Director, Program Management & Delivery

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Why Work at Brother?

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

Role Overview

The Director, Program Management and Delivery is accountable for the successful delivery of enterprise programs and complex, cross-functional transformation initiatives across the Americas. The role establishes and leads enterprise program management, delivery governance, and PMO capabilities to ensure initiatives are executed predictably, efficiently, and in alignment with approved scope, schedule, budget, quality, and value objectives. As a senior leader within the the Enterprise Transformation & Enablement Office (ETEO), this role establishes and leads the enterprise delivery framework, ensuring programs are executed consistently through standardized governance, integrated planning, delivery, assurance, and executive reporting. This role provides enterprise-level oversight of program execution, integrating delivery governance, dependency management, risk and issue escalation, and benefits realization alignment. The Director, Program Management and Delivery ensures that programs are delivered in accordance with enterprise portfolio priorities, financial guardrails, and change readiness constraints, while maintaining transparency and accountability throughout the delivery lifecycle.

This role partners closely with Portfolio Governance, Finance, IT Leadership, Business Functional Leadership, Enterprise Architecture, and Executive Sponsors to translate strategic priorities into executable roadmaps and measurable business outcomes. This role manages a team of enterprise program and project management professionals to ensure delivery consistency, discipline, and performance across Brother’s transformation landscape.

Duties & Responsibilities

Enterprise Transformation Delivery and PMO Leadership

• Establish and lead Brother’s enterprise program management and delivery framework across strategic and transformational initiatives
• Develop and continuously improve enterprise PMO capabilities to increase delivery maturity, consistency, and predictability
• Ensure enterprise visibility of delivery risks, issues, dependencies, decisions, and constraints Provide independent assessment of program health and executive readiness for key delivery milestones
• Lead enterprise delivery assurance reviews throughout the program lifecycle
• Establish enterprise delivery performance metrics and KPIs
• Ensure alignment between portfolio priorities, strategic objectives, approved funding, and execution capacity
• Own enterprise delivery governance standards, methodologies, templates, and execution practices across the ETEO
• Govern cross-program dependencies, integration points, and enterprise critical paths
• Lead and integrate a multi-disciplinary delivery team encompassing Project Management and Program Management, ensuring cohesive execution and outcome alignment across programs
• Provide leadership, coaching, capability development, and performance management across enterprise program delivery, governance, planning, portfolio reporting and continuous improvement disciplines
• Ensure alignment between program execution, business process implementation, operational readiness, technology deployment, and value realization to achieve sustainable business outcomes
• Serve as a trusted advisor to executives on delivery feasibility, trade-offs, and execution risk Ensure consistent communication across regions and functions regarding delivery status and expectations
  
  
  

Delivery Governance & Controls

• Define and enforce delivery governance standards, including status reporting, risk and issue management, dependency tracking, and escalation protocols
• Ensure all programs operate with clear delivery accountability, decision rights, and escalation paths
• Partner with Portfolio Governance to ensure delivery execution aligns with approved sequencing, funding, and capacity constraints
• Intervene when delivery performance deviates materially from approved baselines
• Own enterprise-level visibility into delivery risks, issues, and cross-program dependencies
• Proactively identify systemic delivery risks and recommend mitigation or corrective actions
• Escalate material risks impacting timeline, cost, quality, or benefits realization to executive leadership
• Ensure lessons learned are captured and incorporated into future delivery practices
• Standardize reporting, escalation, financial forecasting, and dependency management practices
• Ensure consistent RAID management across the enterprise portfolio
• Establish governance forums supporting executive decision-making
• Maintain enterprise delivery dashboards and portfolio health reporting
• Conduct executive delivery assurance reviews at key lifecycle milestones
• Define minimum delivery standards and quality criteria for all enterprise programs
• Own enterprise Stage Gate governance across strategic initiatives
• Ensure programs are delivered with a clear line of sight to approved business outcomes and benefits
• Partner with Business Owners, Functional Leaders, and Executive Sponsors to ensure delivery milestones support operational readiness, business transition, and value realization
• Validate that program completion criteria include readiness for transition, sustainment, and operational ownership Support post-implementation reviews to confirm delivery effectiveness and benefit realization
  
  
  

Program Planning, Road mapping, & Execution

• Oversee the development of integrated program plans, roadmaps, and milestones that align strategy to execution
• Ensure programs are structured with clear workstreams, milestones, success criteria, and measurable outcomes
• Validate that delivery plans appropriately account for resource availability, regional considerations, implementation impacts, operational dependencies, and organizational constraints
• Drive disciplined execution while enabling flexibility to adapt to evolving business priorities
• Establish portfolio-level resource planning and capacity management practices
• Validate sequencing of initiatives to optimize organizational capacity
• Govern integrated master schedules for strategic transformation initiatives
• Lead enterprise dependency planning and critical path management
• Develop integrated enterprise roadmaps spanning multiple business functions
  
