Account Manager

Company Description Crystal Cloud is a deal-room platform focused on GPU infrastructure, enabling companies to rent, buy, or finance current-generation GPU compute in vetted Tier III facilities. Every deal input is verified before proposal, allowing partners to move forward with confidence and clear visibility into terms. The platform streamlines offtake origination, counterparty verification, deal structuring, and execution in a single environment. Built around an NDA-first workflow, Crystal Cloud is designed for speed, trust, and secure collaboration. Whether organizations are sourcing GPU capacity, bringing their own fleet, or operating a data center, Crystal Cloud helps them move from scoping to signed proposals in days instead of months.
Role Description This is a full-time remote role for an Account Manager at Crystal Cloud. The Account Manager will manage a portfolio of customers, serving as the primary point of contact for GPU infrastructure deal-room activities and post-sale relationship development. Day-to-day responsibilities include understanding client requirements, coordinating proposals, overseeing deal progress, and ensuring accurate documentation and communication across internal teams and external partners. The role involves maintaining and growing accounts through regular check-ins, identifying upsell and cross-sell opportunities, and resolving issues with a focus on long-term client satisfaction. The Account Manager will also collaborate with sales, operations, and technical stakeholders to ensure that solutions align with customer needs and platform capabilities.
Qualifications

• Strong account management and client relationship skills, including experience handling a portfolio of business customers and maintaining high levels of satisfaction.
• Solid communication and negotiation capabilities, with the ability to translate complex technical or financial concepts into clear, concise language for diverse stakeholders.
• Experience in B2B SaaS, cloud infrastructure, data centers, or related technology sectors, with an understanding of commercial deal structures and contract workflows.
• Proficiency in using CRM tools and collaborative platforms to track activities, manage pipelines, and report on account performance and KPIs.
• Demonstrated organizational and analytical skills, with a focus on accuracy, attention to detail, and data-driven decision-making.
• Ability to work independently in a remote environment, manage multiple priorities, and collaborate effectively across distributed teams.
• Bachelor’s degree in Business, Finance, Technology, or a related field, or equivalent practical experience.
• Comfort operating in fast-paced, high-growth environments; prior experience in startup or scale-up settings is beneficial.