Velera

In this VeleraTV episode, Velera SVP of Enterprise Data and Experience Design Jeremiah Lotz meets with Chief People Officer Cheryl Middleton Horton to explore what it means to integrate AI into a human-centered industry. Together, they discuss how leadership is evolving in an AI-powered world, why the human element remains irreplaceable, and how AI can help credit unions strengthen their commitment to the promise of "people helping people." 📹 Watch the conversation: https://bit.ly/4yuZQFv #VeleraTV #AI #CreditUnions

VeleraNOW is back for 2026! Join us for a two-day event exclusively designed to help credit unions like yours navigate change, spark innovation, drive growth and boost member engagement. This year, you have TWO opportunities to attend. Each VeleraNOW event will include: • Expert Insights • Product Updates • Networking Opportunities • Actionable Takeaways We will also be offering a day of training courses and deeper-dive workshops covering topics including Resolution Center, Engage Point and more. Space is limited — reserve your seat today! https://bit.ly/44wVP5B

SMBs are ready for AI, and they may be driving the biggest opportunity for financial institutions. 🤖📈 According to the latest PYMNTS and Velera Credit Union Tracker® Series report, 75% of SMBs would use AI-powered features from their financial institution within the next two years, outpacing consumers at 59%. The strongest demand comes from businesses already thriving: ✅ 83% of SMBs with $1M+ in annual revenue are interested in AI-enabled financial services. ✅ 77% of profitable businesses are on board. As financial operations grow more complex, businesses are looking for smarter tools. For CUs, that demand represents a powerful opportunity to attract and grow high-value SMB relationships. ➡️ Learn more: https://bit.ly/4eRHKEo #AI #CreditUnions #SMBs

In this VeleraTV episode, Scott P. Young, SVP of Emerging Services at Velera, talks with Vladimir Jovanovic, VP of Emerging Services, and May Ngeow, VP and Head of GTM and Solutions (North America) for Visa Visa, about agentic AI. They discuss the basics — what it is, how it’s currently being used — and look to the future for what we need to consider as agentic AI becomes part of financial transaction flow. 📹 Watch the full episode: https://bit.ly/44skfx9 #VeleraTV #AgenticAI #DigitalInnovation

According to the NCUA, the number of federally insured credit unions has declined by roughly 26% over the past decade, driven largely by mergers and acquisitions aimed at delivering better member experiences and greater scale. But while leaders focus on combining systems, products and teams, members are focused on something much simpler: 🤔 Who do I call for help? 🤔 Is my account changing? 🤔 Will my digital banking experience be different? In this blog post, Jason Scott, CUDE, VP of Workforce Management at Velera, explains how that's where a strong contact center becomes critical. ⚠️ Whether it's a merger, core conversion or digital banking migration, member trust is built (or lost) one interaction at a time. Scaling support, offering multilingual service, leveraging member insights and ensuring easy access to knowledgeable agents can turn uncertainty into confidence. The success of any transformation isn't measured by implementation alone. It's measured by how supported members feel throughout the journey. ➡️ Read more: https://bit.ly/3SPpMLC #CreditUnions #MemberExperience #ContactCenter

The July 2026 edition of the Velera Payments Index is here! Discover insights from Ryan Myers, SVP of Advisors Plus, a Velera company, as well as refreshed quarterly metrics on: ✔️ Credit card balances ✔️ Delinquencies ✔️ Mobile wallet activity ➡️ Dive into the report: https://bit.ly/4fft569 #payments #ConsumerSpending #WeAreVelera

Your members trust you with their financial future. Their wallet? That's another story. 😬 Credit unions consistently earn higher trust than traditional banks, but when it's time to book a flight, grab dinner or make a big purchase, many members still reach for a national bank card. That's not just a card preference. It's missed interchange revenue, lower engagement and untapped deposit growth. Our latest collaboration with PYMNTS, "Consumers Trust Credit Unions but Don't Always Reach for Their Cards," dives into data from 14,218 consumers and 3,529 SMBs to quantify the opportunity hiding in plain sight. The report uncovers: ✅ Why trusted members aren't always active cardholders ✅ Where CUs can increase top-of-wallet status ✅ Which investments are most likely to drive card usage and growth Because being the most trusted FI is great. But being the most-used card in your members' wallets is even better. 😉 ➡️ Download the playbook: https://bit.ly/3SUvKuz #CreditUnions #GrowthStrategy #SMBs

🤖 Agentic AI: Buzzword, breakthrough or a little bit of both? In this VeleraTV episode, Scott P. Young, SVP of Emerging Services at Velera, joins Vladimir Jovanovic, VP of Emerging Services, and May Ngeow, VP and Head of GTM and Solutions (North America) at Visa, to share insights into one of the most talked-about topics in tech today: Agentic AI. From the fundamentals of what it is, to how organizations are putting it to work today, this conversation explores the real-world applications of AI agents — and where they may take us next. As agentic AI moves closer to becoming part of the financial transaction flow, the discussion also dives into the opportunities, considerations and questions financial institutions should be asking now to prepare for what's ahead. 📹 Watch the episode: https://bit.ly/44skfx9 #VeleraTV #AgenticAI #DigitalInnovation

Credit unions shouldn't have to play catch-up with their technology. Today's members expect seamless digital experiences, and CUs want access to the same innovative capabilities offered by larger financial institutions — without sacrificing efficiency, agility or their competitive edge. That's why Velera recently introduced a unified, cloud-native architecture built to help credit unions plug into a modern ecosystem, streamline operations and stay ready for whatever comes next. In this PaymentsJournal podcast, Velera SVP of Enterprise Data and AI Jeremiah Lotz joins Javelin Strategy & Research Co-Head of Payments James Wester to discuss how this tech stack is designed to help CUs: 🔹 Innovate faster 🔹 Operate smarter 🔹 Better serve members across the country 🎙️ Listen to the podcast: https://bit.ly/4aGMJ9R #CreditUnions #DigitalInnovation #WeAreVelera

While many credit unions focus on large commercial relationships, micro and small businesses (under $10M in annual revenue) remain an underserved market — and a significant opportunity. 🔹 55% bank primarily with national banks 🔹 Just 28% choose credit unions or community banks 🔹 Many still rely on personal checking, savings and credit cards for business needs What are they looking for? 🔹 Transparent, low fees 🔹 Quality customer service 🔹 Digital banking and payment solutions that keep up with their growth These aren't just side hustles anymore. They're growing businesses searching for financial partners who understand their needs. The question is: Will your CU be that partner — or will someone else? 🤔 🔓 Unlock more insights from Velera's 2026 CU Growth Outlook: https://bit.ly/44nBj7h #CUGrowthOutlook #SMBs #CreditUnions