Cresta

Highlights from Greylock Techfair 2026! 📸 We had the opportunity to connect with 200+ students from top universities, exchange ideas, and share what it's like to build cutting-edge AI at Cresta. Huge thanks to Greylock Partners for bringing together such an incredible community of students and startups! Interested in joining Cresta? Check out our open roles ➡️ https://cresta.com/careers Khushi Shah Shengyao Qian Kris Diallo

Excited to be part of Ai4 2026! Join me and thousands of AI leaders. Register today: https://lnkd.in/ewgqeMts https://lnkd.in/ekNSzTMP Abigail Matoso Sai Vivek Cresta

🎯 We’re making it easier to find your way around Cresta, and get things done once you’re there. We’ve redesigned the navigation experience to better reflect how people actually use enterprise software: not to browse features, but to accomplish goals across connected workflows. The new experience brings together: ✨ A clearer, layered navigation system that helps users understand where they are in Director. ✨ Compass Search, which helps users discover the right place to start and surfaces relevant workflows. ✨ The Compass Support Agent, an AI-powered assistant built directly into Cresta that can answer product questions, help users navigate Director, surface documentation, and submit support tickets to the Cresta team. Because Compass lives inside the Cresta platform, it can use context such as a user’s current screen, role, workflow, and recent activity to provide more relevant guidance, all without forcing them to leave the product or start from scratch. In our latest deep dive, Zewen (Brian) Liang and Patrick Soutar share how the team reimagined navigation for a more agentic enterprise experience, and what we learned from building our own support agent on the same platform we deliver to our customers. Check it out: https://lnkd.in/dwCnn_Vx

The future of customer experience starts with a hybrid workforce. That's why we're partnering with Atento to bring AI-native customer experience transformation to enterprises across the Americas. Together, we're combining Cresta's AI platform with Atento's operational expertise to deliver a unified workforce of AI agents and AI-augmented human agents, powered by one shared intelligence layer. 👇 Hear from Ping Wu and Dimitrius Oliveira about how we're redefining customer experience and read more about the partnership here: https://lnkd.in/eCtdtZkT

A wave is building, and it’s about to break in Nashville 🌊 WAVE 2026 is back! Cresta's flagship conference returns this December, bringing together the leaders shaping the future of AI-powered customer experience. 📍 Four Seasons Nashville, TN 🗓️ December 7–9, 2026 For three action-packed days, CX executives, innovators, and industry leaders will come together for candid conversations, one-of-a-kind experiences, and an exclusive look at the strategies and AI innovations transforming CX. Here’s what to expect at #CrestaWAVE: 💡 Visionary Perspectives: Hear directly from executives and innovators redefining customer experience, including leaders from Marriott International (Jennifer McLennan-Brown), Alaska Airlines (Lori Bradshaw), Mutual of Omaha (Laif Wheeler), alongside Cresta CEO Ping Wu, and more. 💥 Next-Level Experiences: Immerse yourself in thoughtfully curated receptions and activities that create memorable moments beyond the main stage. 🤝 Curated Connections: Build relationships with senior CX leaders and exchange ideas with the people driving the industry forward. 🚀 AI Innovation in Action: Be the first to see exclusive product breakthroughs, big reveals, and how leading organizations are leveraging AI in CX at enterprise scale. Space is limited 👉 Request your invite today: https://cresta.com/wave #CrestaWAVE

Next stop: #Ai4 🚀 Cresta will be at Booth 801 in Las Vegas showcasing how leading enterprises are using AI to transform customer experience. 📍 Booth 801 📅 August 4–6 If you're attending, stop by to: ✈️ Experience Cresta AI Agent in action and enter for a chance to win an international Alaska Airlines flight. 💬 Meet our team and connect about what's next for AI in CX. See you there! Ai4 - Artificial Intelligence Conferences

The new standard for AI agents isn't just whether they can handle customer conversations. It's AI agents that can be trusted to act, continuously improved, and scaled across the entire customer journey. Join Kevin Shectman and Mike Robinowitz for a live look at how Cresta AI Agent helps enterprises move beyond assumptions with AI grounded in real conversations, seamless collaboration between human and AI agents, and continuous optimization. 📅 Tuesday, July 21 🕚 11:00 AM PT / 2:00 PM ET Reserve your spot ➡️ https://lnkd.in/etJin4DJ

The executives who built customer service AI at the largest tech platforms are leaving for startups. Antony Passemard, who led Google Cloud's contact center AI business after roles at Salesforce and AWS, has joined Cresta as VP of Customer Strategy. Bret Taylor left the Salesforce co-CEO seat to found Sierra, now valued at $4.5 billion. CNBC reports venture firms have put $18.8 billion into AI startups founded since the start of 2025. The reason they cite is consistent. The bottleneck is no longer model quality but the gap between demo and production. AI agents that impress in pilots become liabilities in regulated contact centers when they hallucinate or break policy. Passemard argues most failures come down to missing visibility and control, and that companies need analytics on every conversation, not a sample. He also rejects the replacement narrative. He expects smaller, more skilled human teams within two to three years, with human service becoming a brand differentiator. Metrigy research found roughly 85 percent of consumers prefer speaking with a human. The departures amount to a forecast: the next phase of customer service AI will be won on data, control, and a defined role for humans. Read the full piece on State of AI here: https://lnkd.in/gXJ_6rPZ

Another great day with the CCMA | Contact Centre Management Association community 👏🇬🇧 Cresta was proud to be the headline sponsor of the Contact Centre Strategy Summit in Manchester, bringing together contact centre professionals from across the UK for a day of discussion, networking, and shared learning. A special thank you to James Russell for leading an engaging roundtable session, and to Jessie Morkel, Alan Ranger, Benjamin B., Nick Smith, Peter Cooke, Amy Koh, and Hala Agha for representing Team Cresta!