Full-Time / Part-Time Remote Customer Service Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Remote Customer Service Representative

Job Overview

Metrocast Cable Systems, a leading telecommunications provider offering digital television, high-speed internet, and digital phone services in the northeastern United States, is seeking dedicated and customer-focused individuals to join our team as a Remote Customer Service Representative. This is an excellent opportunity to work from home while providing outstanding support to our valued customers. We have both Full-Time and Part-Time positions available, offering flexibility to suit your lifestyle. The successful candidate will be the first point of contact for customer enquiries, playing a vital role in ensuring a positive customer experience and maintaining our reputation for quality service. The salary for this position is $28 - $35 USD per hour, dependent on experience.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.
• Provide clear and accurate information regarding our products, services, and billing.
• Troubleshoot and resolve technical issues related to television, internet, and phone services.
• Process new service orders, account changes, and cancellations with high accuracy.
• Maintain detailed and up-to-date customer records within our CRM system.
• Escalate complex issues to senior team members or other departments when necessary.
• Strive to achieve and exceed individual and team performance targets.
• Gather customer feedback to contribute to the continual improvement of our services.
  
  

Qualifications

• Proven experience in a customer service or technical support role, preferably within the telecommunications industry.
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner.
• Strong problem-solving abilities and a talent for troubleshooting technical problems.
• The ability to work independently in a remote environment with a high level of self-discipline and motivation.
• Proficiency in using CRM software and other standard office applications.
• A patient, empathetic, and customer-centric attitude.
• A reliable high-speed internet connection and a quiet, dedicated workspace suitable for handling customer calls.
  
  

Benefits

• A competitive hourly wage.
• The flexibility of a fully remote position.
• Opportunities for professional development and career progression within the company.
• A supportive and collaborative virtual team environment.
• Both full-time and part-time schedules are available.
  
  

Locations Quincy

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