Administrative Assistant / Customer Support

Bath Fitter is looking for a dependable and organized Administrative Assistant / Permit Coordinator to support our Wilmington branch.

This role is ideal for someone who enjoys working in a fast-paced office environment, helping customers, staying organized, and keeping projects moving smoothly from start to finish.

In addition to scheduling and administrative support, this position will assist with permit coordination and plumbing-related paperwork. Experience with permits, construction, plumbing, remodeling, or trade-related office work is highly preferred. We are also open to training someone with strong administrative skills and a willingness to learn.

• Answer incoming calls and assist customers professionally
• Schedule appointments, service calls, and follow-up visits
• Enter and maintain customer information in CRM systems
• Assist with permit applications, tracking, and related documentation
• Support plumbing-related scheduling and administrative tasks
• Prepare installation paperwork and job packets for installers
• Follow up with customer leads and pending opportunities
• Assist with office organization, filing, and administrative projects
• Coordinate with the office team, installers, plumbers, and branch leadership to keep operations running efficiently

• Strong organization and attention to detail
• Ability to multitask and manage changing priorities
• Professional communication and customer service skills
• Comfortable using computers, email, Microsoft Office, and CRM systems
• Dependable, proactive, and team-oriented mindset
• Ability to learn new processes and systems quickly

• Administrative or office support
• Customer service or scheduling
• Permit coordination or processing
• Construction, plumbing, remodeling, or trade-related office experience
• CRM systems or data entry

• Stable, full-time opportunity
• Supportive and team-oriented environment
• Opportunity for long-term growth
• Variety in your daily responsibilities
• Work with a respected national brand
• A role where your organization and support directly impact the success of the branch

If you are organized, professional, and ready to grow with a hardworking team, apply today.