Switchboard, MD

We're excited to announce our partnership with Georgia Vision Institute! Every practice is different. That's why every partnership starts with understanding the workflow before recommending the technology. After spending time on-site with the Georgia Vision Institute team, we identified opportunities to bring phone calls, texts, emails, faxes, and referrals into a single platform that integrates directly with their EHR. In some cases, staff had to navigate five different applications to complete a single workflow. Together, we're consolidating those disconnected systems into one platform integrated directly with their EHR. As Shea Denney, Director of Operations at Georgia Vision Institute, shared: "What impressed us most was that the Switchboard, MD team took the time to really understand how our practice operates instead of offering a one-size-fits-all solution. They showed us how phone calls, referrals, faxes, texts, and emails could all work together instead of being handled separately. We're most excited about creating a better experience for both our patients and our employees while making sure fewer opportunities fall through the cracks." We're proud to partner with the Georgia Vision Institute team and look forward to what's ahead! Read the full press release: https://lnkd.in/grgnSugP #PatientAccess #ReferralManagement #HealthcareInnovation #HealthIT #HealthcareAI

It’s official: Switchboard, MD is now available on the athenahealth Marketplace! Every referral represents a patient waiting for care. But when referrals arrive across faxes, voicemails, emails, patient portal messages, and online forms, managing them manually can delay care and cause patients to fall through the cracks. Switchboard, MD captures referrals from every inbound channel, automatically creates or updates patient records in athenahealth, routes patients to the right provider, and reaches out through AI voice and text to convert more referrals into completed appointments. For specialty practices, that means: 🔹 Capture referrals from fax, voicemail, email, portal messages, & online forms 🔹 Automatically create or update patient records in athenahealth 🔹 Use AI voice and SMS to schedule patients in as little as 48 hours 🔹 Track referral conversion, scheduling performance, and revenue from a single dashboard Organizations using Switchboard, MD have increased referral-to-appointment conversion, reduced outreach from 2+ days to same day, and generated hundreds of thousands of dollars in additional annual revenue through better referral capture and faster scheduling. More referrals captured. More patients scheduled. More care delivered. View on athenahealth Marketplace: https://lnkd.in/g7JyitBB #athenahealth #ReferralManagement #PatientAccess #HealthcareTechnology #SpecialtyCare

Oh, the Time You’ll Spend! A minute on voicemail. A minute on fax. A minute in the portal. A minute looking back. A minute finding records. A minute finding more. Pretty soon, those minutes become hours out the door. What if every patient request arrived in one place? Switchboard, MD helps healthcare teams organize, prioritize, and act on referrals, calls, messages, and more from a single workspace. Less time spent managing work. More time moving patients forward. See how it’s working for practices like Georgia Eye Partners: https://lnkd.in/e6Fd33bp #HealthcareAI #ReferralManagement #PatientAccess #HealthcareOperations #HealthIT

Happy Fourth of July from Switchboard, MD! 🇺🇸 As we celebrate America’s 250th, we’re reminded that strong communities are built by people who show up for one another. We’re especially grateful for the healthcare teams whose dedication helps keep our communities healthy every day. Whether you’re celebrating with loved ones or caring for patients, we hope you have a safe and happy Fourth of July weekend! #FourthofJuly #IndependenceDay #Healthcare #HealthcareInnovation #PatientCare 

We're excited to welcome Eshaan Patel and Anubhav Behera to the Switchboard, MD team this summer! They bring curiosity, fresh perspectives, and a passion for learning, and we're looking forward to having them contribute alongside our team as they gain hands-on experience in healthcare technology. Here’s to a great summer! #HealthTech #HealthcareInnovation #Internship #TeamCulture #CareerGrowth

Every practice has its own personality. The way patients are greeted, how conversations flow, and what feels “right” when they call in. Most AI agents ignore that and sound exactly the same, but patients notice. If your practice is unique, your voice should be too. #HealthcareAI #VoiceAI #PatientExperience #PatientAccess #HealthcareInnovation #DigitalHealth #MedicalPractice

Every delayed referral, unanswered voicemail, or missed scheduling opportunity carries a cost. Not just in staff time, but in patient access, patient satisfaction, and opportunities that directly impact the bottom line. While many point solutions address only one piece of the workflow, Switchboard, MD brings calls, voicemails, referrals, faxes, portal messages, emails, and texts into a single AI-powered workspace that helps healthcare teams organize patient requests, respond faster, schedule patients sooner, and reduce administrative burden while keeping staff in control. After deploying Switchboard, MD, one primary care group generated an additional $240K in annual revenue from eight clinics scheduling visits that were previously going uncaptured. See what becomes possible when every patient request is organized in one place: https://lnkd.in/eZGZ6rB6 #HealthcareAI #PatientAccess #ReferralManagement #PatientScheduling #HealthcareOperations #HealthTech #CareCoordination #RevenueGrowth

That's a wrap on Becker's Healthcare! One key takeaway from conversations with orthopedic, spine, and pain leaders: many practices are converting only 50-60% of referrals into scheduled appointments today. That means a significant number of patients never make it onto the schedule, creating challenges for both patient access and practice growth. Speed of converting referrals is critical! Helping practices capture, organize, and act on these referral opportunities is a way that Switchboard, MD improves operational efficiency, faster patient access, and increased revenue. Thank you to everyone who stopped by and connected with us! #BeckersHealthcare #Orthopedics #SpineCare #PainManagement #ASC #HealthcareAI 

We're here at Becker's! If missed referrals, manual follow-up, and disconnected workflows are creating headaches, stop by Booth #306. We'll be sharing how orthopedic, spine, and pain practices are simplifying referral management and uncovering opportunities already in their pipeline. Come see what's possible when it's all connected. #BeckersHealthcare #Orthopedics #SpineCare #PainManagement #ASC #HealthcareAI

We’re getting ready for Becker's Healthcare this week! Referrals don't disappear because they're unwanted. They disappear because they're difficult to manage. When referrals are spread out across faxes, voicemails, phone calls, emails, and web forms, it’s easy for opportunities to slip through the cracks. As a result, orthopedic, spine, and pain practices are leaving money on the table from missed or unscheduled referrals. At Becker's, we'll be showing how Switchboard, MD helps practices capture referrals from every source, streamline patient outreach, track referral status, and convert more opportunities into scheduled appointments. Stop by Booth 306 to meet Will Akers and Will Ellaissi and learn how practices are turning referral volume into scheduled visits without adding more manual work. Looking forward to connecting in Chicago! #BeckersHealthcare #Orthopedics #SpineCare #PainManagement #ASC #HealthcareAI