Vital Design reposted this
Everyone wants better AI visibility. The problem is that most organizations don't know what "better" actually means. And when you don't know the problem you're solving, it's easy to invest in the wrong tactics. From what we've seen, AI presence usually comes down to three different challenges: 1. AI has the wrong information about you. Your company description, services, locations, leadership, or products are outdated or inconsistent across the web. AI is simply repeating inaccurate information. 2. AI doesn't recommend you. Your information is accurate, but AI rarely includes you when someone asks for recommendations in your area of expertise. This is usually a content and authority problem, not an accuracy problem. 3. AI recommends you, but not for the reasons you want. This is the most interesting one. AI develops an "opinion" about your brand based on everything it can find, including reviews, Reddit discussions, case studies, PR, social conversations, and third-party websites. Two companies with similar services can receive very different recommendations because AI perceives them differently. The solution to each of these problems is completely different. • Bad information requires cleanup and consistency. • Poor visibility requires stronger topical coverage and authority. • Weak perception requires building trust and differentiation over time. Too many conversations about AEO start with tactics. I think they should start with diagnosis. Before asking, "How do we improve our AI visibility?", ask: "What is AI actually saying, or not saying, about us today?"