Contact customer support from the LinkedIn Marketing Solutions Help Center

Last updated: 1 week ago

The LinkedIn Marketing Solutions Help Center contains resources, troubleshooting tips, and useful information to help you use our ads platform more effectively. If you have additional questions, you can reach our customer support team through help assistant, our AI chat experience.

Who can use this feature?

You must be signed in to your LinkedIn account to contact our customer support team. If you have a managed ads account, please contact your LinkedIn Ads account representative with questions about your account.

To contact our customer support team from the LinkedIn Marketing Solutions Help Center:

  1. Go to the LinkedIn Marketing Solutions Help Center.

  2. Sign in to your LinkedIn account.

  3. Scroll to the bottom of a Help Center article or the Help Center homepage and click Start chat.

  4. Ask your question or describe your issue in the chat window.

  5. After you ask your question, help assistant will:

    • Answer your question by summarizing information from trusted LinkedIn sources.
    • Provide a link for more information about your answer or the topic.
    • Ask follow-up questions to provide more personalized information or help you take action to complete a simple task when applicable.
  6. If you need additional help, you’ll be given options to connect to our support team.

When you use help assistant, please keep in mind:

  • Certain types of support are only available to specific regions and times, and you might see only one option available.
  • If you don’t see any support options available, it means all agents and wait lobbies are full. Please check back later.

Here's a tip

You can also start a chat from within Campaign Manager. Click the Help icon in the upper-right corner of any page to open the Help menu, and select Chat with support.

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