  
  

Financial and Executive Reporting

• Partner with Finance and Portfolio Governance to ensure delivery execution aligns with approved budgets and forecasts
• Monitor program-level financial performance, schedule adherence, and forecast accuracy
• Support reforecasting, trade-off analysis, and recovery planning when delivery constraints emerge
• Ensure transparency between delivery progress, financial consumption, and expected value realization
• Provide clear, concise, and decision-oriented delivery reporting on enterprise programs and projects to executive leadership
• Translate complex delivery data into actionable insights regarding progress, risk, and required decisions
• Provide recommendations regarding recovery planning, resource allocation, and execution prioritization
• Monitor delivery KPIs, portfolio performance, schedule health, financial health, and strategic alignment
• Support investment governance through executive decision support and scenario analysis
• Provide enterprise portfolio reporting to Executive Leadership and Steering Committees
  
  
  

Leadership, Capability & Continuous Improvement

• Build and mature Brother's Enterprise Program Management capability
• Establish PMO career paths, competency models, and delivery standards
• Drive continuous improvement across governance, planning, estimation, reporting, and delivery methodologies
• Foster a culture of accountability, transparency, collaboration, and delivery excellence
• Champion continuous improvement across enterprise transformation execution
• Benchmark PMO maturity against industry best practices
• Lead implementation of enterprise delivery tools and best practices
  
  
  

Experience & Qualifications

Education

• Bachelor's Degree (or equivalent experience) in Business Administration, Project Management, IT, Engineering, or related field
• Master's Degree (or equivalent experience) or MBA - Preferred
  
  
  

Experience

• 10+ years of experience spanning the following areas:
• Experience in program management, large- scale delivery leadership, or enterprise transformation execution
• Experience leading complex, cross-functional programs in a matrixed organization
• Experience leading enterprise PMOs, strategic transformation programs, delivery governance, financial management, enterprise risk management, and complex cross-functional program execution
  
  
  
  

Licenses and Certifications

• PMP - Project Management Professional
• Six Sigma Green Belt - Preferred
  
  
  

Software/Technical Skills

• Advanced Jira, Workfront, or other project management tools and software
• Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Intermediate Familiarity with enterprise delivery methodologies (Agile, Hybrid, Waterfall) at a governance level - Preferred
  
  
  

Other Skills/Knowledge/Abilities

• Ability to create clarity, maintain momentum, and foster accountability across complex, multi-work stream initiatives, including in ambiguous or high-pressure environments
• Ability to drive outcomes by establishing trust and credibility with diverse stakeholders and delivery teams, effectively influencing without reliance on formal authority
• Ability to make effective decisions while navigating competing priorities, constraints, and trade-offs
• Ability to communicate complex delivery risks, progress, and challenges clearly and concisely, translating them into actionable insights for executives and cross- functional teams
• Ability to lead & develop team members through ongoing coaching, feedback, and capability development
• Ability to maintain composure and focus amid shifting priorities, delivery risks, and setbacks, adapting approaches as needed to sustain progress and outcomes
• Ability to deliver initiatives across multiple regions or geographies - Preferred
• Enterprise PMO Leadership
• Executive stakeholder management
• Delivery Assurance
• Integrated program planning
• Benefits realization management - Preferred
• Portfolio analytics - Preferred
• Financial Governance - Preferred
• Resource capacity management - Preferred
• Executive Portfolio Governance - Preferred
  
  
  

Additional Details For This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by your manager.

Base Salary

• The targeted base salary range for this position is $170,000 - $195,000 per year.
• Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.
  
  
  

Additional Compensation

• This position is eligible for a 30% bonus at 100% of target, with the opportunity to achieve above 100% dependent on company performance and in alignment with company bonus plans.
• Bonus awards are discretionary and contingent upon individual performance as well as Brother achieving its corporate objectives, in accordance with the applicable bonus plan in effect.
  
  
  

Our Benefits

We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. Details are available at  https://mybenefits.nfp.com/Brother/2026/guidebook/

Our Mission, Vision & Culture

Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed.

About Where We Work

Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.

Equal Opportunity Employer (EOE) Statement

Brother International Corporation ("Brother") is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable local, state or federal laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact us at eoe_applicant_accommodations@brother.com .