Verint

When life happens, can your WFM keep up? From unexpected demand to last-minute staffing gaps, staying aligned is harder than ever. AI workforce management is helping contact centers close the gap between insight and action. Join Verint GTM experts Trudy Cannon & Florian Garnier to see how. 📅 July 29 | 11 AM ET Register now: https://bit.ly/3ScbTXv

Verint isn't selling cloud migrations. It's selling #AI outcomes. Heather Richards from Verint put it plainly: "Infrastructure is just plumbing." Most #CCaaS vendors pitch a telephony move to the cloud and hope everything downstream improves. Verint skips that. One bot. One automated workflow. A dollar figure a buyer can defend, not a migration status update. That changes what success looks like on the project plan. Full conversation with Customerland’s Mike Giambattista: https://bit.ly/4yFEBk4 #VerintEngage #Engage26 #CXAutomation

Being a #WFM Planner must be exhausting. As soon as you have a staffing plan that you think balances the needs of your company (lower costs), your customers (better service), and your employees (improved wellbeing); life happens. Call volumes spike without warning, agents call out, a storm hits… Read how real-time WFM is helping organizations balance #ContactCenter costs, service, and agent wellbeing: https://bit.ly/4c1ELZp Need more detail? Attend our webinar: Life Happens. Can Your WFM Software Keep Up? on Wednesday, July 29 at 11 am ET: https://bit.ly/3ScbTXv #RealtimeWFM #WorkforceExcellence

What if finding out the root causes didn't mean listening to hundreds of customer calls in your contact center? In this Verint Engage 2026 Blue Lounge interview, Verint's Sr. Director of GTM Strategy, Roni Ravuna, shares how Verint Genie Bot transforms the way organizations get to the "why". Let's take billing complaints, for example. Before Genie Bot, finding the reasons behind customer frustration meant listening to hundreds of calls (hours and hours of audio) one call at a time.⏳ 🤖Using Genie Bot, it's as simple as asking a natural-language question: Why are customers complaining? And the bot delivers the answer instantly. Watch the interview to learn more about the difference Verint Genie Bot makes! #VerintEngage #AI #CustomerExperience #CXAutomation #AgentExperience #BusinessOutcomes #VerintAI #CustomerEngagement #ContactCenter #AIInnovation #VerintGenieBot #CXAnalytics

AI is everywhere right now, but that doesn't mean it belongs everywhere in your CX. At Verint Engage 2026, our Chief Customer Officer, Teresa Anania, shared her take on navigating this moment. Watch the video to learn why the leaders who find success with their AI initiatives will be the ones who move with intention, not the ones who move the fastest. #VerintEngage2026 #CustomerExperience #AI #ContactCenter #CX

Everybody has great AI technology, so why isn't it delivering? Hear from Kelly Koelliker, Vice President of Content Marketing at Verint, why AI's biggest challenge isn't the technology but operationalizing it at scale. This is where Verint excels, helping organizations move past the promise of AI. Watch the interview to see how! #VerintEngage #AI #CustomerExperience #CXAutomation #AgentExperience #BusinessOutcomes #VerintAI #CustomerEngagement #ContactCenter #AIInnovation

Heading to APCO 2026? Let's connect at Booth 1148. Public safety professionals are under more pressure than ever—and technology can play a critical role in helping agencies do more while supporting the people behind every emergency call. The Verint team is looking forward to meeting you at APCO 2026, August 2–5 in San Antonio. Stop by Booth #1148 to see how innovative solutions can help improve emergency call handling efficiency, streamline operations, and support call-taker wellbeing. Want to see what's possible? Ask our team for a live demo and discover how Verint is helping public safety organizations deliver better outcomes for both citizens and staff. 📍 Booth #1148 📅 August 2–5, 2026 🤝 We look forward to seeing you in San Antonio! #APCO2026 #PublicSafety #911 #EmergencyCommunications #CallCenterTechnology

Many organizations have more AI pilots than AI outcomes. At #Engage2026, Verint CEO Dave Rhodes sat down with Katherine Stone to discuss a challenge many businesses face today: moving agentic AI beyond proof of concept and into real operational impact. The conversation explores: • What it takes to scale AI successfully • Why outcomes matter more than impressive demos • What customers expect from AI-powered interactions • When human expertise remains essential As Dave notes, the goal isn't to deploy AI for the sake of AI—it's to build a workforce measured by results. Watch the interview to learn what it takes to move agentic AI from experimentation to everyday business execution: https://lnkd.in/ejBGWM5p #AgenticAI #CustomerExperience #CX #AIatScale #CustomerEngagement #CXAutomation

As a #WFM planner, are you “running around like your hair is on fire all week trying to adapt to the changes and manage the chaos?” Or do you have an early warning system for intraday changes that will impact service levels? Do you have AI recommended actions to manage these changes before they become an issue? Learn how Verint real-time WFM can help you close the gap between events, insights, and action—so WFM finally operates at the speed of life. Join our webinar, Life Happens. Can your WFM Software Keep Up? on Wednesday, July 29 at 11 am ET: https://lnkd.in/e7P3jjs5 #RealtimeWFM #WorkforceExcellence

Everyone is investing in AI, but not everyone is seeing it show up in the P&L. 📊 Jasen Williams, Verint's SVP of Corporate Marketing, sat down for this Verint Engage 2026 Blue Lounge interview to unpack the disconnect: too many organizations are focused on the toolset and losing sight of the outcome. For Verint, everything starts and ends with the outcome! 🎯 Watch the interview to see how Verint turns AI investment into measurable business impact. #VerintEngage #AI #CustomerExperience #CXAutomation #AgentExperience #BusinessOutcomes #VerintAI #CustomerEngagement #ContactCenter #AIInnovation