Gorgias

The brands that win BFCM aren't the ones with the biggest ad budgets. They're the ones whose tech stack, agencies, and support operations are firing in sync before the first campaign goes live. On August 11, Gorgias is bringing together the partners powering Shopify's highest-performing brands to discuss exactly how it's done — live. Register now → https://lnkd.in/esPTrcqn

Getting more out of your AI Agent used to mean hours of setup work. Now it's a conversation. Gaia reads how your AI Agent is actually performing - tickets, Skills, knowledge, handovers - and tells you exactly where it can do more. Then it drafts the change with you. → Skip the blank page. Gaia scopes new Skills and asks the right questions, so you go live faster. → Audit your setup. It reads ticket volume and handover rates to surface your highest-impact opportunities. → Ranked by impact. Every recommendation comes with the expected lift, in priority order. You approve everything before it ships. Your AI Agent can do even more. Gaia shows you how: gorgias.com/gaia

We've been asking the wrong question. Enterprise brands aren't wondering whether AI belongs in CX anymore. 93% have been using it for at least a year. The real question: how do you turn a dozen disconnected pilots into one engine that drives conversion, retention, and lifetime value? Today, we're launching The Conversational Commerce Growth Blueprint: a co-authored operating model with Yotpo and Domaine that maps exactly how enterprise brands close that gap. → Check out the Blueprint: https://lnkd.in/eQa3EA4s

It's finally here. Today we unveiled AI Agent 3.0, powered by Gaia. It's the biggest leap yet for the only AI built for commerce. What that actually means for brands: → Reliability you can trust. A rebuilt engine that resolves consistently, so the same request gets the same right answer every time. → Precision, your way. Control exactly what your AI Agent says, does, and hands off, with Skills. → Hours back with Gaia. Gaia coaches your AI week over week, so setup takes a conversation, not days. If you work in ecommerce or CX and you're thinking about how AI fits into your team this season, check out what AI Agent 3.0 can do for you. 👉 https://lnkd.in/gHf3vRn6

Support used to be a cost center. Gaia makes it a growth engine. We rebuilt AI Agent from the ground up, then built Gaia, the coaching engine that makes it better with every conversation. The result is an AI that doesn't just close tickets. It resolves issues reliably, improves with every conversation, and compounds over time, turning support into a driver of revenue, retention, and customer trust. Setting up and optimizing AI has never been easier. What used to take days of analyzing conversations, spotting gaps, and configuring automations now takes a single conversation with Gaia. See it tomorrow live at 1pm EST. Save your seat: https://lnkd.in/gVq_XtNg

Introducing Behind the Inbox: a new podcast for ecommerce and CX leaders. 🎙️ Real operators. Real playbooks. The unfiltered story of how they actually run customer experience behind the scenes. And there's no better stage to launch it than AI Agent 3.0. New episodes every other Tuesday. Tune in live July 21 for first access to Episode 1: https://lnkd.in/gVq_XtNg

Meet Gaia. 👋 The coaching engine that makes every resolution sharper. We didn't update AI Agent. We rebuilt it. Full reveal live Tuesday, July 21 at 1pm EST. Save your seat: https://lnkd.in/gVq_XtNg

AfterShip gives customers accurate delivery windows before anxiety sets in. Gorgias handles the questions that do arrive — automatically. The result: fewer inbound tickets, higher CSAT, and a support team that focuses on what actually moves the business Learn more about the story: https://lnkd.in/eMFgYmsx

The roadmap process is very rigorous and data-driven, as you can see. 🕊️📝 🕺 Somehow, what customers actually asked for still made the cut. Hear what our customers are saying for yourself soon. Coming soon. 07.21.2026.

This isn't another product update. It's a complete rebuild. For years, AI in support had one job: answer the question, close the ticket, move on. But every customer conversation is more than a support interaction; it's the moment that decides whether someone buys, comes back, or trusts your brand. So we rebuilt AI Agent from the ground up. Then we built Gaia, the coaching agent that helps it learn, improve, and get smarter with each interaction. On July 21, meet an AI Agent that turns every support conversation into revenue and gets smarter with each interaction. Come see what the biggest leap in ecommerce AI actually looks like: https://lnkd.in/gVq_XtNg