Dispensary Manager

Brief Description

Why Acreage CCF New Jersey

Acreage CCF New Jersey is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S.

Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.

Who you’ll work for: Acreage CCF New Jersey, Egg Harbor Township

Our Culture

Here at Acreage CCF New Jersey, Egg Harbor Township we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

About The Role

The Dispensary Manager is responsible for ensuring the efficient operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing an Assistant Dispensary Manager, Inventory team, and all Dispensary Associates with the goal of improving KPI’s and revenue. The Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative and time management skills. The Dispensary Manager is responsible for upholding the mission and values of the company and ensuring that his/her team always delivers Member Service Excellence.

How You’ll Make a Difference

• Ensure all members of the facility deliver a superior level of customer service in person, on the phone or through electronic communications.
• Oversee and manage efficient and compliant operations including but not limited to inventory management, cash management, employee scheduling, member in-take, and overall record keeping
• Ensure proper training of all dispensary personnel on SOPs, customer service expectations, cannabis 101, and key compliance regulations, and hold accountability fairly and consistently when standards are not met
• Monitors product selection, assortment and sales trends and partners with buyer and manager to flag any revenue opportunities
• Analyze business results to strategize and enable achievement of KPI’s including but not limited to sales, customer service, inventory, payroll cost and operating expense.
• Partner with Marketing to communicate our savings, selection and service to the community with goal of increasing sales and customer counts.
• Lead and encourage effective communication amongst the dispensary team fostering a positive work environment.
• Keep executive management team briefed on ongoing business operations and opportunities and escalate any concerns timely
• Partner with Human Resources for talent selection, onboarding, offboarding, employee relations concerns and talent development
• Consistently model professionalism and serve as a role model to the dispensary staff during periods of high stress and ambiguity.
• Maintain a clean, safe, and welcoming environment inside and outside the facility with a high attention to detail and regularly review facility needs and communicates them to the appropriate parties
• Collaborate with shared services such as compliance, IT, and accounting and appropriately communicate facility needs
• Submit requisitions, invoices and approvals on timely basis. Collaborate with finance and accounting to manage vendor payments prioritize invoices for payment.
• Stay up to date on cannabis industry trends, changes to compliance regulations, product knowledge and vendor relationships, keeping relevant personnel informed, to optimize business operations and results.
  
  

Skills To Be Successful

• Minimum Knowledge, Skills & Abilities
• Strong leadership abilities with proven success in team development, performance management, and fostering a positive, high-accountability culture.
• Deep knowledge of cannabis cultivation, processing, manufacturing, and regulatory compliance (state-specific regulations, seed-to-sale tracking).
• Excellent organizational, analytical, and problem-solving skills; ability to prioritize and adapt in a dynamic environment.
• Skilled at conflict resolution, employee relations, and handling escalated issues with integrity and fairness.
• Proficient in production/inventory management software, seed-to-sale systems (e.g., Metrc or equivalent), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other relevant tools.
• Must pass federal and state-mandated background checks.
• Operates with high integrity; trustworthy, reliable, and committed to ethical standards.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Proficient in inventory systems and office equipment
• Knowledge of plant tracking software; state-mandated
  
  

Education And Experience

• Must be 21 years of age or older
• Bachelor’s degree preferred
• 5+ years of progressively responsible experience in a high volume, fast-paced, customer-facing team management. Cannabis industry experience is desirable
• Demonstrated track record in retail management including financial indicators and budgets
• Demonstrated leadership skills resulting in engaged proficient team members
  
  

Computers and Technology

• Highly Proficient in Microsoft Outlook, Word, Excel and PowerPoint
• Strong knowledge of and proficiency with Point of Sale, inventory and transaction tracking systems used to facilitate sales and operations.
  
  

Perks & Benefits

• Annual compensation commensurate with experience
• Full suite of medical, dental, and vision insurance
• Paid parental leave
• 401(k)
• Paid Time Off
• Long-Term Disability
• Employee Assistance Program
• Employee life insurance and supplemental life
• Spouse and child life and AD&D
• Pet insurance
• FSA and HSA available
• *Based on eligibility.
  
  

Schedule

Must have night and weekend availability working non-traditional business hours periodically to maintain appropriate oversight and approachability for all shifts

• Subject to change as business needs.
  
  

Work Environment And Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Retail environment involves frequent standing, sitting, and walking. Daily administrative tasks require frequent use of eye, hand, and finger coordination for accurate typing, paperwork, and other tasks. The noise level in the work environment is moderate. The employee must occasionally lift and/or move up to 25 pounds. Daily onsite attendance is required.

E-Verify Participation Notice

This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Code Of Conduct

All employees are expected to represent the values and maintain the standards contained in the Code of Conduct.

Acreage CCF. New Jersey is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Acreage CCF, New Jersey]. If you need assistance with completing an online application due to a disability, please send a request to [insert email address]. Please be sure to include “Accommodation Request” in the subject line.