Director / VP Services – North America

Overview

This is a senior leadership role responsible for leading a North American industrial services business with full P&L responsibility, overseeing sales, field service, parts, and service operations across the U.S. and Canada.

Our client is a global industrial technology and services organization supporting customers in industries such as pulp & paper, energy, and heavy industrial manufacturing. The North American services business supports a large installed base of industrial equipment and facilities through lifecycle services, aftermarket support, improvement projects, and field service operations.

This role functions as a General Manager / Head of Services for North America and is responsible for business growth, operational performance, customer relationships, and leadership development across a multi-location organization.

Key Responsibilities

• Full P&L responsibility for the North American services business
• Lead regional sales, aftermarket, field service, and workshop operations
• Drive profitable growth and execute regional strategy
• Support key account relationships and major capital investment projects (CAPEX)
• Lead and develop a multi-location leadership team
• Improve operational performance, service profitability, and customer satisfaction
• Develop and execute growth initiatives, including organic growth and potential acquisitions
• Collaborate with global leadership, technology teams, and product organizations

Qualifications

• Senior leadership experience in an industrial services, aftermarket, or lifecycle services business
• Experience with P&L leadership and business management responsibility
• Background in industries such as industrial equipment, energy, pulp & paper, power generation, mining, flow control, or heavy industrial sectors
• Experience leading multi-location teams and senior managers
• Strong commercial and customer-facing leadership experience
• Strategic mindset with the ability to execute growth initiatives
• Bachelor’s degree required; engineering or business preferred
• Willingness to travel approximately 50%

What This Role Offers

• General Manager–level leadership responsibility
• Leadership of a large North American services organization
• Participation in global leadership initiatives
• Opportunity to grow and shape a North American business
• Competitive executive compensation package including base salary, performance bonus, retirement benefits, vehicle allowance, and relocation support

Location: Southeast U.S. or Northeast U.S. (Relocation Available), Travel: ~50%