Crawford & Company

As insurance markets evolve to offer greater flexibility and choice, the decisions made before a loss occurs are becoming increasingly important. What may seem like a straightforward coverage election at renewal can have significant implications after an accident, influencing the support available throughout recovery and shaping the claims experience that follows. As coverage models become more customizable, the industry faces a broader challenge: ensuring policyholders can make informed decisions while maintaining the clarity, documentation, and claims readiness needed to navigate complexity after a loss. Explore the insights on how evolving coverage models are reshaping claims outcomes and industry expectations: https://ow.ly/zkWk50Zsi21

The future of construction is being shaped by greater efficiency, scalability, and standardization. The future of construction risk may be shaped by how well the industry understands the new exposures that accompany that transformation. As construction methods become increasingly interconnected, traditional approaches to risk assessment may not fully capture the implications of concentrated production, complex supply chains, and repeatable building components. Explore the emerging risks and considerations influencing the next generation of construction and insurance. https://ow.ly/IV6550ZrUIh

Business interruption losses aren't always caused by damage to your own property. Events like evacuations, access restrictions, and government-ordered closures can create significant operational disruption for neighboring businesses. When that happens, understanding how policy provisions such as civil authority, ingress and egress, and service interruption may respond becomes critical. This recent New York construction incident highlights the importance of preparedness, documentation, and a clear understanding of coverage triggers before a loss occurs. In a recent Insurance Business feature, Crawford's Christopher Wilkie, international executive general adjuster, shares insights into the coverage considerations and claims challenges organizations may face when disruptions occur beyond their own premises. Read more here: https://ow.ly/kcFo50ZqS5I

When systems come back online, the business isn't always fully recovered. One of the biggest challenges following a cyber incident isn't ongoing technical failure. It's the operational uncertainty that remains after systems are restored. Delayed processes, restricted access, third-party dependencies, and recovery decisions can all extend business interruption and drive financial losses long after remediation appears complete. Understanding this gap between technical recovery and operational recovery is becoming increasingly important as cyber incidents evolve into enterprise-wide business events. Explore how hidden recovery challenges can quietly drive business interruption and financial loss: https://ow.ly/y7QV50Zq9x9

Managing clinical liability and life sciences claims requires more than technical expertise. As claims grow more complex and span multiple jurisdictions, organizations need a coordinated approach that brings together legal, medical, and insurance specialists to support clear coverage decisions and effective claim resolution. By aligning expertise across disciplines, insurers can better manage indemnity exposure while maintaining consistency throughout the claims process. Learn more about Crawford’s approach to these highly specialized claims. https://ow.ly/5mCk50Zox4e

For risk managers, insurers, brokers, CAT teams, and resilience leaders: similar weather signals don't always lead to similar outcomes. As summer unfolds across many regions, the lesson from the UK's latest Weather Watch is simple, uncertainty doesn't eliminate the need for preparedness. Similar conditions can produce very different results. The key is recognizing the signals early and planning accordingly. Explore the latest insights and what they may reveal about CAT preparedness, resilience, and evolving weather risk. https://ow.ly/BUoS50ZnUxB

Recognition is valuable when it reflects the difference we make for clients facing complex challenges. We're honored to be recognized at the 2026 Insurance Asia Awards with Adjuster of the Year – Thailand and Technology Excellence Initiative of the Year – Thailand. These awards reflect the expertise of our people, the strength of our multidisciplinary approach, and our ability to combine technology with trusted human judgment to deliver clarity in complex claims environments. As risks continue to evolve across industries and geographies, helping clients navigate uncertainty requires both technical excellence and local expertise backed by global capability. This recognition highlights the commitment of our Thailand team and reinforces Crawford's ongoing focus on delivering trusted outcomes for clients around the world.

The biggest barrier to returning employees to work is not always recovery. Sometimes, it's process. When evaluating return-to-work programs, one of the most important metrics may be one that organizations are not measuring. The time between an employee being released to work and actually returning can reveal hidden inefficiencies that impact both recovery and claim outcomes. By capturing and tracking this data, employers can better understand where delays occur and take steps to support a smoother transition back to work. Explore the blog to learn why visibility is becoming a critical part of effective return-to-work programs. https://ow.ly/CfZ950Znko0

A year ago, we asked how the industry would develop adjusters as AI began taking on more routine claims work. Today, that question feels even more relevant. As technology handles more of the process, expertise becomes more concentrated in the moments that matter most: judgment, empathy, communication and complex decision-making. The future of claims may not be defined by AI's capabilities, but by how effectively we develop the people working alongside it. Worth revisiting this discussion as the industry continues to evolve. https://ow.ly/2fZ150ZmTAT

In marine cargo claims, documentation tells part of the story. Context tells the rest. An onsite survey allows experts to assess not only the damage itself, but also how cargo was handled, stored, and transported. That broader perspective can help insurers, carriers, and cargo owners better understand liability, resolve disputes more efficiently, and identify ways to strengthen risk management practices moving forward. Read the blog for a closer look at why the details behind the damage can be just as important as the documentation itself when it comes to resolving marine cargo claims fairly and efficiently. https://ow.ly/Ez9v50Zm8n1