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We are currently hiring for several Telephone Customer Service Representatives for a client of ours in Amherst/Getzville area of Buffalo, NY. Full paid training will be provided in a classroom setting before taking live calls. The nature of this customer service center will be handling inbound calls from people who are using a mobile app to use public transportation in NYC or Chicago, IL and are seeking assistance with using it. The ideal candidate loves talking to people and proactively solving issues.
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to questions about use of the mobile app
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Pay rate: $17.00/hour
APPLY TODAY! We have 2 training classes starting on July 13, 2026. Training will be Monday -Friday for 2 weeks and then you will start your own schedule that is likely to include 1 weekend schedule BUT we do have several 4 day work week schedules to offer. How does that sound? Send your resume and we'll save you a spot! ;)
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Ground Passenger Transportation
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