Claims Unit Manager

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Commercial Auto & General Liability Claims Unit Manager

Location: Hybrid – Irving, TX or Phoenix, AZ or Duluth, GA or Tampa, FL

We are seeking an experienced Commercial Auto & General Liability Claims Unit Manager to lead a team of claims professionals handling complex commercial casualty claims. This leadership role is responsible for coaching and developing adjusters, providing technical guidance, and driving operational excellence while ensuring superior claim outcomes.

Responsibilities

• Lead, mentor, and develop a team of Commercial Auto & General Liability adjusters.
• Conduct performance reviews, coaching, and file audits to ensure quality and productivity.
• Provide technical guidance on coverage, liability investigations, litigation management, reserving, and claim resolution.
• Collaborate with underwriting, agents, policyholders, and internal business partners on complex claims and portfolio strategy.
• Monitor claim trends, identify process improvements, and implement operational best practices.
• Ensure claims are handled in compliance with company guidelines and delegated authority.

Qualifications

• 5+ years of Commercial Auto and General Liability claims experience.
• Previous leadership or supervisory experience managing claims professionals.
• Strong technical knowledge of commercial casualty claims, litigation, reserving, and coverage analysis.
• Active adjuster license (or ability to obtain required licensing).
• Excellent leadership, communication, and relationship-building skills.
• Bachelor's degree or equivalent experience preferred.

Compensation & Benefits

• Hybrid work schedule (3 days in office).
• Competitive base salary starting around $125,000, with flexibility for highly experienced candidates.
• Comprehensive benefits package.
• 401(k), bonus potential, and opportunities for long-term career growth.

This is an excellent opportunity for an experienced commercial claims leader looking to join a collaborative organization where they can make an impact by developing people, improving claims operations, and leading a high-performing team.