Amigo

A new report from PwC projects that medical costs will grow by 9% in 2027, with AI tools being a major driver. Brutal, but here's the real story. There are two very different categories of AI being implemented in healthcare, and they pull the total cost of care in opposite directions. (1) Revenue cycle management (RCM) technology, which helps providers bill more for a visit that already happened. This is the type of AI flagged in the report, and it helps providers document and code the visit at higher severity so payers reimburse more per claim. 70% of health plans rank it among their top inflators. (2) Clinical AI that expands access, improves patient outcomes, and allows more care to be delivered by the same team. Clinical AI can handle high-volume workflows like intake, triage, follow-up, and patient questions 24/7 at near-zero marginal cost per interaction. As a result, providers can grow their panel without a proportional rise in cost. This is the kind of technology the same report tells health plans and employers to reward, and it's what we build at Amigo. In healthcare, the binding constraint is capacity. Clinician time is the scarcest and most expensive input in the system, and most providers can't hire their way to better access due to workforce shortages and rising labor costs. The ultimate goal of AI in healthcare should be to allocate care more efficiently instead of moving money around in the system. The technology worth investing in right now is the kind that makes care sustainable to deliver.

Excited and honored to announce that Dr. Jay Shah has officially joined Amigo as Chief Medical Officer, leading our clinical AI strategy. Jay is a nationally recognized cancer surgeon who spent years in clinical leadership at Stanford Health Care as Chief of the Medical Staff. He also led the Genitourinary Center at UT MD Anderson, launching their groundbreaking bladder cancer robotics program and building an enhanced recovery program for patients undergoing bladder removal surgery. Jay studied at Harvard University before earning his MD at Columbia University, where he was elected to the Alpha Omega Alpha honor society, named Physician of the Year, and earned the Gold Foundation Excellence in Teaching Award. Few people have been closer to the day-to-day reality of running a health system, and he carries a deep understanding of what patients and providers need on both sides of the care equation. He's also an exceptionally kind individual who sees the best in everyone, and I leave every conversation with him already looking forward to the next one. It's a privilege and a responsibility to build AI that delivers care. Jay's clinical leadership alongside our Medical Advisory Board will ensure Amigo continues to deliver against the standards we owe to patients and providers. Read more about Jay and his work at Amigo here → https://lnkd.in/eDWNtRZG

What happens when AI meets the patient? That was the question we put in front of a packed room at Amigo's NY Tech Week event last night, and the conversation was phenomenal. Our incredible moderator Jay Shah set the stakes. We've been through a shift like this before with social media, which promised deeper connection and left behind a long trail of unintended consequences. Instead of waiting for problems to surface, it's important to have proactive conversations like these. Komal Bajaj reminded everyone that you treasure what you measure. We have ambitious long-term goals for what AI will do, but the harder question is what you're measuring on day one. What are the leading indicators that tell you something is working before the big numbers show up? Kabir Daya made the case that AI should help clinicians work at the top of their license by standardizing care and acting as a second set of eyes during visits to surface things worth a closer look. The metric he watches most closely at Thriveworks is clinician NPS. Are clinicians not only adopting, but adopting happily, and is AI actually making their jobs easier? Claire Siegel described Humanaut Health's AI as an extension of their care team. What struck me was how their clinicians have embraced it and bring new use cases forward on their own, because they would rather spend time with patients than memorize protocols or answer questions that don't require their expertise. Kathleen Leger, MD provided insight into the challenges of providing personal, individualized care to every patient as an individual provider. AI has enabled her to build personalized protocols and capture every conversation, which means she can give unhurried, present care to every patient in front of her. A big thank you to our panelists and to everyone who came out to be a part of the conversation!

Excited to be joining a panel for New York Tech Week on June 3, hosted by Amigo, “When AI Meets the Patient”.  I’ll be joining Jay Shah from Stanford Health Care, Komal Bajaj from Albert Einstein College of Medicine, Claire Siegel from Humanaut Health and Kathleen Leger, MD from TeamHealth for a conversation on where AI can genuinely improve the patient experience. With such varying vantage points in the healthcare delivery continuum, I’m anticipating lots of different perspectives and potentially some healthy debate! RSVP link here for anyone interested in joining: https://lnkd.in/eHZVJRvB

What does it take to deploy healthcare AI responsibly? Come find out on June 3rd at Amigo's NY Tech Week event! We'll be sitting down with five experts who have made decisions about healthcare AI for an honest conversation about what they've learned and where the bar should sit. The discussion will be moderated by Jay Shah, a cancer surgeon and Chief of Medical Staff at Stanford Health Care, with experience in both clinical practice and health system leadership. Komal Bajaj brings the health system lens as a professor at Albert Einstein College of Medicine and former Chief Quality Officer at NYC Health + Hospitals. Kabir Daya speaks to deploying AI at scale as Chief Digital Officer at Thriveworks, one of the country's largest behavioral health platforms. Kathleen Leger, MD offers frontline clinician perspective as a triple board-certified physician at TeamHealth, practicing across Internal Medicine, Nephrology, and Critical Care. Claire Siegel brings deep expertise on the role of AI-powered care in longevity and preventive medicine as the VP of Product at Humanaut Health. If you're a healthcare operator or clinician, we'd love to have you in the room! RSVP to the event here → https://lnkd.in/eCEXWAiV

Join us on Monday, May 18 at our brand new Amigo HQ for a panel on CMMI's new ACCESS model, hosted with Pepper NYC! We're bringing together a group of healthcare leaders for a thoughtful discussion around ACCESS and what it means for the future of value-based care. We'll dig into where AI fits into this model, what's actually working in healthcare today, and where the industry is headed. This is also a great opportunity to make meaningful connections across the NYC healthcare community! We're excited to be joined by: 🔹 Dan Malinovsky, Sr. Director of Product Management at Stellar Health 🔹 Cathleen Mathew, Sr. Director of Population Health at Mount Sinai Health System 🔹 Zach Mortensen, VP of Product at Phamily 🔹 Ankit Patel, Healthcare AI Product at Percepta 🔹 And our very own Richard Wang, Head of GTM at Amigo RSVP to the event here! https://lnkd.in/eZPm69Jh

Pleased to announce that Amigo is partnering with Heal to bring clinical AI to healthcare organizations across the Middle East. Heal is a Saudi-founded health innovation company with deep provider relationships across the KSA, an understanding of the regulatory and cultural context, and a clear view into where clinical AI can have the highest impact. Together, we're making it possible for providers across the region to deliver a higher standard of patient care while operating more efficiently. Thank you to Wesam Ryad and the Heal team for their partnership. Read more here → https://lnkd.in/dQ--cZzD

We have already built a team of international business development rockstars in Argentina, Mexico, Egypt, UAE, Australia, Saudi Arabia etc. It is time to add more capacity. Looking for individuals based across Latin America, UK, Canada, Africa, and Asia. Check out the career page (look up any of the non-US GTM postings) and DM if you are interested. No agencies, and please make sure your experience closely matches with the role description.

I'm pleased to announce Amigo's strategic partnership with Nortal to bring clinical AI infrastructure and agent engineering to their global network of healthcare clients. Nortal has spent 25 years leading digital transformation for healthcare systems, governments, and Fortune 500 companies. Together, we're giving healthcare organizations a single path from AI transformation strategy to measurable clinical outcomes. A big thank you to Elizabeth Kiehner and the Nortal team for their partnership.