Account Manager

Location: Remote, United States

Phox Health is transforming pharmacy logistics by combining innovative software with dedicated last-mile delivery services. Our platform enables health systems to improve medication adherence, reduce delivery costs, enhance operational efficiency, and deliver a more transparent, reliable, and patient-centered pharmacy experience.

We're looking for an Account Manager to help build and strengthen long-term partnerships with health systems across the United States. In this role, you'll serve as the primary point of contact for a portfolio of customer accounts, ensuring customers achieve success with the Phox platform while identifying opportunities to grow and expand existing relationships.

What You'll Do

· Manage a portfolio of customer accounts from onboarding through renewal.

· Build trusted relationships with healthcare customers and serve as their primary point of contact.

· Conduct regular business reviews and provide strategic recommendations to customers.

· Proactively manage customer health, resolve escalations, and drive customer satisfaction and retention.

· Identify opportunities for account growth through upsell and cross-sell initiatives.

· Partner closely with Sales, Product, Operations, and Customer Success teams to deliver an exceptional customer experience.

· Gather customer feedback and collaborate with internal teams to continuously improve our products and services.

What We're Looking For

· 2+ years of experience in Account Management, Customer Success, Client Success, or a similar customer-facing role.

· Experience managing B2B customer relationships throughout the customer life cycle.

· Strong communication, relationship-building, and stakeholder management skills.

· Experience working with CRM platforms and customer reporting tools.

· Ability to manage multiple customer accounts in a fast-paced environment while maintaining exceptional service.

Preferred Qualifications

· Experience working with health systems, HealthTech, healthcare SaaS, pharmacy, or healthcare logistics organizations.

· Experience conducting customer business reviews and presenting performance metrics to customers.

· A proactive, solution-oriented mindset with strong analytical and problem-solving skills.

Candidates must be authorized to work in the United States.

Why Join Phox Health?

· Join a mission-driven team transforming healthcare logistics.

· Work with leading health systems across the United States.

· Competitive salary, commission opportunity, and comprehensive benefits.

· Full-time remote position with travel as needed.

· Opportunity to make a meaningful impact on patient care while helping shape the future of healthcare delivery.