Granicus

More requests. More complexity. Less room for error. That's the reality many public records professionals shared with us at the NAGARA Annual Conference last week. Agencies are facing mounting pressure to respond faster, stay compliant, manage growing volumes of requests, and maintain public trust, often with limited resources. Those challenges were at the heart of Granicus' session, "Taming Public Records Complexity," where government leaders discussed real-world approaches for improving workflows, reducing risk, and handling increasingly complex requests more effectively. Missed the conversation? Catch it here: https://lnkd.in/g8-bMeF6 #NAGARA26 #PublicRecords #RecordsRequestManagement #GovTech

Public power utilities are increasingly held accountable for turning program funding into measurable community outcomes.  Funded programs do not guarantee participation — or impact.  What breaks down:  ✉️ Eligible customers never engage despite available programs  ⚖️ Participation gaps limit measurable outcomes and funding justification  📊 Results are difficult to demonstrate when outreach isn’t tracked or standardized    This resource hub centralizes the frameworks, guidance, and proof needed to make outreach measurable and repeatable. If you’re responsible for driving enrollment, participation, or public support, this is where breakdowns become visible — and fixable.  Explore the hub to close the gap between program funding and real community impact 👇 https://lnkd.in/gGryPpGZ #GovTech #GovPros #DigitalGovernment #PublicEngagement #CommunityEngagement

🏡 Housing providers are becoming increasingly skilled at setting priorities.  The next challenge? Helping residents understand them. Because people are often more willing to accept a difficult decision than a decision they don't understand.  That's the thinking behind our latest blog. Read it here 👇 https://lnkd.in/gA2NacKa #SocialHousing #HousingLeadership #ResidentEngagement 

Special districts are accountable for turning programs into measurable community outcomes — but participation often determines whether they succeed or fall short.  Programs alone do not deliver impact.  When residents are not aware, do not engage, or do not take action:  ⬇️ Funded initiatives underperform despite available resources  🤝 Participation gaps limit measurable results and stakeholder confidence  🤔 Leaders lack clear visibility into what is working—and what needs to change  Explore resources designed to help you and your team close the gap between program availability and real community impact 👇 https://lnkd.in/gvMapRU2 #GovTech #GovPros #DigitalGovernment #CommunityEngagement

Accessibility deadlines may have started the conversation. But for many agencies, the real challenge is figuring out what comes next. Monterey County faced roughly 19,000 PDFs and used that moment to rethink content delivery, public meeting accessibility, and long-term governance. Join us Aug. 6 at 2:00 p.m. ET to hear how their team matured from reacting to requirements to building a more accessible digital experience for residents. Register today >> https://lnkd.in/g3iFynB8 #Accessibility #DigitalAccessibility #DigitalGovernment #PublicEngagement #WebsiteDesign

It's wonderful to meet you, Lizzie! 🦎 Congrats to City of Belmont CA for this innovative (and seriously cute) way to serve citizens. #CommunityEngagement #ServiceDelivery #DigitalGovernment https://lnkd.in/gH_zjFU5

How do you drive participation in required programs while building trust around sensitive public health issues? The Philadelphia Water Department found a way. By partnering with Granicus Experience Group (GXG), PWD transformed its communications strategy — shifting to personalized, omnichannel engagement that delivered results: 💧 470,000+ water meter upgrades completed 👍 95% customer satisfaction ⬇️ 88% reduction in incomplete service line records ✉️ 50–60% email open rates Learn how they did it 👇 https://lnkd.in/gJ5-szit #DigitalGovernment #PublicEngagement #GovPros #GovTech

We're #hiring a new Puerto Rico- Manager - Quality Assurance in Puerto Rico. Apply today or share this post with your network.

One theme came through loud and clear at this week's ACI Annual Conference... The future of conservation starts with connection. Granicus was invited to preview GXA and explore how AI can help wildlife, parks, and natural resource agencies strengthen engagement with outdoor communities while reducing the burden on staff. We value those who attended our session, visited the booth, and shared their vision for the future of digital engagement in conservation. Didn't get a chance to connect, but want to learn more? https://lnkd.in/g9tfTwvw #ACI2026 #Conservation #FishAndWildlife #OutdoorCommunity #GovTech #AI #DigitalExperience #Granicus

We'd like to congratulate the following winners of the 2026 "Service to the Citizen Awards" 🏆  👏 Crystal Sprague of Wyandotte County-Kansas City  👏 Jenn Plozai of United States Coast Guard  👏 Ltanya Wright of Centers for Medicare & Medicaid Services  👏 Brian Peltier of Social Security Administration  👏 Joanne R. Woytek of NASA SEWP  👏 Steve Jones of ODASW for Health Readiness Policy & Oversight (HRP&O) / OASW for Health Affairs (HA)  👏 Nazmul Hassan of Food and Drug Administration, Import Operations and Enforcement  Government agencies have enough on their plates without having to wrestle with complicated technology. We're proud to help our customers simplify engagement with an intuitive platform and a team that understands the unique realities of the public sector.   When the experience works for agency teams, they can put more energy into serving their communities. That's the power of putting customer experience first ☝️ #LifeatGranicus #DigitalGovernment #GovPros #GovTech #PublicService #PublicSector