Call Center Customer Service Representative

Call Center Job Description.

DOR

100 N. Senate Ave., 2nd floor (West elevators)

Indianapolis, IN

Fully onsite

Responsibilities include:

• Enjoys Learning about a variety of Department of Revenue tax procedures, including tax filing and payment requirements.
• Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
• Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
• Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
• Comply with all ethical and confidentiality requirements.

Tax analyst Job Description:

Responsibilities include:

The essential functions of this role are:

· Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the agency, other state agencies.

· Review accounts and properly apply payments to taxpayer accounts as needed.

· Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in DOR’s software and database applications for unpaid/unfiled tax liabilities.

· Review and close files paid in full, dismissed, or discharged.

· Create billings/liabilities in DOR’s software and database applications according to court orders. abates penalties and interest accordingly.

· Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.

· Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the Department’s records.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.