while prospects are still completing a form, reducing friction and shortening the path from lead to conversation. If your organization relies on high-volume inbound leads and fast follow-up, connect with Darrin Koehler or Josh Boney on the Convoso partnerships team to see how this partnership can support your sales strategy. #Convoso #Highsale #Partnership #LeadGeneration #ContactCenter #SalesTechnology
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A split between two federal appellate courts is creating uncertainty for businesses running SMS campaigns under the TCPA. Convoso’s Head of Compliance, Paul St. Clair, explains what this circuit split could mean and why businesses should be cautious before changing their compliance strategy. Read his analysis below.
Would you call a text a call? Two federal appellate courts now disagree, and their answers determine whether you can be sued for text message marketing under the TCPA in those districts. Last week, the Seventh Circuit held that the TCPA's Do Not Call (DNC) private right of action does not reach text messages. Six months earlier, the Ninth Circuit asserted that texts are calls under the TCPA. This circuit split means there is a chance the Supreme Court has to step in to resolve it. In Steidinger v. Blackstone Medical Services, the Seventh Circuit read Section 227(c)(5) as it was written in 1991. That provision creates a private cause of action for unwanted "telephone calls," and the court found a text message is not one. The Ninth Circuit's Howard v. Republican National Committee pointed the opposite way, treating texts as "calls" under the TCPA. Although turning on a different part of the statute, both cases share a disagreement over what "call" means and whether that includes text messages. For businesses running text campaigns, the most compliant and risk averse position, of course, is to treat all texts as if they are calls under the TCPA. These recent decisions are narrowly limited to the jurisdictions of their respective Courts. However, more disagreement over TCPA interpretation may be coming from the district and appellate courts yet in this post-Chevron deference era. The Supreme Court cases Loper Bright and McLaughlin instructed U.S. federal courts to interpret the TCPA without deferring to the FCC, leading to the split we are seeing today. Additionally, state telemarketing statutes and the FCC's own enforcement authority all survive this recent Seventh Circuit decision. For compliance and marketing teams, my interpretation of the Steidinger decision would be to note it for future reference and resist the urge to build a national program around a regional ruling. Because of the intricacy and jurisdictional issues here, I would be in close coordination with your legal and compliance resources. #TCPA #TextMessageMarketing #SMSCompliance #TelemarketingCompliance #RegulatoryCompliance #ConsumerProtection #Compliance #ContactCenter
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The lead said yes. The new phone number owner did not. That’s the risk behind reassigned numbers. Sales Engineer Seth Affatato explains how Convoso’s RND Scrubbing helps teams reduce compliance risk and avoid wasted calls by verifying phone number ownership 𝘣𝘦𝘧𝘰𝘳𝘦 outreach begins. #Convoso #CallCenterCompliance #ContactCenter #TCPA
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Generating leads is only the beginning. The real value comes from reaching more prospects and turning those conversations into revenue. At Affiliate Summit East, the Convoso team will be connecting with affiliate marketers and lead generation leaders looking to improve contact rates, maximize lead value, and strengthen outbound performance. Will you be there? Connect with Natalie ★ Peled David, Dillon Currier, and Courtney Castaneda (LaTorre), MSOL in New York. #Convoso #AffiliateMarketing #AffiliateSummitEast #ASE
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Better advisor education leads to better customer outcomes. 🤝 Convoso’s Sr. Channel Partner Manager Joshua Smith joined Trusted Advisors at the first-ever AVANT Academy Live for an event built around education, connection, and technology insight. Thank you, Andrew Pryfogle and AVANT Communications, for a valuable day of learning! #Convoso #AcademyLIVE #AVANTCommunications #TrustedAdvisors #ChannelPartners
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Convoso rebuilt its platform three times to get it right. On The Juice - Consumer Direct Podcast, CEO and Co-Founder Nima Hakimi shares the story behind one of Convoso’s core values, “Persist to Solve,” and how that mindset helped sharpen the company’s focus on what high-volume outbound teams need most. That means improving contact rates, keeping compliance at the core, and solving the right customer problems. 🚀 Watch the full conversation. Link in comments. #Convoso #FounderInsights #ContactCenter #OutboundSales
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Your sales team should be talking to customers, not chasing CRM updates. With Convoso for Salesforce, Fortifi Capital keeps agents focused on live conversations while call outcomes sync in real time. That means faster visibility into performance, cleaner workflows, and more time spent where revenue actually happens. ⚡ #Convoso #Salesforce #OutboundSales #SalesforceIntegration #ContactCenterTechnology
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