Analyst, Gift Card Sales

Req186361

Position Purpose

The Analyst, Gift Card Sales supports the execution, growth, and operational excellence of The Home Depot gift card portfolio across Stores, HD.com, third-party distribution, strategic partnerships, and B2B/enterprise sales channels. This role helps manage day-to-day program activities, sales reporting, partner coordination, customer and issue resolution, and process improvement efforts that enable profitable growth and a consistent customer experience. The Analyst partners closely with the Manager, Gift Card Sales, internal cross-functional teams, external vendors, and sales partners to turn data, process discipline, and customer insights into actionable recommendations.

Key Responsibilities

• 60% - Execution - Manage day-to-day operations: card production, card numbering and distribution, planogram maintenance, sales reporting, rebate management, PO tracking and payment, and special projects. Includes data gathering and root cause analysis.
• 30% - Resolution Management - Manages the resolution process for issues that may require escalation and partners with Gift Card vendors and internal THD team to resolve. Have authority to resolve high profile/executive cases (cases that make it to the executive level).
• 10% - Support - Analyze data and review process and make recommendations to Sr. Management. Review and modify/approve project plans and make decisions as needed. Recommends process changes to expedite goal attainment. Works closely with cross-functional teams to negotiate resolution.
  
  

Direct Manager/Direct Reports

• This Position typically reports to Manager, Gift Cards.
• This role has 0 direct reports.
  
  

Travel Requirements

• Typically requires overnight travel less than 5% of the time.
  
  

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
  
  

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  
  

Minimum Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
  
  

Preferred Qualifications

• Experience with sales reporting, KPI tracking, pipeline support, forecasting inputs, dashboards, or profitability analysis. SQL and Tableau skills are a plus.
• Excellent written and verbal communication skills, with the ability to prepare concise updates for management and cross-functional stakeholders.
• Strong attention to detail, quantitative/financial acumen, sound judgment, critical thinking, and ability to independently manage multiple priorities.
  
  

Minimum Education

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
  
  

Preferred Education

• Bachelor’s degree or equivalent experience in a field of study related to sales, business, finance, marketing, operations, or analytics.
  
  

Minimum Years Of Work Experience

• 1 year of relevant business, sales support, operations, analytics, customer service, retail, or partner management experience preferred.
  
  

Preferred Years Of Work Experience

• 3
  
  

Minimum Leadership Experience

• None
  
  

Preferred Leadership Experience

• None
  
  

Certifications

• None
  
  

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Drives Results